1. BMC Software confidential. BMC Performance Manager Will Brown

2. BSM Architecture Diagram Filter Normalize Correlate > Root Cause Business impact and importance Physical Logical Dependencies Prioritize Automate Notify Escalate

3. A Route to Value for Business Service Management

4. What is Driving Change? › Resource Constraints › Regulatory Implications › Slow Growing IT budgets (2-4%) › Industry Technological Advances › Reducing Complexity *Ray Paquet, Gartner, March 2005 “70% of IT budgets are spent on maintenance and operations, only 30% on value-add activities” * Operational Efficiency

5. Value BMC Approach The Next Step in Management Evolution Capabilities PATROL EXPRESS PATROL CLASSIC A single, integrated solution that brings together the robustness of PATROL classic with the ease of use and implementation of PATROL Express. Enterprise Event Integration Service Level Management Advanced Troubleshooting Up/Down Detection Intelligent Automation Performance Monitoring Administration & Configuration

6. BMC Performance Manager Components BMC Portal Single interface with PATROL Express ease of use SIM Portal –select to install, seamless integration with BMC Portal, view business elements BMC Performance Manager Portal – PE and PATROL data, Configure PE Elements and leverage namespace of Console Server Other Portals… BMC Performance Manager Centralized and simplified configuration, reporting and distribution RSM –configuration, administration, data collection, Dynamic provisioning of LLP – provisioning happens under the covers, user get to schedule provisioning Common data repository for reporting and analysis – centrally stores managed information and BMC Performance Manager configuration information Managed Systems Flexible data collection Agentless - using standard communication protocols: PerfMon, WMI, rstatd, Secure Shell (SSH), SNMP, HTTP/HTTPS, SQL*NET, Ping, DNS Lightweight Local Presence – minimum presence needed to gather data in specific cases Configuration Reporting Managed Node AGENTLESS Managed Node AGENTLESS Web Browser BMC Portal Server Managed Systems BMC Performance Manager Portal SIM Portal Other Portals … Deployment Managed Node LIGHTWEIGHT LOCAL PRESENCE Managed Node LIGHTWEIGHT LOCAL PRESENCE Managed Node PATROL Agent (via Console Server) Managed Node PATROL Agent (via Console Server) Collection

7. Q2 2005Q3 2005Q1 2005Q4 2005 Q1 2006Q2 2006 High-Level Roadmap SDK Continued delivery/support of PATROL Visualization Release Users can view PATROL 7, PATROL Express, SIM - information in the BMC Portal. (4/05) Visualization Release Users can view PATROL 7, PATROL Express, SIM - information in the BMC Portal. (4/05) License Consolidation Single functional license across all BMC Performance Manager products (7/05) License Consolidation Single functional license across all BMC Performance Manager products (7/05) Data Integration Release Leverages existing investment in PATROL by centralizing data, reporting, and threshold management (12/05) Data Integration Release Leverages existing investment in PATROL by centralizing data, reporting, and threshold management (12/05) Native BMC Performance Manager Solutions Dynamic deployment based on user needs; no more dependencies on PATROL (12/05 ->) Native BMC Performance Manager Solutions Dynamic deployment based on user needs; no more dependencies on PATROL (12/05 ->) Native Solutions One View One License One Architecture Allow users to build native applications (8/05)

8. BMC Performance Manager Upgrade Plan Three Transitional Phases › Visualization  Customers can view their PATROL 7 and SIM data in the BMC Portal console along side their PATROL Express data › Data Integration  Data collected via PATROL 3/7 is stored in the same common repository; PATROL Express reports and event management are seen as one regardless of where the data is collected › Final Transition  BMC Performance Manager Applications are deployed to fully exploit the features of BMC Performance Manager infrastructure  Remote / agent-less monitoring where possible

9. Custom KM BMC Performance Manager SDK (Customer, Partner Access) Migration – Protecting Current Investment PATROL Central Operator (Win,Web) BMC Portal PATROL for Windows, Unix, Linux BMC Performance Manager for Servers PATROL for Oracle, DB2, Sybase, SQL Server BMC Performance Manager for Databases PATROL for SAP, Siebel, Oracle Apps, J2EE… BMC Performance Manager for SAP, Siebel… KM and Threshold BMC Performance Configuration Manager AUTOMATIC

