Data Center End to End Monitoring With System Center

Data Center End to End Monitoring With System Center
PRB-BDM Powerpoint template 4/19/ :58 AM Data Center End to End Monitoring With System Center System Center Microsoft Corporation This is an overview deck of the System Center end to end monitoring solution.

PRB-BDM Powerpoint template
4/19/ :58 AM Agenda Monitoring The Changing Data Center Microsoft’s Approach End To End Monitoring Capabilities Benefits and Conclusion

Data Center Monitoring Trends
Organizations moving away from Break and Fix 60% of all critical outages caused by inappropriate config changes Outage Avoidance Service Level Availability 82% of companies already tracking internal SLAs Application complexity increasing with SOA adoption >80% of all critical Apps by 2010 Mixed Environment Support 86% of large organizations have Unix or Linux 45% of critical applications run on Linux Monitoring plays a key role in managing the dynamic data center. When we went out and interviewed datacenter IT Pros and managers; proactive monitoring in the datacenter was identified as one of the top 4 most requested capabilities. Looking at current industry trends there are three major forces driving the need for monitoring in the data center: Outage avoidance – Organizations are moving away from the “break and fix” model for IT management. There is a greater emphasis on proactively identifying issues before they become mission critical errors. Enterprise Management Associates tells us that 60% of all critical system outages today are caused by inappropriate configuration changes. Service Level Availability – Service Levels are becoming increasingly more important as IT becomes aligned closer to the business and increasingly integral to the success of the business. As such 85% of companies are now already tracking internal SLAs. This will become an even greater challenge as complexity grows with the adoption of Service Oriented Architectures. Mixed Environments – Data centers today are largely made up of mixed environments. The ability to manage both Windows as well as Linux and Unix in addition to virtualized environments from a single centralized console is a requirement. SOURCES: - 60% of all critical system outages are caused by inappropriate configuration changes (EMA) - EMA Makes the Case for Systems Change and Configuration Management, Enterprise Management Associates Analyst Steve Brasen, August 2007 - 86% of large organizations have Unix or Linux - Microsoft Primary Research, 86% have heterogeneous environments: Ops Mgr V4 value prop research, 2007 - 45% of critical applications run on Linux - Microsoft Primary Research, 86% have heterogeneous environments: Ops Mgr V4 value prop research, 2007 - 82% of companies already tracking internal SLAs - Enterprise Management Associates, Survey, 2007 - Application complexity increasing with SOA adoption >80% of all critical Apps by 2010 – Gartner Press Release, L. Frank Kenney, research director for Gartner, April 2007 © 2008 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION. 3

Monitoring The Data Center Environment
PRB-BDM Powerpoint template 4/19/ :58 AM Monitoring The Data Center Environment Monitoring must extend to the complete server environment Monitoring of performance, health and configuration Centralized monitoring across server operating systems Virtual servers require same level of management as physical Application and service level requirements are increasing Data center applications are often mission critical Overall performance driven by multiple components, often spread across platforms and hardware Multiple environments and monitoring tools Monitoring data must be shared across tools for consolidated view of performance Complex and heterogeneous data center environment to monitor So what does this mean from a management perspective, you should focus on how monitoring can help with the pressures, needs, and changes affecting the data center that we discussed in the previous slide. Monitoring Must Extend to the Complete Server Environment - According to analysts, Windows accounts for 60% of the servers used in the data center today. While that is a majority of the data center server infrastructure there is still a need to monitor a mixed environment of Linux, Unix and 3rd party virtualization technologies in order to deliver a single view of data center server health and performance. This management capability speaks to the ability to monitor the platform for not only availability and performance events across Microsoft and non-Microsoft, but across Microsoft and non-Microsoft virtualization technologies. The capability also has the ability to do configuration change monitoring across Windows servers. Application and Service Level Requirements are increasing - It’s not enough to monitor individual servers. The ability to tie core server infrastructure to the line of business applications and processes is imperative in order to ensure business continuity and to meet service level objectives. Application and Service Level monitoring solutions must have the ability to report on the holistic health of a service by tying together monitoring information from the database, server, network and application layers. Multiple Environments And Monitoring Tools - Microsoft realizes many data center customers often have legacy management tools to monitor mainframe and other legacy environments. Data must be shared across these tools to enable a consolidated performance view.

Data Center Monitoring Challenge
Title Month Year Data Center Monitoring Challenge Root-cause and impact analysis Service Level Impact What is happening? Where is it happening? What does it affect? What’s the impact? Why does it matter? So now lets look at how the end to end monitoring process looks: First – Data Center monitoring solutions must have robust infrastructure monitoring capabilities to identify issues at the server, application and network levels. The ability to quickly identify and troubleshoot errors and alerts at the platform level reduces the probability of a mission critical outage. Second – Data Center Monitoring solutions must have the ability to natively manage Windows, Linux, Unix environments both physical and virtual from a single pane of glass. Whether using the Microsoft Hyper-V virtualization platform or other industry virtualization platforms, the ability to centralize monitoring information into one console is a top priority in the data center given a growing number of enterprises are consolidated servers into centralized data centers. Third – Data Center Monitoring solutions must have the ability to link the underlying infrastructure to service levels. Given the majority of mission critical applications are managed in the data center, IT Pros need to know more than whether or not an individual server is up or down. They need to know what service levels will be impacted by the outage and what that means to the business. Enterprise Ready – the ability to scale to 1,000’s of servers. Key points to stress - Shift burden of managing data center complexity from user to data center monitoring solution Fast, accurate root cause across systems infrastructure (Windows and non-Windows, Physical and Virtual) Ensure availability of critical business services Enterprise Strength Storage Network Server Application Data Center Heterogeneous Environment 5

