MUSC Health Ambulatory Patient and Family Advisory Council Wednesday, October 30, 2013 MUSC Health East Cooper

Agenda Introductions: Mikelyn McGinnis Lunch MUSC Health Site Specific Information: Dianne Thesing, Nanci Balassone, Nicole Bernier MUSC Health Strategic Overview: Jeff D’Agostino Patient & Family Advisory Council Purpose Closing Remarks and Next Steps

MUSC Health East Cooper DIANNE THESING, OPERATIONS DIRECTOR

MUSC Health East Cooper 1600 Midtown Avenue Mt. Pleasant, SC 29464

MUSC Health East Cooper Open since July 2012 Patient- focused & environmentally sensitive facility- LEED Certified Rooftop healing garden Projected to have 78,316 visits through 6/30/14 Primary Care, Diagnostic Services, Specialty Care (Orthopaedics, Cardiology, Pulmonary, GI)

MUSC Health North Charleston NANCI BALASSONE, OPERATIONS DIRECTOR

MUSC Health North Charleston 8992 University Blvd MUSC Health North Charleston 8992 University Blvd. North Charleston, SC 29406

MUSC Health North Charleston Open since January 2007 Multi-disciplinary medical center Projected to have 52,680 visits through 6/30/14 Primary Care, Specialty Care (Cardiology, Urology, Dermatology, ENT), and Radiology Services

MUSC Health West Ashley NANCI BALASSONE, OPERATIONS DIRECTOR

MUSC Health West Ashley 2125 Charlie Hall Blvd. Charleston, SC 29407

MUSC Health West Ashley Open since November 1999 Multi-disciplinary medical center Projected to have 23,664 visits through 6/30/14 Primary Care, Diagnostic Services, Specialty care services such as Orthopaedics, Rheumatology, and an Infusion Suite

Outpatient Clinical Services Main Campus NICOLE BERNIER MANAGER, SERVICE EXCELLENCE

Rutledge Tower 135 Rutledge Avenue

Rutledge Tower Ambulatory Outpatient Services Adult Services include: ENT, Internal Medicine, Neurosciences, Orthopaedics, Surgical Services, Transplant Pediatrics Services include: Cardiology, Primary Care, Orthopaedics, ENT, GI, Neurosciences, Surgical Services

Hollings Cancer Center 86 Jonathan Lucas Street

Hollings Cancer Center Multidisciplinary Specialty Clinics include: Blood & Lymphatic Cancers Blood & Bone Marrow Transplant Brain & Spine Tumors Breast Cancer Program Gamma Knife Center Gastrointestinal Cancers

Ashley River Tower (ART) 171 Ashley Avenue

Ashley River Tower (ART) Multidisciplinary Specialty Clinics Heart and Vascular Center Cardiology, Cardiothoracic Surgery, Cardiopulmonary Rehabilitation, Vascular Surgery Digestive Disease Center GI Medicine & Surgery Clinics

Storm Eye Institute 167 Ashley Avenue

Storm Eye Institute Adult & Pediatric Ophthalmology Clinics Services include: General Eye Care, Cataract Surgery/Lens Implants, Glaucoma Services, Laser Vision Correction

Women’s Health Services Multidisciplinary Clinics & Services Family Planning Gynecology Female Pelvic Medicine Low & High Risk Pregnancy Fertility Reconstructive Surgery Gynecologic Cancer

MUSC health strategic overview Jeff D'Agostino

MUSC Health Mission The mission of MUSC Health System is to provide excellence in patient care, teaching and research in an environment that is respectful of others, adaptive to change, and accountable for outcomes.

MUSC Health Vision MUSC will be nationally recognized as a premier academic medical center.

MUSC Health Enterprise Goals

MUSC Health Strategic Vision Patient & Family Advisory Council Aligns with our mission, vision, goals Integration CG CAHPS/Patient Satisfaction Patient Advocates Strategic vision of the council- we have established a council because this aligns with our mission, vision, and goals This supports our goal of integration- specifically ambulatory operations Their involvement will aid in the success of our CG CAHPS results/patient satisfaction scores Really see this council/these members as patient advocates

MUSC Health Ambulatory Patient & Family Advisory Council MIKELYN MCGINNIS, BUSINESS DEVELOPMENT & OPERATIONS MANAGER

What is a Patient and Family Advisory Council? A partnership between patients, caregivers, and the MUSC Health Team, dedicated to advancing comprehensive and compassionate patient-centered health care to the communities we serve.

ENHANCE THE PATIENT EXPERIENCE Purpose Information Exchange Community Connectivity Patient Advocate Collaborating on solutions ADD a picture for community connectivity ENHANCE THE PATIENT EXPERIENCE

Medical Center Patient-Family Council- inpatient council (Danielle Scheurer) Integration (our goal) End of the year celebration of all system council members (Children’s Hospital, Medical Center, and MUSC Health)

Listen to and honor patient and family perspectives & choices Guiding Principles Sharing of Information Dignity & Respect Collaboration Participation Information is exchanged in unbiased ways that are affirming and useful Listen to and honor patient and family perspectives & choices Collaborate in policy and program development, implementation, and evaluation; in facility design and the delivery of care. Patients and family members are encouraged and supported to participate and to be responsible in their care.

MUSC Health Ambulatory Patient and Family Advisory Council Leadership Structure Clinical Leadership Council (CEO’s, CFO’s, and CMO’s of MUHA, COM, & MUSCP) Ambulatory Oversight Committee (Senior Leadership, Service Line Administrators, Operations Directors, and Physicians) MUSC Health Ambulatory Patient & Family Advisory Council

Council Responsibilities Identify & articulate the patient perspective with regard to improving the patient experience Provide the patient’s perspective in development of creative solutions about how to improve the patient experience Act as sounding board for MUSC Physicians Leadership as related to new initiatives and/or services

Closing Remarks and Next Steps

To-Do’s Determine: PFAC Facilitator Frequency of meetings Time of meetings Topics of interests

Resources Website Email Address PFAC Liaison www.musc.edu/pfac patientadvisor@musc.edu PFAC Liaison Mikelyn McGinnis Kathryn Roberts