1. Overview of Managing Access for a Contract
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Entitlement and Access Management
May 2018
Revision History:
Approval History:
EDCS

2. Service Access Management Tool Contract Number – Features
Administrators can perform the following actions: ADD, DELETE
ADD CONTRACT NUMBERS
Add Contract Numbers to Cisco.com profiles (individuals can obtain Cisco services.
DELETE CONTRACT NUMBERS
Delete Contract Numbers from Cisco.com profiles (individuals cannot obtain Cisco services.
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3. Service Access Management Tool Contract Number – Features (cont’d)
Administrators can perform the following actions: BLOCK, UNBLOCK, LOCK, UNLOCK
BLOCK CONTRACT NUMBERS
Block Contract Numbers in a Cisco.com profile (a specific individual cannot have them added to his profile)
LOCK BID
Lock Contract Numbers so that only an Administrator who manages Contract Numbers can add them to a Cisco.com profile
UNBLOCK BID
Unblock Contract Numbers in a Cisco.com profile (an unblocked individual can now have them added to his Cisco.com profile)
UNLOCK BID
Unlock Contract Numbers so that Cisco can add them to Cisco.com profiles
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4. All Administrators of that Contract Number
Service Access Management Tool Contract Number Admin - Features (cont.)
Automated s are generated when the following actions are completed:
Action
Recipient
Cisco adds an administered Contract Number to a Cisco.com profile
All Administrators of that Contract Number
A Contract Number is added, deleted, blocked, unblocked, locked, or unlocked using the tool
Any action is taken on the individual’s Cisco.com profile by an Administrator
An Individual
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5. Service Access Management: Contract Number
Enables Administrators to place Contract Numbers in Cisco Account profiles so those individuals can obtain Cisco services
When a new service Contract is purchased, it must be manually added to Cisco Account profiles
Primary users: companies who did not purchase their contract from Cisco directly but are obtaining support from Cisco and have less than 500 service Contracts
Using Contract Number
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6. Contract Number - Manage by Number
The Manage by Number screen allows you to: 1
Enter a single Contract Number you administer and select an Action. 2
Or, choose a single Contract from a list of all Contracts that you administer and select an Action. 3
The Actions you can select are:
Add Contract Number
Delete Contract Number
Block Contract Number
Unblock Contract Number
Note: You cannot see a Contract Number in the tool unless that number is in your Cisco.com profile and you are set up to manage it.
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7. Access Advisor in Manage By Name and Manage by Number
Access Advisor is also available on the Manage By Name and Manage By Number screens.
Click the Advice icon to perform the systematic evaluation.
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8. Contract Number - Manage by Name
The Manage by Name screen allows you to:
Click Add Name when you cannot find an individual in the tool. 1
Or, Search for a user. 2
Then, select an Action.
The Actions you can select are: 3
Add Contract Number
Delete Contract Number
Block Contract Number
Unblock Contract Number
Modify Expiry date
Click to continue

9. Contract Number - Manage by Group
The Manage by Group screen allows you to: 1
Create a New Group
Or, choose an existing group and select: 2
Add individuals or Contract Numbers to the group
Delete individuals or Contract Numbers from the group
Rename the group
Delete the group 2
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10. Contract Number - Lock/Unlock
The Lock/Unlock screen allows you to:
Enter one Contract Number that you Administer and select an Action. 1
Or, choose one or many contract numbers. 2
The Actions you can select are: 3
Lock Contract Number(s)
Unlock Contract Number(s)
Click to continue

11. SAMT – Grant, Revoke, Update Software Access
The Manage by Number – Software Access screen allows you to:
Enter a single Contract Number you administer and select an Action.
Or, choose a single Contract from a list of all Contracts that you administer and select an Action.
You can choose a contract and select one of the following Actions
Grant software access
Revoke software access
Update software access expiry date 1 2
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12. Contract Number - Administration
The Administration screen allows you to:
Obtain Reports
Open Profile Manager in order for the Administrator to perform/request updates to his profile
Inform Cisco about individuals who have left the company
Inform Cisco about individuals who are obtaining support and may not be authorized
Register a new individual to obtain a Cisco.com ID
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13. Contract Number – Other Tool Functions
If an individual attempts to request a blocked or locked Contract Number be added to his Cisco.com profile using the Cisco.com Profile Manager, a message will be displayed directing him to the Administrator(s) for that Contract Number.
An will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information. The request will not be sent to Cisco.
If Cisco attempts to add a blocked or locked Contract Number to a Cisco.com profile using Cisco’s internal tools, a message will be displayed indicating the Contract Number cannot be added.
An will automatically be sent: 1) to the Administrator with the individual’s information, and 2) to the individual with the Administrator’s information.
If Cisco adds a Contract Number to a Cisco.com profile, all Administrators will be informed via (you can request not to receive this ).
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