End to End Monitoring Solution
Proactive Platform Monitoring Application and Service Level Monitoring Interoperable and Extensible Platform Centralized monitoring across Windows, Linux and Unix Configuration change monitoring Monitor and Manage Microsoft and third party virtualization platforms Diagram data center operations and visualize status Application & service level monitoring Problem resolution knowledge base Track and report service levels Service level dashboards Standards based Open and extensible platform for customized support Interoperability with 3rd party management systems and help desks System Center has a tailored monitoring solution for the Data Center to help address the key challenges of monitoring in the datacenter. System Center end to end monitoring solution The System Center data center end-to-end monitoring solution supports “always-on” availability and provides application- and service-level visibility across the data center’s physical and virtual environments. With this proactive monitoring solution, data center managers can rest assured that applications, services, and systems are running efficiently. They also can identify potential availability, performance, configuration, and security issues. By enabling monitoring of the entire physical and virtual platform, this solution increases uptime and improves responsiveness. It also helps ensure that IT services, applications, and servers remain in the desired configuration state and consistently meet service-level agreements. System Center End-to-end monitoring solutions provides three core capabilities: 1) Proactive Platform Monitoring The System Center solution allows data center managers to centrally monitor their mixed operating system environments for data center server availability, performance, and configuration issues. Its able to monitor both Windows and non-windows as well as Microsoft virtualization and non-Microsoft virtualization technologies. It can also monitor Windows servers for any configuration changes and bring all these items together in a diagram view to enable better insight and visibility in the data center. 2) Application and service level monitoring Data center managers require proactive monitoring and insight into the performance of line-of-business applications and IT processes to meet and track established service-level goals and ensure business operations are available. To meet this requirement, the end-to-end solution monitors applications and web services, providing knowledge on issues and recommended actions so data center managers can quickly identify, investigate, and resolve incidents and anomalies. The capability provides the ability to quickly resolve problems, track service levels, and easily present the information in a service level dashboard. 3) Interoperable and extensible platform To meet their need for openness and choice, data center managers must be able to monitor connected systems and technologies from different vendors. The System Center data center end-to-end monitoring solution is based on open standards (e.g., WS-Management and OpenPegasus) and common models to ensure utmost interoperability and extensibility to manage both Microsoft and non-Microsoft products and technologies. This interoperability also includes the capability to interoperate and share information with third-party management systems such as HP, Tivoli, BMC, and other management systems and help desks through the open standards and APIs. With this solution’s highly extensible platform, industry partners can develop and extend the System Center data center end-to-end monitoring solution to manage a wide range of non-Microsoft applications and technologies.

Proactive Platform Monitoring
PRB-BDM Powerpoint template 4/19/ :58 AM Proactive Platform Monitoring Challenges Addressed Centralized monitoring of Windows, Unix and Linux on both physical and virtual servers Identify when unintended configuration changes occur Proactive Platform Monitoring Access availability, performance, and configuration monitoring to proactively address issues Built in knowledge and best practices reduces effort and internal cost to monitor data center environment Monitor across physical and virtual environments So let’s take a look at each of the key capabilities for the System Center End-to-end monitoring solution starting with Proactive Platform Monitoring. Proactive Platform Monitoring The System Center solution allows data center managers to centrally monitor their mixed operating system environments for data center server availability, performance, and configuration issues. With this solution, the “gold standard” or “perfect state” configuration baseline is monitored on a deployed and configured server in the data center. All configuration changes (intentional and unintentional) are reported as part of a drift notification that alerts data center managers to potential configuration errors. Along with configuration monitoring, data center managers can use this solution to centrally monitor Microsoft, Unix, and Linux platforms from one centralized console to ensure each platform remains available and performs as expected. The solution monitors data center servers for potential performance, availability, or security issues. The solution helps data center managers prevent unplanned outages, avoid performance degradation, and accelerate problem diagnosis on both Microsoft and non-Microsoft systems. In addition to monitoring across operating systems, the end-to-end solution also manages Microsoft and VMware virtualization platforms to ensure that the data center’s virtual server infrastructure is operating at optimum levels. The solution dynamically responds to poor performance or failures of virtualized systems with a proposed corrective action such as creating a new virtual system or with an automatic response to help ensure maximum availability and responsiveness. These platform-monitoring capabilities come together in a diagram view that is continually updated with near real-time monitoring information. Data center managers can use this view to easily visualize the status and location of their data center assets. Gates Corporation Reference Gates Corporation, headquartered in Denver, Colorado, is one of the world’s largest manufacturers of automotive and industrial belts and hoses. Gates is one of the largest privately held companies in the U.S., posting sales of more than U.S.$1.4 billion annually. The company employs more than 5,500 people worldwide. To keep its manufacturing, marketing, and financial operations running smoothly, Gates uses a highly distributed IT environment that runs Microsoft® Exchange Server, Microsoft SQL Server™ 2005 database software, and the Windows Server® 2003 operating system. Approximately 600 HP servers are set up across five continents—North America, South America, Europe, Asia, and Australia. Of its 600 servers, approximately 400 are deemed business critical. Gates Corporation needed a monitoring system that could provide comprehensive reporting data on its 400 business-critical servers. By using System Center, Gates is benefiting from object-level server monitoring and accurate, reliable in-depth reporting. Consequently, Gates estimates that it will improve manufacturing productivity by 10 percent, boosting annual revenue by more than U.S.$10 million. “I can provide our system administrators with more in-depth monitoring and more explicit alerting. We can configure server reports to show downtime warnings, downtime events, and the start time and end time of every occurrence. We can also quickly learn why a server experienced downtime—whether it was a power outage, a hardware or software malfunction, or a server maintenance issue.” - Jerry Phillips, Senior Director of Systems Operations, Clear Channel Communications

