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The Power of Verbal and Nonverbal Communication in the Workplace
Communicating in Professional Contexts Skills, Ethics, and Technologies 2ed Chapter Five: The Power of Verbal and Nonverbal Communication in the Workplace H.L. Goodall & Sandra Goodall
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Communication of Self in the Workplace
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Communication of Self in the Workplace
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Communication of Self in the Workplace
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Developing Awareness in the Workplace
Pay Closer Attention to… Word Choice Behaviors Appearance Style of Dress Monitoring Microsoft Image
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Monitoring Our Assumptions about Communication
Most Operate Mindlessly Accept Our Assumptions about Verbal and Nonverbal Meanings are Correct Leads to Unfairness and Inequity in the Workplace
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The Principle of Workplace Equity
People Work for Rewards People Seek Empowerment People Become Stressed When Perceive Unfair Treatment People Experiencing Stress Will Try to Restore Equity Microsoft Image
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Making Conscious Choices about Verbal Communication
Clarity and Ambiguity Clarify Received Messages to Avoid Misunderstandings Avoid Abstraction Watch Use of Jargon Avoid Use of Inflammatory Language Avoid Cultural and Gender Biases in Speech
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Making Conscious Choices about Verbal Communication
Upward Communication Balance... Politeness and Task Orientation Friendliness and Respect for Authority Self-Interest and Company Needs Ask for Feedback on Tasks Avoid Sexist, Racist, or Classist Remarks
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Making Conscious Choices about Verbal Communication
Downward Communication Listen Openly to Employee’s Communication Respond Honestly to Inquiries and Requests Provide Feedback on Tasks Avoid Sexist, Racist, or Classist Remarks Balance Respect with Task Orientation
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Making Conscious Choices about Verbal Communication
Inclusive and Exclusive Language Inclusive Message Strategies are Democratic Exclusive Message Strategies are Autocratic Microsoft Image
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Making Conscious Choices about Verbal Communication
Confirming and Disconfirming Messages Confirming Responses Support and Enhance Identities
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Making Conscious Choices about Verbal Communication
Confirming and Disconfirming Messages Confirming Responses Support and Enhance Identities Disconfirming Messages Deny or Harm our Identities
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Making Conscious Choices about Verbal Communication
Supportive versus Nonsupportive Messages Supportive Messages Communicate Concern and Respect for Others
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Making Conscious Choices about Verbal Communication
Supportive versus Nonsupportive Messages Supportive Messages Communicate Concern and Respect for Others Nonsupportive Messages Communicate Disrespect of Others
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Making Conscious Choices about Verbal Communication
Enhancing Personal & Professional Credibility Become Informed and Knowledgeable Behave in a Trustworthy Manner Be Open, Honest, and Authentic Demonstrate Ability to Be a Friend Microsoft Image
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Making Conscious Choices about Verbal Communication
Enhancing Personal & Professional Credibility Do What You Say You Will Do Graciously Accept Criticism and Corrective Feedback Accept Personal Responsibility for Your Own Actions
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Verbal Communication and Perceptions of Power
Gendered Talk Women Talk to Build Rapport, Men to Make Reports Women’s Style More Expressive Women’s Style More Tentative, Men More Certain Women Use Talk to Create and Maintain Relationships, Men to Gain Control
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Nonverbal Communication and Perceptions of Meaning
Your Workspace Keep it Neat, Clean, and Free of Clutter Decorate with Diplomas, Awards Discourage Display of Personal Items No Displays of Suggestive Sexual Content Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Clothing and Personal Appearance First Impressions Based on Stereotypes Our Culture Values and Rewards the Tall, Physically Fit, Appropriately Dressed, Well Groomed, and Physically Attractive
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Nonverbal Communication and Perceptions of Meaning
Voice - Paralanguage Pitch Tempo Intensity Range Resonance Volume Articulation Rhythm Pauses Dysfluencies Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Kinesics and Oculesics - Display Rules Simulation Intensification Neutralization Deintensification Masking Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Functions of Eye Contact Regulates Interaction Monitors Interaction Signals Cognitive Activity Expresses Involvement Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Functions of Eye Contact Reveals Intimidation Reveals Flirtation Reveals Attentiveness Displays Immediacy Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Personal Space Territoriality Crowding and Density Intimate Personal Social Public Microsoft Image
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Nonverbal Communication and Perceptions of Meaning
Touching Functional/Professional Social/Polite Friendship/Warmth Love/Intimacy Sexually Arousing Microsoft Image
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Harassment and Communication in the Workplace
Sexual Harassment Quid Pro Quo Hostile Work Environment Microsoft Image
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Harassment and Communication in the Workplace
How Can Harassment be Avoided? Carefully Monitor Own Verbal and Nonverbal Behavior Be Courteous and Polite Take Others’ Feelings into Consideration Do Not Engage in Sexual Commentary Don’t Bring Sexually Explicit Material to Work
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Harassment and Communication in the Workplace
What You Should Do if You are a Victim Confront Harasser and Ask that Behavior Stop Keep a Diary and Note Offensive Acts Complain Within Channels File Legal Complaint with EEOC
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Communicating in Professional Contexts
Skills, Ethics, and Technologies 2ed H.L. Goodall & Sandra Goodall
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