1. Professional Communication Lynne Dahmen

2. Defining Professional Com «…all forms of speaking listening, relating, writing and responding in the workplace, both human and electronically mediated » Goodall and Goodall, 3

3. New Applications of Communication Models Sender Receiver Message Channel

4. Impinging Components Noise Physical Semantic Hierarchical Communication history Environment Physical Organizational Time Cultural Feedback

5. Functional Approach to Com Organize tasks/people Create identities Create meaning/interpretation

6. Organizational Identity Persona Credibility Savvy

7. Researching a communication Environment Pay attention to external environments Note the organization of people, furniture, style of dress, language spoken, etc Listen to how the employees talk and what they discuss Ask questions!

8. Consciousness- « The mental state that brings us together with others involved in a communication context. Being conscious means that we are at once ‘an observer, a perceiver, a knower, a thinker and a potential actor’. » --Goodall and Goodall, 15

9. The CCCD Process Choose Create Coordinate Deliver

10. Steps towards Choosing a Goal Audience analysis Outcomes Criteria for Success

11. Steps for Creating a Message Develop a purpose/thesis Organize your points Develop your support Craft effective strategies for delivering message—intros, transitions, conclusions

12. Coordinate with Others How does your message fit into the organization? Communicate with others as needed What are some possible boundaries. Adapt your message to the environment, situation, organization etc.

13. Adapting Coordination Information Communication Respect Adaptation

14. Types of Delivery Reports Presentations Interpersonal Communication

15. Discovering Communication in the Moroccan Workplace Talk to a relative, parent or other individual you know who currently works in the Moroccan workplace. Ask him/her to rate the importance of interpersonal, organizational, team, speaking, written communication and presentational skills in his/her workplace. Explain to him/her the course you are taking and seek feedback on how these skills might benefit you as you try to integrate into the marketplace in the future.Also ask him/her about how things have changed (if they have) in the last 10 or 15 years. In a brief memo, discuss your findings, making sure to identify the business or organization in which the individual works, his/her role in the organization, and perhaps how long he/she has worked for this organization or business.