Configuration Change Monitoring
Monitor and alert on unintended changes made to server configuration settings Improve systems availability, security, and performance by reducing problems associated with configuration drift Improve IT’s ability to troubleshoot and enforcing defined configuration baselines Provide visibility into configuration errors and changes Leverage Microsoft and third party Configuration Packs As mentioned earlier, 60% of all critical system outages are caused by inappropriate configuration changes. (EMA) In the end to end monitoring solution one piece of the proactive platform monitoring capability is the configuration change monitoring feature. In the data center, control over an IT infrastructure can only be achieved when established configuration policies are enforced, rather than just stated. The configuration change monitoring uses a server baseline and then notifies data center managers when configuration changes against that baseline has occurred. This ensures servers are kept free of vulnerabilities and in good known operating state so servers are kept free from problems, failures, and outages. Here’s how configuration change monitoring works in the data center. The “Server Standard” configuration baseline includes information about the operating system, required applications, server settings, software updates and additional baselines. Through diagramming and reporting, the solution offers analytical and near real-time information that gives data center managers the best-practice knowledge they need to act on alerts and issues related to deviations from the configuration baseline. Intentional or unintentional configuration changes are reported as part of a drift notification that alerts data center managers to potential configuration errors. As an example, a departmental manager may install a forbidden application on a server (eg. Limewire) that puts a Windows Server at risk. An alert would notify the data center administrator that a violation to the “Server Standard” has occurred and then the administrator can then quickly respond to the alert and remedy the situation. The solution provides status and trend reports so that data center managers can easily see potential configuration and system issues that may affect the availability, performance, and reliability of the data center environment. More detailed information on desired configuration management: Desired configuration management in Configuration Manager reduces the complexities of monitoring configuration changes in even the most complex IT infrastructures. Administrators can easily monitor and capture configuration information of servers across their network and evaluate the compliance of those devices against a gold standard. You can use Configuration Manager to remediate non-compliant systems with software distribution that automatically targets computers reporting non-compliance. By helping businesses ensure that systems remain in compliance with a defined desired state, Configuration Manager can enhance IT systems availability, security features and performance while streamlining systems compliance efforts. Configuration Manager sets a configuration baseline for a collection of devices, defined by location, role or use. These baselines can be comprised of OS level, patch level, application presence/version or business rules. Once established, these baselines can then be enforced by policy at regular intervals and used to protect the infrastructure. You can identify required, approved and prohibited configurations for clients, servers and applications.. Baseline configuration knowledge in Configuration Manager 2007 can come from several sources. Administrators can build their own configuration baselines or they can import Configuration Packs from Microsoft or third party software vendors. Configuration Packs are best practices that Microsoft and other software vendors create to identify common configuration errors for applications and operating systems that compromise system availability. Configuration Packs also help IT departments identify security vulnerabilities, as defined by Microsoft and other software vendors, across their enterprise. Use improved control of IT systems to help ensure they comply with a defined desired state, enhancing availability, security features and performance. System Center Configuration Manager System Center Configuration Manager enables secure and scalable operating and application deployment, desired configuration management, system quarantine, and asset management of servers, desktops, and mobile devices. New capabilities ensure that systems are checked and updated before joining the network, operating system and application deployment is greatly simplified for both new and existing systems, and configuration changes and system updates are more effectively managed regardless of location or device type, all of which enable IT managers to take control of their environment like never before. The current plan of record is to provide the following key capabilities: • Operating system deployment (OSD) is an automated and end-to-end solution for hands-off deployment • Network Access Protection • Software distribution • Software update management (SUM) • Desired configuration management • Device management • Software inventory and metering • Hardware inventory • Remote control • Wake On LAN • Windows Vista and Microsoft Office 12 upgrade assessment • Vulnerability assessment • Software Development Kit (SDK) provides extensibility • Scalable yet flexible • Internationalization • Easy to use infrastructure

Monitor Across Server Platforms
Operating Systems Hardware Virtualization Hardware ESX The System Center end to end monitoring solution provides comprehensive platform management support for not only Microsoft servers (WS2003 and WS2008) but also will have support for HP-UX, Sun Solaris, Red Hat, Enterprise Linux, SUSE Linux Enterprise Server and AIX as well. The solution also supports the monitoring of Microsoft and non-Microsoft virtualization technologies. The solutions cross platform monitoring capabilities allow data center managers to monitor mixed Windows, UNIX, and Linux environments from a single, unified console, thus improving control and management. For example, using the Health Explorer romf the Operations Console, data center managers can monitor the availability and health of UNIX systems within the organization. Information from the Health Explorer helps data center managers quickly identify the source of cross-platform system problems and take proactive steps to correct the situation. The end-to-end solution also monitors Windows Server 2008 Hyper-V, Microsoft Virtual Server 2005 R2 or VMware ESX Server platforms to help data center managers ensure that virtual environments are operating at optimal levels. If a virtualized system fails or performance degrades, the solution dynamically responds with a proposed corrective action (such as creating a new virtual system) or an automatic response to help ensure availability and responsiveness. In this way, data center managers can use a familiar set of tools to seamlessly manage both physical and virtual environments. One of these tools is Physical Resource Optimization (PRO), a feature of Virtual Machine Manager (VMM) that uses deep knowledge of the IT environment to dynamically generate “PRO tips” that help data center managers optimize the use of physical and virtual resources. Data center administrators can utilize PRO to ensure that the virtual infrastructure operates in the most efficient manner across both Microsoft Hyper-V and VMware hosts. For example, Virtual Machine Manager 2008 Intelligent Placement can analyze physical server resources to make a comprehensive recommendation in choosing a virtual machine host to deploy a new virtualized workload. PRO offers great flexibility for configuring how actions are performed based on the alert level. PRO Tip actions can be automatically implemented for critical alerts or configured for manual implementation by a data center administrator for less severe conditions. For example, if a physical host is exceeding its established utilization threshold, a PRO Tip can be generated to alert the data center manager, who can then implement the Tip automatically or take manual steps to correct the utilization problem. PRO is an open and extensible platform, allowing third-party developers and vendors to create their own PRO packs containing custom rules and actions to be used from their own applications, solutions and products. Support for HP, Dell, IBM and key hardware vendors Native Cross Platform support for HP-UX, Sun Solaris, Red Hat Enterprise Linux, SUSE Linux Enterprise Server and AIX Support for Windows Hyper-V and VMWare ESX and VI3 Platform monitoring integrated into virtualization management through Physical Resource Optimization (PRO)

