1. How to Read your Body Language

2. If the eyes are the windows of the soul, then the body is the mirror of our feelings. 7% of the information we receive is from what they actually say. 38% of information we receive is from the tone, inflection and speed of their voice. A staggering 55% of the information we receive is from their body language.

3. A good way to show you are approachable, especially when combined with open palms Defences down An open heart Open Arms: Palms Up – Open Hands: When a person uses open palms that occasionally touch their chest, they are signalling honesty Palms on chest This conveys an open and positive message Outward, upward hand movements A defence mechanism that shows the person is not open to what is being said or done May mean rejection Physically cold Stubborn in their outlook Folded arms: A closed heart Hands closed

4. Bored Doodling Anger and to be avoided Physically cold Very tense Defiant or triumphant when held in air Fist A sign of eagerness Feet under the chair Evaluating Stroking chin Wants to get away Thinking about something else Bored with situation / conversation Looking around Indecision Possible deception Ear Tugging Striding briskly: An outward display of confidence Anger Bored Tired and that may have nothing to do with the situation/conversation Yawning

5. This is evidence of two people getting on really well. Each person copies the other’s body language, usually subtly. Mirroring Mirroring occurs with: Breathing, Gestures, Eye movement, Leaning towards each other at the same time, Crossed or uncrossed legs Speech pattern, Arm movement, or no arm movement, Emotive energy such as being excited, relaxed, etc. This shows someone knows they are attractive For eg, flicking or stroking their hair or adjusting a collar and/or a tie. Preening The occasional nod from a listener to a speaker is a positive message. It is an indication they are listening and are interested. Nodding Too much nodding indicates the listener has lost interest and may be bored.

6. Body space Respect for the other person’s body space is crucial in gaining their trust. Stay at least one arm’s length away from them. Gentle leg shaking The person is mildly stimulated May need to go to toilet Vigorous leg shaking Reveals apprehension and nerves Desperate to go to the toilet Raise of eyebrows - express astonishment Envy or disbelief may be displayed by a raised eyebrow We frown – displeasure or confusion Open our mouth - Shock

7. Laughter: Laughter is composed of a broad range of gesture & sounds.  ‘Ha-Ha’ is a genuine laughter.  ‘He-He’ is a mocking laughter.  ‘Hee-Hee’ suggests a secret giggle.  ‘Ho-Ho’ communicates surprise Smiling: smiling & frowning are two major facial expressions. A genuine smile means ‘I appreciate you’; ‘I accept your ideas’. A frown means ‘I find you puzzling’.

8. Ways of Looking:  Side long glance is referred to as stolen look.  Blank stare depicts boredom.  Sparkling eyes are an attribute of those who have ‘magnetic personalities’. Glasses:  Peering over glass depicts being judgmental or critical.  Dark glasses are worn by those who conceal their genuine feelings.

9. THE HANDS The Human hand is a restless organ  Limp hands show boredom.  Nervous or jittery person shows restless hands.  Clenched hands often shows frustration.  Clapping of hands shows applause.

10. Putting objects in mouth is when they are busy with something. Pinching the bridges of nose indicates a person in deep thought. Nose rub is a sign of rejection. Chin stroking is when people are in deep reflection. Slapping the head signifies self punishment. Hands behind the head is used by professionals who are confident & dominant.

11. Thank You