1. ADMINISTRATIVE OFFICE MANAGEMENT
Chapter 3
Administrative Management Activities in the Workplace
Chapter 3
Administrative Office Management, 13th Ed

2. AMA’s Survey Findings About Administrative Professionals
Have increasingly assumed more responsibility
Are doing more work than before
Have taken on more of a leadership role in the workplace
Chapter 3
Administrative Office Management, 13th Ed

3. Key Administrative Management Workplace Skills
Leadership
A problem solving, solutions-driven approach
Project management
Team building
Multitasking
Communication and public speaking
Chapter 3
Administrative Office Management, 13th Ed

4. TRANSPARENCIES - AOM (ODGERS)
Virtual Coordinator
Will be the connecting point in workplaces
where many lines intersect,
coordinating for various groups,
arranging meeting logistics and videoconferences
Chapter 3
Administrative Office Management, 13th Ed

5. Administrative Office Management, 13th Ed
Literacy Skills
Information Literacy
Workplace Literacy
Global Literacy
Cultural Literacy
Chapter 3
Administrative Office Management, 13th Ed

6. Major Areas of Management Study
Leadership and Communication Skills
Human Resources Management
Workplace Systems and
Technology
Administrative Services Management
Chapter 3
Administrative Office Management, 13th Ed