NON VERBAL COMMUNICATION READING BEYOND WORDS Lecture by M/s Nandini Lecturer D.A.V College for Girls Yamuna Nagar Haryana.

WHAT ARE THEY SAYING?

CAN U READ THE SILENCE?

HOW CAN WE READ?

HOW DO WE SEE WHAT WE CAN’T HEAR? 1 Facial Expressions 2 Eye Contact 3 Voice 4 Hand Gestures, 5 Body movements 6 Touch 7 Personal space. 8 Object communication

Open Gesture Closed Gesture open hands hand covering mouth palms up making fists spontaneous eye contact glancing at exit smile frown leaning forward leaning back relaxed rigid hands away from face looking at floor

standing straight moving away feet apart legs crossed, shaking foot shoulders squared fidgeting uncrossed legs locked ankles welcoming handshakefolded arms OPEN GESTURECLOSED GESTURE

rubbing palms together hand wringing affirmative head nods head lowered eye contact lack of eye contact calm use of facial movements staring or eyes closed body positioned toward other rocking seating arrangement with no barriers stalling for time (light pipe, clean glasses, etc.) Open GesturesClosed Gestures

Nonverbal Tips for Improving Communication -Make yourself comfortable with the other. -Avoid being too close or too far away physically. -Be relaxed and attentive. -lean slightly toward the other. -Avoid slouching or sitting rigidly.

-Maintain frequent eye contact. -Give nonverbal communication while the other is talking, such as a simple nod of approval. Avoid staring, glaring, or looking away.

NON VERBAL ASPECTS OF SUBMISSIVE, ASSERTIVE AND AGGRESSIVE BEHAVIOUR VOICE EYE CONTACT FACIAL EXPRESSIONS BODY MOVEMENTS

SubmissiveAssertiveAggressive sometimes wobbly steady and firmvery firm tone may be singsong or whining tone is middle range, rich and warm, tone is sarcastic, sometimes cold, oversoft or overwarm, sincere and clear hard and sharp, often dull and in monotone, not overloud or quiet. strident, often shouting, rises at end. quiet, often drops away at end VOICE

hesitant and filled with pauses, fluent, few awkward hesitancies, fluent, few awkward hesitancies sometimes jerks from fast to slow, emphasizes key words, often abrupt, clipped, frequent throatclearing. steady, even pace. emphasizes blaming word, PASSIVE ASSERTIVEAGGESSIVE VOICE

unreal smiles when expressing anger, or being criticized, smiles when pleased,smile may become 'wry', eyebrows raised in anticipation (eg of rebuke), frowns when angry,scowls when angry, quickchanging featuresotherwise 'open',eyebrows raised in amazement/disbeli ef, Facial Expressions Passive Assertive Aggressive

EvasiveFirm but not a 'stare down'. Tries to stare down and dominate. EYE CONTACT PASSIVEASSERTIVEAGRESSIVE

hand wringing,open hand movements (inviting to speak), finger pointing, hunching shoulders,'measured pace' hand movements, fist thumping, stepping back,sits upright or relaxed (not slouching or cowering), sits upright or leans forward, covering mouth with hand, stands with head held up.stands upright head 'in air', nervous movements which detract (shrugs and shuffles), strides around (impatiently), arms crossed for protection. arms crossed (unapproachable). BODY MOVEMENTS PASSIVE ASSERTIVEAGGRESSIVE

Summary Body language in isolation carries no meaning Certain aspects of non verbal communication are culture specific Situational factors also influence one’s body language and therefore, should be taken into account. The child appears to be nervous but he’s cold so he’s slouching!