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AGENDA Interactive Voice response and its technology has transformed SMB/Large Enterprise completely, In execution Delivery Customer satisfaction So…. Lets get into details……. Interactive Voice response and its technology has transformed SMB/Large Enterprise completely, In execution Delivery Customer satisfaction So…. Lets get into details……. Introduction

AGENDA Feature Set Smart IVR Missed Call Call Forwarding Voice recording Group call Mass SMS virtual EPABX

AGENDA On the fly Audio play file updates Record and Play user voice for Registration Order Complaints Information Many more……… Number/Digits entered for ID, PIN, regn On the fly Audio play file updates Record and Play user voice for Registration Order Complaints Information Many more……… Number/Digits entered for ID, PIN, regn Functionalities

AGENDA Hot Keys for quick access to particular sub menu item. Playing Phonetics for a given word Flexible in changing different IVR based on Time and Caller ID Hot Keys for quick access to particular sub menu item. Playing Phonetics for a given word Flexible in changing different IVR based on Time and Caller ID Functionalities Contd

AGENDA Over to Features InDetail

AGENDA Smart IVR Customer Calls to a company Welcome to ……… Simplicom IVR takes-over and respond Press 1 to connect to secretary Press 2 for accounts dept Press 3 to get the info on …. Thanks, Have a good day!!! Option1Option2Option3 Welcome to Accounts…..

AGENDA Missed Call Customer Calls to a company IVR cuts the call No call charge to customer Owner Uses this facility for… 1.Customer Feedback 2.Live Voting 3.Lead Generation 4.Online verification Many More ……..

AGENDA Missed Call – acknowledge Through SMS/Reverse IVR Missed Call – acknowledge Through SMS/Reverse IVR Customer Calls to a company IVR cuts the call No call charge to customer Owner SMS Acknowledge Through SMS Reverse IVR

AGENDA Virtual EPABX Customer Calls to a company Welcome to ……… Simplicom IVR takes-over and respond Press 1 to connect to secretary Press 2 to sales Dept Press 3 to Billing Dept SecretarySalesBilling Press 4 to customer support Press 5 to staffing section Customer supportStaffing

AGENDA Voice Recording Customer Calls to a company Welcome to ……… Simplicom IVR takes-over and respond Press 1 to record your Name and Address The name you recorded is ……

AGENDA Voice Recording Customer Calls to a company Welcome to ……… Simplicom IVR takes-over and respond Press 1 to record your Name and Address The name you recorded is …… Thanks for registration

AGENDA Mass SMS/Call Owner Owner chooses the list IVR sends Mass sms IVR calls all and plays a message

AGENDA.. Benefits Increased productivity Lead Generation Profit Growth Detailed call log

AGENDA Smart IVR Solution to one of our customer Smart IVR Solution to one of our customer Provides services to people on Public exam results, job notification and tender notification and Many more 1.Anu computers owner updates his required info through our web interface. 2.IVR plays in that mobile directing him to get required information. 3.Anu computer owner gets caller list from our web-interface. Anu Computers (Navalgund, Hubli) 2.End customer calls to a mobile number.

AGENDA Smart IVR Anu Computers Customer Calls to Anu-computers Welcome to Anu Computer Simplicom IVR takes-over and respond Press 1 to SSLC result Press 2 for Job opportunities Press 3 for tender notification SSLC resultJob OpTender SSLCPUC Degree Customer gets job opportunity Details for degree

AGENDA Missed Call Solution to one of our customer Missed Call Solution to one of our customer A 24/7 medical store widely distributed across Bangalore with 43 branches. They would like to know customer satisfaction through a Miss call solution 1.Two Mobile numbers - one for “Like” and another for “Dis-like” were announced to the public. 2.When Caller gives Missed call to one of the numbers, Acknowledgement goes to caller. 3.Two lists of Like and Dis-like Report obtained from IVR sent to Celebrate- Health Owner.

AGENDA Missed Call Solution to Missed Call Solution to Customer Owner SMS Dis-like: Dear Customer, thanks for your Feedback. Your complaint Number is ****, to speak to our customer care, please call 9******** SMS LikeDis-like OR Like: Dear customer, Thanks for your Appreciation. Your transaction number is ****. To speak to Our customer care, please call 9********* With a detailed Report of his customer Give Miss-call

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