Reduce Problem Resolution Time Through Built In Application Specific Knowledge And Models
Configuration Health IT & Security Policy Regulatory Compliance Capacity Management Packs Configuration Packs System Center data center operations differ from traditional management tools because they include management and configuration packs with prescriptive knowledge develop by application, hardware, and OS teams and verified in production deployments to improve monitoring, troubleshooting and problem resolution. Microsoft ships packs that have knowledge and best practice information for over 50 Microsoft servers and applications. Each pack packages together the knowledge and behavior required to manage a particular component, such as an operating system, a database management system, a server machine, or something else. Since creating a pack requires specialized knowledge about managing the component this MP targets, each one is typically created by the organization that knows the most about that component. Microsoft has created packs for the servers, operating systems, and applications that are found in the data center. Our partners have developed pack for the non-Microsoft applications about which they have specialized knowledge. Hewlett-Packard provides an packs for its ProLiant server machines, for example, while Dell offers packs for its servers. Providing this generalized approach to defining management knowledge and behavior requires a common technology to create these definitions. All packs are model based, providing a standard format for their creators to use. These models have been embraced by Microsoft, BEA, BMC, CA, Cisco, Dell, HP, IBM, and Sun, SML will provide a vendor-neutral foundation for describing managed systems. The value of a model-based approach to this problem is clear, and it’s a fundamental aspect of the end to end monitoring solution.

Application and Service Level Monitoring
PRB-BDM Powerpoint template 4/19/ :58 AM Application and Service Level Monitoring Challenges Addressed Ensure IT services, applications and servers run smoothly Meet service levels to ensure optimal uptime and responsiveness Application and Service Level Monitoring Monitor applications end to end to support end user based service level agreements Dashboards and reports allow faster problem resolution, delivering improved availability and performance So let’s provide a high level example of Application and Service Level monitoring. Carnival cruise lines: Carnival Cruise Lines wanted to boost the availability of a Microsoft Exchange Server deployment crucial to ship-to-shore communications, as well as boost availability on its increasingly important e-commerce Web site. It’s doing that thanks to Microsoft System Center Operations Manager That means smoother operations at sea, better customer service, higher revenues—and increased efficiency on the part of the IT staff. Application and Service Level Monitoring In addition to platform monitoring, data center managers require proactive monitoring and insight into the performance of line-of-business applications and IT processes to meet and track established service-level goals and ensure business operations are available. To meet this requirement, the end-to-end solution monitors applications and web services, providing knowledge on issues and recommended actions so data center managers can quickly identify, investigate, and resolve incidents and anomalies. The solution brings monitored components together in a service view through which data center managers gain visibility into the entire line of business or IT service. The solution performs synthetic transactions, looking at application services from an end-user perspective, to proactively identify potential problems and performance issues. Early detection helps managers address bottlenecks before they become critical failures. A service-level dashboard provides application and service information and status. The dashboard collates performance metrics to measure end-to-end performance. It also continually tracks service-level targets and overall service-level health. Data center managers can use the end-to-end monitoring solution to take advantage of guidance and best-practice services to monitor the data center systems, applications, and IT processes. With this solution, data center managers can get systems up and running quickly to meet service-level goals and improve IT productivity. Demands for increased service levels and availability are driving the need for an end-to-end monitoring solution in the data center. Microsoft’s end-to-end monitoring solution helps ensure IT services, applications, and servers run smoothly with optimal uptime and responsiveness. Here is how they did it: Carnival’s 22 ships make it the largest and most popular cruise line in the world, according to the company. Carnival expects to welcome 3.6 million guests to those ships this year. And while they’re enjoying their cruise vacations, Carnival staff will work to make sure that operations run smoothly. Part of that effort means constant communication between the ships and Carnival’s Miami, Florida headquarters. “We turned to Operations Manager 2007 for service-level monitoring to understand how our services are performing—and where the bottlenecks are. For example, our Exchange Server environment is highly distributed, with bridgehead servers, spam appliances, mail stores, and edge devices. When there are problems, Operations Manager 2007 will help us to pinpoint them immediately. We expect fewer problems and faster time to resolve the problems that do arise.” Service-level monitoring of the e-commerce Web site and line-of-business applications show the comprehensive status of the services being provided, rather than just the status of individual servers. As a result Carnival gains a truer picture of service status, enabling it to make adjustments or to address problems more quickly. Service-level monitoring of the e-commerce site, for example, enables Carnival IT staff to understand how consumers are experiencing the site, so the staff can take corrective action as appropriate to ensure that consumers have a great Web experience and can purchase reservations without problems. As a result of service-level monitoring, Orange expects Exchange Server availability to climb from 90-to-95 percent to 99 percent and availability on the e-commerce Web site to achieve nearly 24-hours-a-day, 7-days-a-week uptime. “Those increases make huge differences to us,” says Orange. “It reduces costs for the Exchange Server team and for the help desk that has to respond to our users, and ensures smoother operations on our ships. On the e-commerce side, the greater availability enabled by Operations Manager 2007 service-level monitoring will translate directly into enhanced service to users and increased revenues.” “On the e-commerce side, the greater availability enabled by Operations Manager 2007 service-level monitoring will translate directly into enhanced service to users and increased revenues.” - Rodney Orange, Supervisor, Wintel Server Engineering Team, Carnival

