ManageEngine IT360 Product Overview A Comprehensive Business Service Management Solution

Agenda Introduction to AdventNet & ManageEngine Introduction to ManageEngine IT360 Business Service Management

About ZOHO Corp. (formerly AdventNet Inc.) ZOHO CorporationWebNMS OEM / Telecom Business. World #1 in EMS frameworks ManageEngine 32,000+ customers Strong Product line Marquee customers Zoho Innovating for the future Web 2.0 Leader

Introduction to ZOHO Corp. - ManageEngine Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies ManageEngine Enterprise IT Mgmt Software used by over 32,000 customers including 3 out of every 5 Fortune 500 companies

Business Service Management Traditional BSM Approach

What is ManageEngine IT360 ? BSM Tool that Helps People, Processes And Technology Work.

Troubleshoot Across Networks, Servers & Applications

BSM vs. BSM Lite BSMBSM Lite Suited for very large organizationsSuited for Mid-market Existing investments in Big 4No significant investments in Big4 Mega investments in Big 4 BSM solutionsAffordable Complex Products, acquired portfolioSingle product with depth of Point Products Complex integrations (# of interfaces & integration engines) Integrated for Value- Out of the box ManageEngine IT360 is a “BSM Lite” solution

ManageEngine IT360 – Key Components SLA Management Web / J2EE Transactions, SOA Automated Incident Event Mgmt Availability / Performance/ Capacity Management Integrated WAN Traffic Analysis Performance Network Monitoring Systems Management (DB, Servers, Middleware) End User Experience Management ITIL ServiceDesk & CMDB

ManageEngine IT360 : For Networks WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis

SAP Oracle EBS Oracle MS SQL DB2 Sybase MySQL J2EE.NET etc Weblogic WebSphere JBoss OracleAS Linux AIX AS400 Windows Solaris etc. Servers App. Servers ERP Databases 11 ManageEngine IT360: Application Performance Management

HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) J2EE TransactionsSOA Web Services End User Experience Management 12 ManageEngine IT360: End User Experience Management

Business Metrics JMX Custom Scripts WMI SAP CCMS SNMP DB Queries Monitor Business KPIs

ManageEngine IT360 : Service Desk Manage Solutions Easy to Use Improve Workflows CMDB Contract Purchase Incident Change Problem Business Rules Self Service Portal User Survey Reports TicketingITIL V2 Knowledge Base IT Asset Mgmt

ManageEngine IT360 – Target Audience IT Manager Service Manager CIO / Director

Technical Benefits Out of the box Network, Systems and Applications Management – with Integrated Service Desk Agentless Monitoring Multi User – Web Client Easy to Evaluate & Deploy MB Download

Business Benefits Line of Business ManagersFor IT Operations Understand Performance of Business Applications Prioritize Issues in Production Monitor End User ExperienceIdentify Root Cause of Performance Issues Quickly Track KPIs and Business MetricsPlan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows

Centralized Dashboard for Business Services Centralized Dashboard for various Mission Critical IT Services

Business Views of IT Infrastructure

ITIL Ready Service Desk Making people, processes and technology work smarter, together

Network Performance Dashboard

Network Device Performance Monitoring

Application Performance Dashboard

SAP Performance Monitoring E.g. : SAP Application Performance & Availability Monitoring

Summary The ManageEngine alternative Expertise in IT Management Software (32,000 customers) Business Services Management for Everyone

Thanks! Contact Us: Website: Support: Blogs: Twitter: