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Collaborative Leadership for Improvement Anne Hendry Clinical Lead for Integrated Care Senior Associate, IFIC

Kotter’s Eight Steps for Successful Change Establish a sense of urgency Pull together a powerful, guiding coalition Create a vision Communicate the vision Empower others to act Plan and create short term wins Don’t let up Make change stick

Engage widely, think creatively, cede power

Ask What Matters Coordination and continuity of care “My care is planned with people who work together to understand me and my carer(s), put me in control, coordinate and deliver services to achieve my best outcomes” National Voices, 2012 Coordination and continuity of care Trusted relationships Accessible information and advice Good communication with, and between, staff

Person centred Interdisciplinary team Collaborative practice Improves co-ordination Each member is valued and empowered to act Agreed roles and responsibilities Personal commitment – going that ‘extra mile Knowledge exchange and a culture of learning, personal growth and quality improvement

Releasing Time to Care Act Plan Study Do Model for improvement What are we trying to accomplish? How will we know that a change is an improvement? What changes can we make that will result in the improvements that we seek ? Model for improvement Act Plan Study Do aims measurements change ideas testing ideas before Implementing changes Langley et al 1996

Amplify Impact by Multiple PDSA Ramps across the system

Use data to challenge Variation in practice

Understand context and perspective

Build Relationships

The Health Foundation

Compassionate Leadership