1. Click to edit Master title style Unified MSP Platform for Remote Infrastructure Monitoring & Management

2. 2 Fragmented IT Management  Concentrates on a single problem  Lack of end-to-end service visibility  Reactive IT department  Lack of management ownership  Growing total cost of ownership figure  Inaccurate capacity planning

3. ManageEngine’s Technology Portfolio Network Network Monitoring Netflow Analysis Network Config Mgmt Servers & Applications Server Monitoring Application Performance Monitoring End User Experience Desktop Desktop Management Asset Management Mobile Device Management ServiceDesk Helpdesk ITIL Servicedesk Software License Tracking Windows Infrastructure Active Directory SQL Server Exchange Server Event Log & Compliance Windows Event Logs Syslog Management Firewall Log Analyzer Security Vulnerability Analysis Patch Management Password Management OnDemand Help Desk solution Application performance management Unified IT Management: Single solution to Manage IT as One

4. 4 Business Views ITIL Service Desk Applications Infrastructure Business Dashboards SLA Management Trend Analysis & Reports Incident Management Problem Management Change Management Other processes… Application Performance End-user Experience Synthetic Transactions Network, Servers, Database, Storage, Middleware Fault, Performance, Capacity Physical / Virtual Private Datacenter / Public Cloud Mobile device management ManageEngine’s Approach for MSPs

5. 5 What is IT360-MSP?  IT360 MSP: IT360 is an integrated IT management offering from ManageEngine for Medium to Large MSPs. It is based on agentless monitoring technology with a highly scalable and failover architecture to keep your services running 24/7.

6. 6 IT360-MSP Monitoring Capabilities Desktop management Mobile Device Management Software deployments System tools Patch management Note*: Desktop management is a loose integration with IT360 and ManageEngine Desktop Central,

7. 7 Deep-dive into IT360-MSP  MSP-Ready Platform (One platform for multiple customers)  Multi-tenant platform with Customer data segmentation  Rebranded portal  Partner Management  Customer (end-user) Login & Views  Unified IT Management Portal  Unified view of IT Operations and IT Service Management  Customizable Dashboards  Business Service Views  Proactive Monitoring & Reporting  Real-time alerting and Flexible Reporting  Proactive SLA actions for service level monitoring  Multi-protocol, Multi-vendor support

8. 8  Secure Platform  Authorization: Role based access control  Authentication: Strong Encryption & secure key management  High Availability for robustness & scalability  Ease of Use and Faster Learning curve  24x7 Support from ManageEngine "With more problems solved faster, we can also devote more time to growing our client base. The ManageEngine team and support have been brilliant; initially there were few synching issues but once things got in place, we have been just upgrading and renewing the license “ Larry Dutton, Product Manager, Redstone

9. 9 IT360-MSP As a ‘Single Pane of Glass’ Across IT Automatic Incident logging Visibility into impact on business service Pin-points root cause Right Person works on the problem Brings collaboration at work with better accountability and visibility

10. 10 IT360-MSP: Bringing the Two Isolated Worlds of IT onto a Single Dashboard “We use IT360 to manage our distributed IT environment. IT360, with its integrated dashboard allows us to proactively manage the physical and virtual infrastructure from a single console. This gives us real-time IT visibility to make accurate decisions.” Devesh Surana, Vice President, IT, National Commodities Exchange

11. 11 IT360-MSP: IT Operations Monitoring Components Custom and out-of-box applications Operating systems Web/J2EE transactions Cloud applications on Amazon SAN switches RAID Tape libraries Host servers and HBAs Databases and Application servers, Virtual infrastructure, vCenter Integrated WAN and Traffic Analysis Routers, Switches and Balancers IPAM and Switch port mapper NetworkServers Applications and End-User experience management Storage Devices

12. 12 IT360-MSP: IT Service Management Components Manage Solutions Easy to Use Improve Workflows CMDB Contract Purchase Incident Problem Change Service Catalogue Business Rules Self Service Portal User Survey Reports Project Management TicketingITIL Knowledge Base IT Asset Management

13. 13 Screenshot I: IT360-MSP - Account Segmentation

14. 14 Screenshot II: IT360-MSP - Centralized Alarm Console

15. 15 Screenshot – III: IT360-MSPCustomer Infrastructure Screenshot – III: IT360-MSP - Customer Infrastructure

16. 16 IT360 comes with few exciting features that enhances the service offering scope for MSP partners, some of them include:  Enterprise Search: A Google like interface to search for data from multiple databases with no SQL knowledge.  IP Address Management and Switch Port mapping  Unified Discovery of network, servers and application infrastructure  APM insight for end user experience management with APDEX score  Tighter integration with Desktop and Mobile device management product  Technician billing IT360 – MSP: Few More Additions

17. 17 What Do Others Say About IT360-MSP? There are more than 50 MSPs who are using IT360-MSP to provide RIM services to their clients, Few of the global happy customers have shared their experiences here:global happy customers Firstsource, a global provider of business process services sees 90% reduction in man-hours after switching to ManageEngine IT360 Read the full case-studyRead the full case-study Redstone, a leading IT service provider in UK replaces HP OpenView with ManageEngine IT360. Read the full case study hereRead the full case study here

18. 18 Thank You Watch IT360-MSP live demo: Live demo link Live demo linkLive demo link Follow our tweets @ManageEngine@ManageEngine Get latest updates from us on your LinkedIn pageLinkedIn page Like us on Facebook For any enquiry, Please e-mail us to: it360-eval@manageengine.comit360-eval@manageengine.com