1. Corporate profile

2. Agenda Company Snapshot Service Offerings so far & Differentiators
Spectrum of Solutions
Delivery Models
Partnership Towards Excellence
Development / Support Methodology
STS Expertise
Customers & Alliances
Products overview
HAL Case Study
DRM Case Study
REDPOT CRM – Product Snapshot
SEO & Portal Development
Value proposition
Communication Address

3. Company Snapshot Services Since 2008 Products
IT Services & Consulting
STS RESEARCH was founded in the year 2008
Major Accomplishments
Customers in Service
HAL, Engine Divison (India)
GE ,Energy (India)
Appnomic , IT (India) Fastest 25th growing IT company in India
Almarai , Dairy Products (Qatar) (Largest Dairy Producer in Middle East)
Spy-da Productions (UK)
Jsoft , IT(India)
SITE , Education (India)
Vinfinet Technologies, Technology
DHII Heath Tech , Healthcare (India)
Atlas Systems (USA)
Phoenix , Consulting (India)
Divya Global, Consulting (India)
ATMCSS & Others
Products
REDPOT M-CRM
RightMan, DRM
KustomerXpress
Portals
CharmingIndia.com, Travel Tourism
DiscoverGuru.com, Education
IT Services
Technology Services
S/W Application Development
Enterprise Application Support
IT Product Implementation
Consulting Services
Process Consulting
Capability Building
Products
IT & ITES Products
Product Development
Business Products
Mobile Applications

4. STS Offerings sofar & Differentiators
Service Technologies
Our Differentiators
Supporting Technologies in Services
Technology Driven – Wide technical experience in IT and Consulting Space
On Floor Experience – Worked for Industry Majors
Research Oriented Solutions – Customized and Optimal solutions based on strong research in processes, procedures and international quality practices
Next Practices – Best practices for future requirements and trends aligned to BS20K and Six Sigma quality standards
Platform
Windows Family
Linux Systems
Languages
.Net, JAVA, PHP
Database
Oracle, Mysql, SQL Server, DB2
Enterprise Applications
SAP, Oracle
Product Development Technologies
Platform used in developing products
Open source
PHP,
Proprietary Languages
.NET, Java, C++, ABAP
Other languages
Operating Systems
Windows & Unix based Systems

5. Solutions throughout the project Lifecycle
IMPLEMENT
PLAN
IT Solutions & Tool Implementation Services
IT products & Tool Assessment service
IT ,ITSM and BSM Consulting Services
ITSM Process assessment and implementation service
IT process awareness and communication service
ITSM/BSM Process Consulting
Solutions & Tools Implementation
Ensuring market standards for IT & ITSM services to clients
Score card definition
Six-Sigma based Continuous Improvement programs
SOX Compliance Audits
Metrics led Improvement
Process Management
End-to-end management of IT processes
Service level based reporting and monitoring service
Customized global delivery models
IMPROVE
MANAGE

6. Delivery Models STS Research Delivery Model’s STS Delivery Model
STS Research Delivery Model’s leverages the industry’s “NEXT Practices” by executing projects in a cost effective manner to provide cost benefits to our customer with compromising on Quality. The robustness of STS Research Delivery Model’s, combined with the infrastructure and Quality Orientation, reduces risk free delivery to Customers.
STS Delivery Model
Reduced cost ownership
Ready availability of resources
Risk free critical operations
Follow the sun concept
Implementation and Support
Implementation and post Go-live support
Release and system planning
Migration and capacity planning
Performance tuning
Solution and Services
Project management
Implementation services
Package solutions
On Demand consulting
Strategic Planning
Business Analysis
Enterprise architecture
System landscaping

7. Partnership towards Excellence
Delivery Excellence
Operational Excellence
Process Excellence
Improving Delivering Maturity
Bench Marking Delivery
Customer Satisfaction Survey – Internal / External
Operational Level Agreement
And final SLA’s
Continuous Improvements
Improving Overall Quality
Project Score Cards
Avenues to improve productivity of resources especially for Fixed Bid
Continuous Induction of SIP
Effectiveness of SIP
Improving Process
Process Identification and Definition
Process Assessment
Process Implementation
Audits and Results
Identify and benchmark new ways of working

8. Our Consulting Approach For Production Companies
Overall work study in one click
Existing ERP
People Dependency
Communication Gap
Floor and Inter Department Walking
Ineffective Search
Manual Reporting & Consolidation
Paper Work
Process Dependency
Turnaround Time
Intelligent search
Knowledge sharing
Dashboard for all
Atomized Reporting

