1. Cisco Confidential 1 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

2. Cisco Confidential 2 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 SAMT Emails from Profile Manager Both Profile Manager and SAMT send emails when an action is taken. These emails go to all the SAMT Administrators. Profile Manager When a user requests a contract be added to their Cisco Account and there is a SAMT Contract Administrator, the request goes to that Administrator. When a user requests a contract be added to their Cisco Account and there is not a SAMT Contract Administrator, but there is a SAMT Bill to ID (BID) Administrator, the request goes to the BID Admin, if there is one. When a user enters a Serial Number for Software Download, and there is a SAMT Contract Administrator, the request goes to that Administrator. If there is not a Contract Administrator, then the request goes to the BID Admin, if there is one. When a user requests a BID be added to their profile, and there is a SAMT BID Administrator, the request goes to that Administrator. SAMT

3. Cisco Confidential 3 © 2013-2014 Cisco and/or its affiliates. All rights reserved. Last Updated: April 2014 SAMT Emails from Cisco Actions Cisco takes an action If Cisco associates a contract number or BID that is managed by a SAMT Administrator to a Cisco Account, that Administrator receives a notification. If Cisco tries to associate a Blocked or Locked contract or BID to a Cisco Account profile, the SAMT Administrator receives a notification.