Monitor Data Center Health & Performance
PRB-BDM Powerpoint template 4/19/ :58 AM Monitor Data Center Health & Performance Proactive IT service health monitoring Synthetic transactions for end user monitoring SLA monitoring dashboards and reports Predefined service templates and services designer ERP Application Databases Order DB Servers Web Servers App1 OTW-IIS-01 OTW-IIS-02 System Center’s end to end monitoring solution provides application and service level monitoring capabilities. The solution integrates synthetic transaction monitoring of the end user perspective and proactive monitoring of infrastructure components to manage and improve the end to end delivery of IT services. The solution includes service oriented views and dashboards tailored for the data center to allow both the data center team and IT management to get the information they need to quickly identify and resolve issues that impact service levels. The solution provides service templates that facilitate the definition of IT service monitoring with wizard driven configuration of monitoring policy and selection of infrastructure components based on discovered relationships and component types. Templates are included for common services such as messaging and custom asp.NET applications and are easily customized. In addition the solution provides inline wizards and powerful new authoring and editing tools for composing and creating management packs and service templates for custom line of business applications. A new capability of the end to end monitoring solution is a service level dashboard. The end-to-end monitoring solution brings components together in a service view through which data center managers can see across line-of-business application and services. With the Service Level Dashboard for System Center, data center administrators can monitor the performance and availability of their Line-of-Business (LOB) applications in near real-time. Additionally, the System Center data center end-to-end monitoring solution can be augmented to include Microsoft Service offerings. These offerings can help managers take advantage of best-practice skills and knowledge for optimizing their data center infrastructures. Developed by Microsoft Services, service monitoring for System Center Operations Manager provides a management solution for proactive monitoring and capacity management of systems, applications, and services that helps data center managers meet and exceed service-level goals, improve IT productivity, and implement best practices. The solution helps organizations increase efficiency and gain greater control of the data center environment.

Service Level Dashboard
PRB-BDM Powerpoint template 4/19/ :58 AM Service Level Dashboard Assess overall level of SLA compliance of business-critical applications Identify applications with performance or availability problems before they impact the business Provide executive ready summaries of SLA compliance information Proactively test user scenarios to identify performance bottlenecks before they impact the business Gain visibility into end-users’ LOB application experience Let’s talk about the Service Level monitoring dashboard: IT departments need ever more sophisticated tools to monitor the performance of applications that make the organization run. These tools need to go beyond traditional server-based monitoring where server health equals service health. The Service Level Dashboard addresses IT Service Managers’ need to measure and report SLA compliance for line-of-business (LOB) applications. The dashboard measures LOB performance from end to end by collating performance metrics from both the server side and select client locations. The dashboard is easy to read and provides performance status for the service through which the service manager can perform a data drill down to evaluate each application over the defined reporting period, and determine whether the application was in or out of compliance during that period (and for how long). The dashboard then lists the application as compliant or non-compliant, based on defined service level targets. The Service Level Dashboard for Operations Manager 2007 is a new Solution Accelerator that addresses IT Service Managers’ need for near real time, end-to-end reporting of the performance and availability of their line-of-business (LOB) applications. The accelerator provides a unique view of a business application from the user’s point of view by simulating user interactions with the business application and reporting on the experience. A small number of agents are deployed in the enterprise network to provide an accurate sampling of all the different conditions under which the business application operates. The data is then collected and interpreted. Results are displayed in a single Web-based user interface, providing both top-level and drilldown views. The top level view reports the Service Level Agreement (SLA) status (compliant or non-compliant) of every application being monitored. The detailed views reveal component-level information that can help administrators investigate the possible causes of noncompliance reported at the top level.

4/19/ :58 AM Microsoft Services Microsoft Services offers fixed-scope consulting services which incorporate guidance and best practices to quickly and efficiently deploy the System Center end to end monitoring solution Microsoft Services has expertise in planning, deploying, and optimizing the System Center end to end solution through an understanding of the solution, ITIL, and the Microsoft Operations Framework The offering includes the following: Implementation of the solution Architecture and design guidance Service maps showing the components and relationships of IT services Incident matrices, escalation paths, and an incident response process Business scorecard to improve service-level measurement Operational guidance Increasingly, information-technology (IT) departments are expected to deliver next-generation services whenever and wherever they are needed. As a result, IT services are becoming more complex and distributed, with multiple components and dependencies scattered throughout the IT infrastructure. This creates more challenges for IT departments as they try to maintain the availability of services and respond to incidents while simultaneously trying to control costs. Microsoft Services offers a fixed-scope consulting engagement for large organizations. It provides a management solution for proactive monitoring and capacity management of systems, applications, and services that can help: Meet and exceed service-level goals Improve IT productivity Implement best practices Developed by Microsoft® Services, this Offering incorporates guidance and best practices from the System Center product development team, the Microsoft IT department, and real-world engagements with enterprise organizations. For more information about consulting and support offerings from Microsoft, contact your Microsoft Services representative or visit