10. BMC Performance Manager Customer Impact - Visualization › Associate existing PATROL 7 console with BMC Performance Manager › Use existing PATROL 3/7 tools to configure and deploy PATROL Knowledge Modules and Agents › Existing PATROL 3/7 for threshold management, event integration, and reporting › No need to uninstall or re-configure PATROL Agents or Knowledge Modules › The “visualization” release does not integrate with PATROL 3 The “Visualization” Release 04/05

11. BMC Performance Manager Architecture - Visualization Tier 1 - Portal Tier 2 – RSM (s) Tier 3 Managed Node Web Browser Common Repository Remote Service Monitoring Managed node PATROL Agents Visual integration SIM Portal PATROL Portal Other Portals BMC Portal PATROL Central Architecture

12. BMC Performance Manager Customer Impact - Data Integration  Centralized threshold management and reporting for both PATROL KM data and PATROL Express data  No need to uninstall or re-configure PATROL Agents or KM’s  Leverage “migration” wizard to associate PATROL Agents and KMs to BMC Performance Manager (RSM)  Migration of threshold configuration / event integration is optional.  Customer can leverage PATROL Express ad-hoc reporting  Use existing PATROL 3/7 tools to configure PATROL KM’s and Agents The “Data integration” Release 12/05

13. BMC Performance Manager Architecture Tier 1 - Portal Tier 2 – RSM (s) Tier 3 Managed Node Web Browser Remote Service Monitoring Managed node PATROL Agents SIM Portal PATROL Portal Other Portals BMC Portal PATROL Visual integration Long term sum. data Med. term sum. data Near real-time raw data BMC Reporting Client Data integration Reporting Server Reporting Datastore Reporting Server Reporting Datastore PSL Sec BSMBPM Agent RSMP7

14. BMC Performance Manager Customer Impact - Final Transition  PATROL Classic is still supported but not required  Managed nodes leveraging the “Data Integration” release still supported but not required  Knowledge Module and applicable managed node configuration are migrated from PATROL 3/7 to BMC Performance Manager  Migration of event integration from PATROL (PET / Common Connect) to BMC Performance Manager (iiWS) is required  Migration of PATROL Reporting environment for managed nodes managed by new BMC Performance Manager applications is required Final Transition to BMC Performance Manager 2006

15. BMC Performance Manager Architecture Tier 1 - Portal Tier 2 – RSM (s) Tier 3 Managed Node Web Browser Remote Service Monitoring Managed node PATROL Agents SIM Portal PATROL Portal Other Portals BMC Portal PATROL Visual integration Long term sum. data Med. term sum. data Near real-time raw data BMC Reporting Client Data integration Reporting Server Reporting Datastore Reporting Server Reporting Datastore Provisioning LLP Provisioning PSL Sec BSMBPM Agent RSMP7

16. BMC Performance Manager What Does it Mean to You? PROVIDES FLEXIBILITY - Easy to use and implement - Automate Service Delivery Process - Scale quickly to meet dynamic business management needs INNOVATIVE APPROACH - Industry standard protocols - On-Demand deployment - Central view, configuration, administration, reporting CREATES BUSINESS ADVANTAGE - Lower cost of ownership (reduced administration and maintenance) - Increased value PROTECTS INVESTMENT - Building blocks for BSM: more commonality & better integration - Take advantage of current PATROL and technology investment BMC Performance Manager is an innovative “End to End Systems Management Solution” that improves business performance and reduces cost by enabling IT to shift focus from maintenance and operations to performing value added tasks

17. What are the Next Steps? › Continue developing well instrumented infrastructure, this is critical for successful BSM implementation  Implement BMC Portal to visually integrate SIM, PATROL and PATROL Express  Consider expanding to PATROL Express in areas of appropriate business importance  Continue PATROL implementation and expansion to maximize the benefits of current investment  Work with BMC representative to expand to management capabilities using BMC Performance Manager architecture