1. Increase productivity
SMB practice development: Teamwork play
This “SMB Teamwork play” provides partners with a suggested approach to small- and medium-sized business (SMB) customers searching for workforce collaboration solutions. Microsoft Teams provides SMB customers with persistent messaging and chat, secure file sharing, and audio/video-supported meetings. Either as part of a Microsoft 365 deployment, or as an “up-sell” from Microsoft Exchange, Teams facilitates secure information sharing which contributes to employee productivity and satisfaction.
Understand the transformation of Teamwork for SMB customers
Workplace collaboration is changing. To remain competitive, your customers must change how they approach teamwork within their businesses. With Microsoft Teams as the foundation of your teamwork solution, you can help your SMB customers be more productive, reduce costs and work anywhere — all while growing your business.
80%
of SMB employee time is spent collaborating1
75%
of workers will be Millennials by 20252
37%
of the global workforce is mobile1
Make the case for teamwork
With improved collaboration, SMB customers can be more productive, reduce costs, safeguard data, and enable people to work almost anywhere.
Choose a compelling business need to start the conversation
Help your customers overcome workplace effectiveness and resolve collaboration problems holding their businesses back. Below are identifiers you can use to start the conversation:
1. Expanding remote/mobile workforce
2. Exchange Online users seeking cloud-based collaboration capabilities 3. Too many teamwork tools that don’t work together
4. Shift to non-traditional and multi-generational workforce
Identify and address teamwork needs
Customer concern
Increase productivity
Reduce costs
Work anywhere
Listen for common questions
What activities do your employees engage in on a daily basis?
How do employees work together?
How many different solutions do you use to share information?
How much time does your IT staff spend supporting teamwork tools?
How do you cater to different teamwork styles in your company?
Can your employees work on any device including personal devices?
How Microsoft Teams helps
Better coordination between coworkers, suppliers, and customers.
Enable real-time co- authoring and file sharing.
Connect through online meetings to work faster.
Bring together teams and resources, all in one place to spend less time searching for information.
Microsoft Teams is included at no additional cost in most Office 365 subscriptions.
Eliminate license expenses for third-party applications.
Reduce IT overhead costs
SMBs embracing remote work save $20K a year for full-time remote employees.*
Online meetings reduce travel costs.
Enable employees to work anywhere from any device.
Microsoft Teams allows customers to embrace remote worker scenarios.
SMBs embracing remote work increase productivity by 20% and reduce turnover by 50%.*
Teams enables employee productivity and helps to reduce employee turnover.
1. Strategic Analytics, Global Mobile Workforce Forecast, , November Gallup Poll 2015

2. Effective teamwork strategies include Microsoft Teams
Microsoft Teams is the hub for teamwork in Microsoft 365. With Teams, your SMB customers’ employees can easily access the tools and information they need to collaborate with coworkers and get work done. No other productivity solution offers a fully integrated teamwork solution with enterprise- grade security.
Microsoft Product Value
Collaboration
Meetings and calling
Extensibility
Persistent chat and messaging makes it easy to track conversations.
@ mention team members to share important notifications.
Easily share files with co- workers, vendors or suppliers.
Co-author documents with popular Office 365 apps.
With one click, use audio, video or online meetings to connect with anyone inside or outside your company, from any device.
Record meetings, share your screen, and annotate within Office 365 apps for real-time co-authoring.
Leverage apps from Microsoft and third-party partners to tailor Teams to meet customer needs and enhance productivity.
Build apps SMBs need and easily make them available via the app gallery; extend reach through AppSource.
Expand your portfolio by offering new services
Repeatable IP
Automated tools and processes for ongoing data governance and lifecycle management
Structured adoption programs to help customers at scale adopt the latest technology
Programs and services that help customers realize cost and time savings Teamwork features
Vertical and line-of- business solutions, time off and expense reporting
Increase revenue by boosting customer value and teamwork investments
Recurring services
Technology roadmap review
End-user support, training, and adoption services
User policy, data lifecycle management
Live events management
One-time engagements
Core workload enablement of Teams, SharePoint, and OneDrive
File and content migration
Online meeting set up and training, room configuration
Teamwork assessment workshop
Monthly license subscription
Standard margins
20-35% margins
35-65% margins
65%+ margins
Background resources
Microsoft 365 Business Partner Page
Microsoft 365 Business Technical Readiness
Microsoft 365 Business latest release details
Partner Launchpad
Office & Teams Demos