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ManageEngine IT360 Product Overview

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Presentation on theme: "ManageEngine IT360 Product Overview"— Presentation transcript:

1 ManageEngine IT360 Product Overview
A Comprehensive Business Service Management Solution

2 Agenda Introduction to ZOHO & ManageEngine
Introduction to ManageEngine IT360 Business Service Management

3 About ZOHO Corporation
WebNMS OEM / Telecom Business. World #1 in EMS frameworks ManageEngine 60,000+ customers Strong Product line Marquee customers Innovating for the future Web 2.0 Leader

4 Introduction to ZOHO Corp. - ManageEngine
ManageEngine Enterprise IT Mgmt Software used by over 60,000 customers including 3 out of every 5 Fortune 500 companies Network Management Application Performance Management Security & Compliance Desktop Mgmt / ServiceDesk

5 Business Service Management
BSM Approach Traditional Managing IT Operations by Giving IT a Business Application Perspective.

6 What is ManageEngine IT360 ?
BSM Tool that Helps People, Processes And Technology Work.

7 Troubleshoot Across Networks, Servers & Applications

8 ManageEngine IT360 – Key Components
SLA Management Web / J2EE Transactions, SOA Automated Incident Event Mgmt Availability / Performance/ Capacity Management Integrated WAN Traffic Analysis Performance Network Monitoring Systems Management (DB, Servers, Middleware) End User Experience Management ITIL ServiceDesk & CMDB

9 ManageEngine IT360 : For Networks
WAN Monitoring Monitor Network Device Link Utilization Traffic Analysis

10 ManageEngine IT360: Application Performance Management
SAP Oracle EBS Oracle MS SQL DB2 Sybase MySQL J2EE .NET etc Weblogic WebSphere JBoss OracleAS Linux AIX AS400 Windows Solaris etc. Servers App. Servers ERP Databases

11 ManageEngine IT360: End User Experience Management
HTTP(s) Synthetic Transactions End User Apps (LDAP, Mail, Exchange etc) J2EE Transactions SOA Web Services

12 Monitor Business KPIs Business Metrics JMX Custom Scripts WMI SAP CCMS
SNMP DB Queries

13 ManageEngine IT360 : Service Desk
Manage Solutions Easy to Use Improve Workflows CMDB Contract Purchase Incident Change Problem Business Rules Self Service Portal User Survey Reports Ticketing ITIL Knowledge Base IT Asset Mgmt

14 Technical Benefits Out of the box Network, Systems and Applications Management – with Integrated Service Desk Distributed Architecture for higher scalability Agentless Monitoring Multi User – Web Client Backend MS SQL Database Support Easy to Evaluate & Deploy

15 Business Benefits Line of Business Managers For IT Operations
Understand Performance of Business Applications Prioritize Issues in Production Monitor End User Experience Identify Root Cause of Performance Issues Quickly Track KPIs and Business Metrics Plan Capacity and Ensure Higher ROI Custom Dashboards for various Stakeholders Reduce People Costs by Simplifying Workflows

16 Centralized Dashboard for Business Services
Centralized Dashboard for various Mission Critical IT Services

17 Business Views of IT Infrastructure

18 ITIL Ready Service Desk
Making people, processes and technology work smarter, together

19 Network Performance Dashboard

20 Network Device Performance Monitoring

21 Application Performance Dashboard

22 SAP Performance Monitoring
E.g. : SAP Application Performance & Availability Monitoring

23 Summary The ManageEngine alternative
Expertise in IT Management Software (60,000 customers) Business Services Management for Everyone

24 Thanks! Contact Us:

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