Interoperable and Extensible
WS-MAN Support for Standards OpenPegasus Extended by Partners As IT environments grow more diverse and complex across desktops, datacenters, physical and virtual deployments, and heterogeneous infrastructures spanning Windows and non-Windows environments, Microsoft has worked closely with customers to deliver a comprehensive enterprise strategy for an integrated management solution. The announcements today build on the strong, existing System Center presence in the datacenter with key additions in the areas of cross-platform, expanded interoperability and multi-vendor virtualization management solutions, which are further extended by the contributions of a strong and growing partner ecosystem. Extending Cross-Platform Management for the Datacenter System Center Operations Manager 2007 Cross Platform Extensions, which build on the existing Operations Manager 2007 technology and capabilities and are designed to help customers extend the value of their Microsoft System Center investments. Providing customers with a comprehensive management solution, this new end-to-end IT systems monitoring capability incorporates industry standards and proven open source technologies, including Web Services for Management (WS-Management) and OpenPegasus, extending the capabilities across both physical and virtualized Windows and non-Windows operating systems and applications. Microsoft will deliver as part of the end to end monitoring solution the core foundational cross-platform support out of the box for HP-UX, Sun Solaris, IBM AIX, Red Hat Enterprise Linux, and SUSE Linux Enterprise Server operating systems so that partners can focus on adding their deep domain expertise in the form of management packs. Companies such as Novell Inc., Quest Software Inc. and Xandros Inc. have demonstrated their support by working to deliver monitoring abilities for applications made by organizations such as The Apache Software Foundation, MySQL AB and Oracle. Further demonstrating support for its commitment to OpenPegasus, Microsoft is joining the OpenPegasus Steering Committee and contribute code back to the open source community under the Microsoft Public License (MS-PL), an Open Systems Interconnect (OSI)-approved license. “The System Center Operations Manager 2007 Cross Platform Extensions have already delivered exciting results for Xandros,” said Xandros CEO Andreas Typaldos. “They enabled us to cut our expected development time in half as we created our management packs for Apache and MySQL running on Linux and Solaris, resulting in quicker time to market and delivery of betas to our customers today. This new foundation from Microsoft enabled us to focus on the development of high-level management functions for applications, with the knowledge that the Cross Platform Extensions were providing the necessary underlying interfaces to System Center Operations Manager, enabling heterogeneous management from a single location across customer environments.” Microsoft also delivers System Center Operations Manager 2007 Connectors, based on the same extensible open source technology and industry standards as the Cross Platform Extensions, which provide an integrated administrative experience and the ability to interoperate and exchange System Center monitoring data with third-party management offerings such as HP OpenView and IBM Tivoli Enterprise Console. Integration via New Connectors HP Openview 15

End to End Monitoring Solution Summary
PRB-BDM Powerpoint template 4/19/ :58 AM End to End Monitoring Solution Summary End-to-end visibility of health, performance and configuration Proactive monitoring across platforms and virtual environments Monitor business critical applications and maintain compliance with service level agreements Leverage and extend existing investments Meet performance and availability SLA requirements Take action based on application specific knowledge before users are impacted Monitor complete application or service to ensure all aspects of user experience are optimized The System Center data center end to end monitoring solution gives you end-to-end visibility into your Data Center through an open and extensible platform. Implementing the end to end monitoring solution in your data center ensures IT services, applications and servers run smoothly and are meeting service levels to ensure optimal uptime and responsiveness. Proactive platform monitoring of availability, performance, and configuration to identify potential problems The solution provides availability, performance, and configuration monitoring of systems to proactively address IT issues before it becomes a problem. The System Center solution allows data center managers to centrally monitor their mixed heterogeneous environments for data center servers’ availability, performance, and configuration issues. With this solution, the “gold standard” or “perfect state” configuration baseline is monitored on a deployed and configured server in the data center. All configuration changes (intentional and unintentional) are reported as part of a drift notification that alerts data center managers to potential configuration errors. Along with configuration monitoring, data center managers can use this solution to centrally monitor Microsoft, Unix, and Linux platforms from one centralized console to ensure each platform remains available and performs as expected. The solution monitors data center servers for potential performance, availability, or security issues. The solution helps data center managers prevent unplanned outages, avoid performance degradation, and accelerate problem diagnosis on both Microsoft and non-Microsoft systems. In addition to monitoring across operating systems, the end-to-end solution also monitors across Microsoft and VMware virtualization platforms to ensure that the data center’s virtual server infrastructure is operating at optimum levels. The solution dynamically responds to poor performance or failures of virtualized systems with a proposed corrective action—such as creating a new virtual system—or an automatic response to help ensure maximum availability and responsiveness. These platform-monitoring capabilities come together in a diagram view that is continually updated with near real-time monitoring information. Data center managers can use this view to easily visualize the status and location of their data center assets. Application and service-level monitoring for proactive operational management. The solution provides applications and service level monitoring in the data center. In addition to platform monitoring, data center managers require proactive monitoring and insight into the performance of line-of-business applications and IT processes to meet and track established service-level goals and ensure business operations are available. To meet this requirement, the end-to-end solution monitors applications and Web services, providing knowledge on issues and recommended actions so data center managers can quickly identify, investigate, and resolve incidents and anomalies. The solution brings monitored components together in a service view through which data center managers gain visibility into the entire line of business or IT service. The solution performs synthetic transactions, looking at application services from an end-user perspective, to proactively identify potential problems and performance issues. Early detection helps managers address bottlenecks before they become critical failures. A service-level dashboard provides application and service information and status. The dashboard collates performance metrics to measure end-to-end performance. It also continually tracks service-level targets and overall service-level health. Data center managers can use the end-to-end monitoring solution to take advantage of guidance and best-practice services to monitor the data center systems, applications, and IT processes. With this solution, data center managers can get systems up and running quickly to meet service-level goals and improve IT productivity. Demands for increased service levels and availability are driving the need for an end-to-end monitoring solution in the data center. Microsoft’s end-to-end monitoring solution helps ensure IT services, applications, and servers run smoothly with optimal uptime and responsiveness. This System Center data center end to end monitoring solution leverages an open and extensible platform to help ensure that IT services, applications, and servers run smoothly and are meeting service levels to ensure optimal uptime and responsiveness. End-to-end monitoring delivers a seamless, cross-platform monitoring solution with support for many platforms found in the data center (Windows, Linux, and UNIX) and support for open standards related to systems management and monitoring. The end-to-end monitoring solution also can interoperate with third-party management systems through open standards and connectors.

