1. Welcome u How to use the new NCAR telephone system u Telephone Features u Voice Messaging Features

2. Phone Types u Cisco 7960 Standard office issue. Has a built-in speakerphone u Cisco 7914 Additional lines module u Cisco 7910 Common areas 2 line display, single line phone All models have a 10/100 Ethernet port

3. Interactive Phone Tutorial u 7960 Phone tutorial available at http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm http://www.cisco.com/warp/public/779/largeent/avvid/prod ucts/7960/router_page.htm

4. Placing calls u Within UCAR buildings Dial 4 digit extension u Local calls 9 + 10 digits (303 or 720) 9 + Toll free number (1-800 etc.) There is no dial tone after dialing the “9” u Long distance calls 9 + 1 + Area Code + number + Acct or ID 9 + 011 + number + Acct or ID (“<<“ will erase last character)

5. Placing Calls u From a fax machine For international calls: 9 + 011 + intl-number + # (pound key) + 2 pauses (pause button on the fax - which may be the redial key, consult your fax book) + account key Domestic long distance 9 + 1 + area code + number + 2 pauses + account key This information is included in the FAQ page

6. Transferring calls u Press “Trnsfer” (displayed in screen) u When you receive dial tone, enter the extension where you would like to transfer the call to u Announce call (optional) u Press “Trnsfer” u To return to caller if party is not available, press “End Call”, then press “Resume”

7. Consultation Call (“Can I put you on Hold for a Minute?”) u Press “Hold” u Press “New Call” Dial Extension u Press “Hold” u To alternate between calls Use arrow keys to highlight caller, press “Resume”

8. Conference Call (Joining up to 5 other people together for a simultaneous conversation) u Dial 1st party u Press “More” (displayed in screen) u Press “Confrn” u Dial 2nd party u Press “Confrn” u Press “More” u Dial 3rd party u Press “Confrn” u Press “End Call”, use arrow to select the previously connected parties without adding last call

9. Call Pickup u Allows you to pick up your ringing phone from another office u Press “More” (displayed in screen) until you can choose “PickUp” u Enter your extension number

10. Forwarding Your Calls u To work at another desk u Or when you will be away from the office u Press “CFwdAll” Dial the destination extension ( or x2799) Display reads “Forwarded to xxxx” u To remove forwarding from your line u Press “CFwdAll”

11. New Tools u User defined Volume levels Ringer and Handset (save) u UCAR Directory u Last Number Redial u Missed Calls u Call Log w/ redialing u Web Interface

12. UCAR Directory u To look up UCAR Employees u Press “Directories” Select the UCAR Directory u Enter Last Name, First Name Enough letters to make a list of less than 32 names u Or extension u Press “Search” (“<<“ will erase last character) u Select person (using arrows) u Press “Dial”

13. Setting up Your Telephone Services u Logon to the web page http://phones.ucar.edu/ccmuser Logon name (same as UCAR email user ID, eg. jdoe) Password PIN - please change password and PIN at first login (default 123456)http://phones.ucar.edu/ccmuser u Web interfaces uses “mouse-overs” to highlight links

15. Telephone Features u Placing calls u Transfers, Consultation, and Conference Calls u Call Pickup u Forwarding Your Phone u New Tools UCAR Directory, Custom Volume levels, Redial, Call Logs, & Web access

16. Questions

17. Voice Messaging Features u Accessing your Mailbox u Press * if not at your phone u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification Voicemail brochure http://www.scd.ucar.edu/nets/ucar-directories http://www.scd.ucar.edu/nets/ucar-directories

18. Accessing Messaging u Press Messages Button or dial access number (x2799) If you dial the external phone number or are calling from another office, press * when voice messaging answers, and enter your extension u Enter your password, #

19. Listening to Messages u New Messages Messages you have not yet listened to u Old Messages Messages that you have listened to and saved You can Forward a message to another user on the new system with a comment attached.

20. Sending Messages u Message Options Messages can be sent to an individual, multiple users, or a list u Special Delivery Options Urgent, Private (can not be forwarded), Return Receipt, Future Delivery

21. Setup Options u Greetings u Regular u Alternate (vacation) u Message Settings u Message Notification (pager) u Full/Brief Menus u Private Lists (distribution list) u Personal Settings u Phone Password u Recorded Name

22. Message Notification u Schedules Pagers Working at Home u Remote Security Receiving notification at a telephone u Unity has a message for “jdoe” Enter ID now u Press 1 to turn OFF notification to this number (wrong number)

23. Voice Messaging Features u Accessing your Mailbox u Listening to Messages u Forwarding, Saving, and Deleting messages u Sending Messages u Setup Options u Message Notification

24. F&A Center Green Move u New Voice Messaging Online March 14th Please setup your greetings, with information about your availability during the move. u When phones at your current location are disconnected, your phone and messaging will be active on the new systems - sometime Friday March 21st. u Old PhoneMail boxes will be available until April 11 th.

25. Questions