9. Development Methodology
DEPLOY
SUPPORT
DEVELOPMENT
DESIGN
Activities
Accelerators
ASSESSMENT
As Is Scoping Questionnaire
Solution Architecture Template
Gap Analysis Template.
As-Is Solution study, System appreciation
Gap analysis
Study existing documentation
Plan interviews with Users, Process Leads
Recommend migration roadmap
To-Be solution architecture
Decide on the “Phased Approach” to be followed
Develop interface High and Low level Designs
Define Test Strategy
Phases
Requirement Analysis Checklist
High Level Design Template
Low level design Template
Common Information Model Framework
Common messaging Framework.
Reusability Framework
Reusable technical frameworks
Develop the interfaces and technical solution components Integration testing
Develop Technical frameworks (Exception handling, logging, monitoring etc )
System testing
Acceptance Testing
Project Implementation Methodology.
Project Coding standards.
Deployment Checklists.
Deployment Scripts
Sample training plan
Project Support Methodology.
Root Cause Analysis Document.
Change Request Process Template.
Post Go-Live Support
Log Defects in Issue Tracker
Resolve support Issues.
Plan for deployment to production environment
Prepare system documentation
Plan for training to support team

10. Support Methodology Reduced Incidents Transition Planning
Transition Execution
Shadow support
Activity Grouping
& Sequencing
Assessment
Risk
Knowledge
Transfer
Detailed data
collection
Process design
To-Be Tools &
Setup offshore
support
Primary
Shadow
Reverse
Steady
State
Higher
Availability
Integrity
Improved System
Requirements
Review
Environment
Information
Understanding of customer environment
Validating the assumption made and the scope of work
Prepare a Detailed KT/Transition plan
User (non-privileged) level access to systems
Mapping of Specialist for KT – 1:1
Review Transition Plan
Templates and Checklist for Sign-Off
Phased Take over of servers and activities
Configure Monitoring & Ticketing tools
Transition to Offshore team
Offshore team was apprised of the activities
Operate the data center at the new location
Parallel operations and Trial run
Provide primary support to Data Center
Operational Activities across various domains
Incident Management
Problem Management
Release Management
Vendor Management
Monitoring
Device Administration
Performance Management
Projects
Transition
Due Diligence
Shadow Support
Steady State
Reduced Incidents

11. Infrastructure & Application Support framework (ITIL processes)
Level 4 Product Organization
STS Scope of Work
Help desk
Level 1 - Team
End User
Level 2
Level 3
In-scope
Voice
Call logging &
Categorization
Categorization
Yes
Monitoring &
Resolution
Reporting
Escalation
Alerting
Ticket
End User No
Functional Team
EMS CMDB Knowledge Shop Report / Graphs Alerts / Notifications
Alerts
Push/Pull
Development Team
Customer environment
Monitoring Tool
(EMS, CCMS)

12. Expertise

13. STS Expertise Overview
Processes
ITIL, BS20000, Six Sigma, PMP
Application Development
.Net, Java, J2EE, JSP, PHP, ASP
Servers
Windows servers, HP-Unix, AIX, Sun Solaris
Databases
Oracle, MS-SQL, DB2, My-SQL
Enterprise Apps
SAP, Oracle Apps
Middle Tiers
Web logic, Web Sphere

14. Customers & Alliances
Representative Customers:
Business Alliances:

15. STS Consulting & Services (Enterprise)
STS RESEARCH offers Oracle, SAP Consulting & Product Development services Reference Customers for SAP Consulting STS Research is developing SAP Performance Monitoring Product for Appnomic

16. STS Products Product Details Customers
Process Automation framework integrating all the departments along the lines of having a “Paper Free” workflow of succeeding tasks, that will help monitor the “work in progress” and “successive tasks” to be carried out by a department and its interlinked departments in the “work chain” of “Business process”
Hindustan Aeronautics limited – Engine Division, INDIA
Digital Marketing & CRM – Solutions are offered on cloud and on demand at customer premises
REDPOT Dialer + CRM
TPL (UK), Vinfinet, Phoenix DMC
Digital Rights Management Solutions for content Providers. Mobile & Desktop solutions
SPY-DA Recordings, UK Hobitute, India
End – End Tourism Portal for Indian Tourism needs - Integrating Travel, Hospitality and Transport and providing a Hassle Free & Cash Less One Stop Option
Offers complete Interactive training solutions in the area of IT, Quality & Business over the Internet
Not Applicable

17. Communication Address
Bangalore Address
STS RESEARCH
#1008, 10th Floor
Brigade Towers, Brigade Road
Bangalore
Office:
WWW:

18. Thank You