Breakthrough Skills for the Global Workplace Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed Chapter One: Breakthrough Skills for the Global Workplace H.L. Goodall & Sandra Goodall

What is a Breakthrough Skill? “…a communication skill, or skill set, that allows people to act purposefully and competently on what they know.”

Components of Business and Professional Communication Early Models Assumed Top-Down Business Communication

Components of Business and Professional Communication Early Models Assumed Top-Down Business Communication Newer Models Include Other Elements

Components of Business and Professional Communication Sender

Components of Business and Professional Communication Sender Receiver

Components of Business and Professional Communication Sender Receiver Messages

Components of Business and Professional Communication Sender Receiver Messages Noise

Components of Business and Professional Communication Sender Receiver Messages Noise Feedback

Components of Business and Professional Communication Sender Receiver Messages Noise Feedback Channels

Components of Business and Professional Communication Context Physical Situation Physical Space Organization of Workplace Time and Timing Cultural Context Communication History Microsoft Image

Components of Business and Professional Communication Context - Example

Functions of Business and Professional Communication Organizing Tasks and People Creating Identities Organizational Persona Organizational Credibility Organizational Savvy Sense-Making and Interpretation Microsoft Image

Conscious Communication in the Workplace Step 1: Choosing a Communication Goal Audience Needs and Expectations Likely Communication Outcomes Criteria for Measuring Success

Conscious Communication in the Workplace Step 2: Creating Your Message Develop a Purpose Determine Talking Points Develop Support for Points Craft Introduction and Conclusion

Conscious Communication in the Workplace Step 3: Coordinating with Others Assemble Information Communicate with Others Respect Professional and Personal Boundaries Adapt Message, Episode, or Event

Conscious Communication in the Workplace Step 4: Delivering the Message How Much Should I Practice? How Can I Improve my Performance? How Can I Maximize Feedback?

Principles of Conscious Communication Conscious Communication is Mindful Conscious Communication Displays Awareness of Communication Process Conscious Communication Respects Diversity

Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed H.L. Goodall & Sandra Goodall