Avaya Unified Communications for Teleworkers

Agenda Overview Business Value Solution Overview © 2009 Avaya Inc. All rights reserved.

Teleworking is Here Today Teleworking is an arrangement by which enterprise employees enjoy flexibility to work from a home office Who’s Teleworking Full or Part Time? Professionals (marketing, accountants, software development, etc.) Services (technical and professional), account managers, consultants, engineers and other out-of-office professionals Executives & management Business continuity enabled employees Almost 100 million† teleworkers globally 36 million† teleworkers in the US 9.6%†† annual growth rate † Gartner; World at Work Report, Feb. 2007: † † Teleworker Forecast © 2009 Avaya Inc. All rights reserved.

Case Study Company Business Issue Solutions Result The nation’s largest non-profit, full-service organ donation agency and biomedical tissue banking system Business Issue According to LifeNet’s telecommunications manager: “The ability to communicate effectively at the office, on the road or from home offers our people the opportunity for well-needed mental downtime. When you’re in the midst of a potentially critical medical situation, it is very helpful to have the option of handling communications from home or other locations.”   Solutions Unified Communications & VPNremote phones to virtual workers Staff anywhere can access directories, conduct conference calls, and receive voicemail and e‑mail remotely Upgraded its existing Avaya platform Result In the 1st year, LifeNet increased communication reliability and effectiveness: Improved staff utilization. Employees are effective regardless of location Communications efficiency helped increase tissue grafts supplied by 10% Enhanced fielding of donor calls © 2009 Avaya Inc. All rights reserved.

Case Study Company Business Issue Solutions Result Global leader in communication systems, applications, and services Business Issue Flux in employee base resulting from Lucent spinoff Growing real estate costs, and recent business continuity issues Need to reduce number of offices HR needed to continue the war for talent without geographic restriction Employee commitment surveys showed growing need for flexibility Solutions Deployed a complete teleworking solution to enhance remote workers’ communication and collaboration: Softphones (telecommuter mode), VPNremote phones, Extension-to-Cellular, and Avaya one-XTM Mobile Employees leverage Microsoft integration for presence and contacts Result Avaya initiated a plan to save $50M in real estate expenses. Employee base includes teleworkers from all parts of the globe, and the company is better positioned to handle many business continuity scenarios. Over 2,200 employees telework full time 75% of employee base teleworks at least part of the week Teleworkers are as easy to collaborate with as if they’re in the office Zero down time during Hurricane Charley © 2009 Avaya Inc. All rights reserved.

Has Your Company Started Teleworking? What is your current teleworker strategy? Have you given thought to incorporating teleworking into your recruitment strategy? What is your roadmap for disaster recovery and how do teleworkers play into it? Are you planning on expanding or remodeling to gain space? Have you considered utilizing teleworkers to save space? Given the current trend towards going “green”, do you have a plan to limit/reduce your carbon footprint if environmental regulation is passed? © 2009 Avaya Inc. All rights reserved.

Agenda Teleworking Today Business Value Solution Overview © 2009 Avaya Inc. All rights reserved.

Unified Communications Benefits Employer agility Reduced operating costs Real estate, telecom, labor pool Business continuity Employee satisfaction Attracting and retaining top employees Increasing geographical reach Green initiatives, compliance and public relations IT simplicity Streamlined Teleworker management Professional services support © 2009 Avaya Inc. All rights reserved.

Employer Agility Office space can cost $600,000 per 100 worker a year… Cut real estate costs from 25% to 90% Expanded labor pool geographicly Commute time savings, 23,333 hours per year per 100 workers saving $700,000 / year Teleworker Solution vs. home or wireless phone Additional line = $15 month Eliminate costly paper-based phone expensing processes Save $.06 per min. by on cell phone usage © 2009 Avaya Inc. All rights reserved.

Employer Agility (cont’d) Business continuity planning is driving teleworking as a “contingency” solution The same solutions that support teleworking enable employees to work from home or alternate locations in the event of an emergency/disaster Teleworking programs help ensure capabilities are in place ahead of time © 2009 Avaya Inc. All rights reserved.

Employee Satisfaction Survey on worker criteria for selecting employer Higher salary than competitors = 46% Telecommuting / flexible schedule = 33% Everything Else = LOWER Productivity British Telecom found productivity rose 31% by reducing disruptions, stress and commuting… Can save 1 hour / week (by cutting “phone tag” time) Commuting Total commute time saved, 56 minutes/day, 233 hours/year Gas expenditures, $840/ year © 2009 Avaya Inc. All rights reserved.

Green Initiatives Legislation When you drive to work.. Carbon Rate = 0.3 Tons per 1,000 miles 100 Workers = 70,000 miles per year Tons of CO2 = 210 Legislation Section 359 of Transportations Appropriations Act (US) of 2001 directed all federal agencies to support teleworking Commute Trip Reduction Law (Seattle) penalizes companies for not reducing year-over-year average employer commute times Central London Congestion Charge imposes fees on motorists in downtown areas Workplace Parking Tax (proposed) in London encourages use of public transport and telecommuting, by charging employers a tax on each parking space © 2009 Avaya Inc. All rights reserved.

IT Simplicity Manage geographically dispersed teleworkers End user visibility for monitoring and management Maintain corporate security standards Call records Eliminate complex processes, such as home lines, expense reports, external product and services Leverage upfront Teleworker Assessment engagement to help ensure program success Professional services support deploying and managing Teleworker program Provide similar experience and quality to that of office-based workers © 2009 Avaya Inc. All rights reserved.

Agenda Teleworking Today Business Value Solution Overview © 2009 Avaya Inc. All rights reserved.