Data Center Management Solution Benefits
PRB-BDM Powerpoint template 4/19/ :58 AM Data Center Management Solution Benefits Integrated Management Unified user interface Manage physical and virtual Manage Microsoft and non-Microsoft Optimized Resources Improve efficiency and reduce costs Quicker time to value Available and Responsive Increased uptime through knowledge Extend and interoperate to non-Microsoft technologies This slide details some of the differentiators of the System Center data center management solutions Integrated Management: Microsoft System Center data center management solutions provide a single integrated and extensible solution for managing your physical and virtual resources so you can be more productive and efficient. Integrated data center mgmt solutions that spans all aspects of the data center from the physical to the virtual; from Windows to Unix; emphasize the integrated suite of solutions for the physical and virtual as a point of differentiation; our products are built to work together, but also extensible through standards, interoperability, and open APIs. Example customer pain points this addresses: multiple complex management tools across the enterprise; complexity; lack of integration; closed proprietary platforms PROOF POINTS: + Banverket (Swedish Railroad): System Center and its many partner solutions give us a single view across the Microsoft and non-Microsoft software we use to run our business. + Clear Channel: Our experience with System Center solutions has demonstrated that Microsoft not only recognizes our need to manage our Windows datacenter infrastructure, but also non-Windows and virtual servers from other vendors. Being able to do so through a single administrative console will provide improvements in productivity and reductions in our cost of IT operations Optimized Resources: Microsoft System Center data center management solutions optimize IT resources and improve efficiency allowing you to meet the data and computing needs in your data center while reducing costs and power consumption. System Center data center mgmt solutions enabling server consolidation, a “green” DC, increased efficiency. This is one of the primary drivers in the data center. Stress that our data center mgmt solutions allow server consolidation and power savings through centralization and virtualization management. Example customer pain points this addresses: lack of resources (real estate, servers, skills, budget); increasing application needs; power management; server and storage consolidation; under utilized systems; challenges with application and system configuration management + Continental: with System Center solution shifted to provisioning servers in two hours instead of four weeks, enhanced the IT department’s ability to adhere to build standards, and saved more than U.S.$2 million. + Mega Pharma: The solution has helped Mega Pharma to cut the time for major software deployments by 73 percent + Freightliner: The company expects to cut software licensing costs, improve planning for major deployments, and roll out applications to users in just 15 minutes + Stewart: Stewart reduced the amount of time needed to generate security reports from days to minutes, increased the scalability of servers by consolidating management groups from 7 to 1, and trimmed infrastructure management time by 20 hours per week. Available and Responsive: Microsoft System Center data center management solutions ensure IT services, applications and servers run smoothly and are meeting service levels to ensure optimal uptime and responsiveness through the solution’s deep knowledge and continuous protection. System Center data center mgmt solutions allow data center managers: to meet Service levels with embedded knowledge, automation, and automated backup and recovery for highly availability. This pillar is a point of differentiation – emphasize how Microsoft keeps the mission critical Microsoft apps and systems in the data center up and running through our knowledge, automation, policy enforcement and recovery capabilities through virtualization and automated backup. Example customer pain points this addresses: risk of unplanned outages; application complexity; multiple and higher service levels; increased risk from centralization (need for disaster recovery). + Virgin Megastores: cut helpdesk tickets by 20% and helpdesk costs by 35% + AutoNation: since moving to the new solution, AutoNation has seen a 12-times reduction in backup times and a six-hour timesaving each week for IT staff. Users are more productive because of the ready availability of disk-based backups, and backup maintenance costs have dropped by 30 percent. + Revera: Report-writing resources have been deployed to higher-value activities, which multiplied efficiencies and streamlined data center costs by 30 percent. + Covidien (formerly Tyco Healthcare): with System Center it’s able to institute service-level agreements, redeploy resources more effectively, and save 45 percent over the cost of its previous solution.