Telecommuter Use Cases Time Spent Teleworking Comm. Requirements POWER USERS High-volume >3 Days Advnc. Features Desktop Experience Strategic to Company MAINSTREAM Stndrd. Bus. Feat. 1-5 Day(s) CASUAL < 1 Day Data focused

Avaya Unified Communications for Teleworkers Address Virtual Businesses’ Unique Needs Power Users Choice of Endpoints UC Standard Edition Mainstream Users Software Only UC Standard Edition applications deliver flexibility endpoints support VPNremote and partner offers for extended enterprise Teleworker assessment, planning and on-going support services Complement Avaya portfolio with industry-leading DevConnect partner solutions corporate network extension, security gateway, home router, video, data VPN, xSP, QoS Services Assessment Installation & Configuration Remote Diagnostics & Monitoring Support Partnerships © 2009 Avaya Inc. All rights reserved.

Solution Overview Home Office 2 3 5 1 6 one-X® Communicator End Point Choices UC Standard Edition (1 & 2) Physical VPNremote phone (3) Home Office Broadband Router (4) VPN Connection & Tunnel (5 & 6) Created between the VPNremote client on the phone or the PC and the gateway at the corporate office Corporate VPN Gateway (7) Connectivity to Corp. network 2 3 5 1 VPN Connection 6 one-X® Communicator Tunnel Corporate Office Internet 4 Service Capabilities Assessment Installation & Configuration Remote Diagnostics & Monitoring Support ISP 7 QoS Intranet © 2009 Avaya Inc. All rights reserved.

Solution Overview UC Standard Edition Software Avaya one-X® Communicator Place and receive phone calls from laptop. Toll-grade quality via PSTN Transform PCs into intelligent collaboration endpoints, send instant messages and track presence using an intuitive GUI Leverage video communication* Avaya one-X® Mobile Enables mobile device access to Avaya Communication Manager features via an integrated GUI Symbian and Windows Mobile 5 (Global) RIM, Palm, J2ME, iPhone, and WAP (United States) Extension to Cellular (EC500) Delivers one-number access by enabling calls bound for an employee’s business number to ring simultaneously on both their office phone and up to four mobile (or home) phones © 2009 Avaya Inc. All rights reserved.

Solution Overview UC Standard Edition Software (cont.) Avaya one-X® Portal Web-based solution provides users with control of telephony, conferencing, messaging, mobility administration, and access to corporate and personal contact information Application Enablement Services for Microsoft® Office Communications Server Enables Microsoft Office Communications Server to leverage the rich telephony capabilities of Avaya Communication Manager VPNremote Phone VPN application enables employees to plug in a physical Avaya IP phone at home and use the corporate phone network as though they are sitting at a headquarters site. Separate home-based VPN hardware not required. © 2009 Avaya Inc. All rights reserved.

Solution Overview Hardware Components IP endpoints for VPNremote 46xx (4610, 4621, 4625) IP endpoints for extended enterprise ecosystem partners 96xx 46xx 16xx 36xx (on-premises mobility) Additional endpoint hardware power supplies power cords

Solution Overview Comprehensive Services from Avaya and Partners Product/Services P Services Fact The upfront assessment defines the strategy and lays the foundation for on-going solution success Proactive ongoing technical and product support for IT staff from the right expert Product patches, updates and upgrades Remote technical support and diagnostics Solution Maintenance Best practices implementation Multi-vendor integration Quality Assurance Implementation Solution Assessment Technology, demographic and business continuity assessment Ranked change opportunities Roadmap Implementation strategies Performance metrics

CSI Teleworker Assessment Answer to: WHAT PRODUCTIVITY AND COST IMPROVEMENTS CAN I REALIZE? Answer to: WHAT IS MY CURRENT STATE? CURRENT STATE ASSESSMENT Cost analysis Demographic Organizational structure Technology Security Business continuity DESIRED STATE ASSESSMENT Worker profiles and suggested usage Opportunities for change ranked by complexity and impact Business Plan for change SOLUTION DESIGN Technology choices including 3rd party applications and services Detailed implementation / 3rd party integration / migration plan Resource expectations and contribution requirements Answer to: HOW DO I REALIZE THESE IMPROVEMENTS? © 2009 Avaya Inc. All rights reserved.

Solution Overview Ecosystem Partners Industry leading technologies complement teleworker portfolio Strong network of partners offer best-of-breed technology With each enterprise taking a unique approach to its teleworker program, Avaya’s partners help ensure the right technology is always available for your company DevConnect tested

Ecosystem Partners Wireless Access Point at Teleworker’s home office for Avaya IP endpoints Data VPN (client / server) solution Helps ensure extended business operations at branch and remote sites with security, application performance, connectivity and server centralization Enables Avaya SIP endpoints located at remote users’ homes to appear and perform like phones directly on the corporate network Allows users to share Internet access, peripherals, files, digital multimedia and applications among multiple PC’s and other Internet-enabled devices Integrates fax into an existing data network helping businesses realize substantial savings on inter-office toll charges Provides enterprise firewall, personal firewall, data security and VPN to protect business resources for corp. networks, applications, and remote employees © 2009 Avaya Inc. All rights reserved.

Avaya Advantage Complete solution Best cost of ownership Simplifies purchasing and deployment Best cost of ownership Broad application coverage supporting low cost connectivity Toll-grade quality with PC based softphones Deepest integration with Microsoft Web-based portal eliminates software at the desktop Best worker experience VPN “hard phone” delivers desktop experience to the home Single phone number synchronization with desk phone, home and mobile phones © 2009 Avaya Inc. All rights reserved.

Next Steps? © 2009 Avaya Inc. All rights reserved.

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