Managing the Server Lifecycle
Backup Hardware Provisioning Disaster Recovery Virtual Workload Provisioning Server Management Suite Enterprise OS / Software Deploy, Patching and State Mgmt Key Messages: Now have complete IT lifecycle management Integrated solution for both physical and virtual environments – e.g workflow of monitoring application with virtual and physical servers , see issue and fix issue, all within same environment Complete lifecycle of IT Systems including desktops, servers and devices in any location All these capabilities in one solution, from Microsoft Detail: While System Center products such as Configuration Manager and Operations Manager have been deployed successfully by customers we are now able to offer capabilities to support the complete IT service management lifecycle. Lets look at how we can now support you through out that lifecycle. Hardware provisioning: As customers look to roll out new line of business applications or look to update their data center with new versions of Windows Server 2008, SQL Server 2008 or Exchange 2007, able to take advantage of Configuration Managers ability to provision server straight from the bare metal server. Configuration Manager also delivers standardized configurations for servers, similar to the Management Packs available for Operations Manger – making the process much quicker and more reliable Workload provisioning: Ability to provision goes beyond physical servers. Virtual Machine Manager allows you to do intelligent virtual server and workload provisioning enabling you to make best use of the hardware and network resources in your data center. Also allow you to do conversion of servers to a virtual state. This includes not only physical to virtual conversion but also conversion of virtual to virtual. This in an interface that will be familiar to Operations Manager users, making it easier and quicker to take advantage Patching and deployment: Lots of manual patching still happens. With Configuration Manager patching a deployment of server is completely automated. Includes management of drivers and enforcement of server maintenance windows to support your efforts to meet your datacenter compliance requirements Monitoring of physical and virtual servers: Once the servers have been deployed the next step is to monitor their performance and health – which of course extends to servers deployed on both physical and virtual environments. Operations Manager delivers that monitoring capability for the data center and can even automate the discovery of the servers once they have been deployed. Configuration Manager also has a major role to play here in monitoring how servers drift from desired configurations, and flagging that to you – this can help improve compliance, security, performance, all of which can be impacted by server configuration drift. Disaster Recovery: With Operations Manager monitoring your servers and thus flagging to you where any issues are arising, the next action could well to implement your disaster recovery plan for your key datacenter information - SQL Server database, Exchange messages, or SharePoint information. These are all sources that Data Protection Manager can provide disaster recovery capabilities for (in addition to existing capability for file and print servers) Backup: Data protection also delivers the backup capabilities that secures your datacenter content, all through one environment. This even includes virtual server based data and the virtual machines themselves. All of this combines to deliver support for the complete IT lifecycle and its all delivered from one integrated solution. In fact all of these capabilities are available in one package from Microsoft, meaning you can get this complete lifecycle capability from one vendor. Truly integrated server management from Microsoft Performance and Health Monitoring 18

Conclusion System Center meets the server monitoring challenge
Reduce risk by proactively identifying issues across platforms and environment Optimize applications to meet service level agreements Reduce costs utilizing a single view of complete data center environment System Center has the solutions to meet the challenges of the changing data center In an easy to acquire, high value Suite for server management Enterprise IT organizations are looking for new strategies for monitoring their data centers to meet changing business demands. Data center managers must adapt to technology changes, meet increased service levels for uptime and responsiveness of systems and applications -all while reducing costs and improving efficiencies. Data center managers are looking to proactively identifying both monitoring and configuration issues across platforms and environment and meet service level agreements. In enterprise organizations with heterogeneous platforms, data center managers also need to address interconnected, cross-platform applications and systems. Data center managers need solutions that help them support business processes and manage the IT lifecycle across the infrastructure. The System Center solutions help data center managers optimize resources, monitor IT assets and potential problems, and meet service levels. The Microsoft System Center Server Management Suite Enterprise is a cost-effective way for enterprise IT organizations to acquire the core components of the System Center data center management solutions. These solutions help data center managers reduce costs, optimize resources, keep critical business processes up and running, and prepare the data center for future demands.

Providing a Complete Solution
System Center Server Management Suite Enterprise Solution Accelerators Software Partners Microsoft Consulting Services This appendix slide shows the components of the System Center data center solutions. On the next slides, we group the individual components into each of the four System Center solutions. Microsoft Applications and Technologies

Providing a Complete Solution
System Center Server Management Suite Enterprise Microsoft Consulting Services Solution Accelerators Software Partners Microsoft Deployment and Microsoft Assessment and Planning Solution Quest, Novell, Xandros, Nworks Offline Virtual Machine Servicing Tool Avicode, AmberPoint Configuration Management Optimization The Security Compliance Management toolkit Secure Vantage, ECC Server Consolidation Using Virtualization This appendix slide shows the individual components into each of the four System Center solutions. On the next slides we highlight which technologies fall in which data center management solutions. Service Level Dashboard for Operations Manager Dell, HP, IBM, EMC Service Management Optimization Example Microsoft Applications and Technologies Windows Server 2008 SQL Server, Exchange, SharePoint Identity and Access Forefront

Configuration Management Solution
System Center Server Management Suite Enterprise Microsoft Consulting Services Solution Accelerators Software Partners Microsoft Deployment and Microsoft Assessment and Planning Solution Quest, Novell, Xandros, Nworks Offline Virtual Machine Servicing Tool Avicode, AmberPoint Configuration Management Optimization The Security Compliance Management toolkit Secure Vantage, ECC Server Consolidation Using Virtualization Note this is a representation of the current state of the solution. We continue to invest in new products, solution accelerator, and partner solutions that will augment the existing solution. Service Level Dashboard for Operations Manager Dell, HP, IBM, EMC Service Management Optimization Example Microsoft Applications and Technologies Windows Server 2008 SQL Server, Exchange, SharePoint Identity and Access Forefront

End to End Monitoring Solution

Server Compliance Solution

Data Protection and Recovery

Data Center End to End Monitoring With System Center

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