1. Perspectives on Change Management: Holistic Model of Change Agency
A change agent facilitates, implements, champions and manages change
A change agent can be internal or external to the organization
Gilley et al. (2001)

2. Perspectives on Change Management: Holistic Model of Change Agency
Four Core Roles:
1. Business partner
2. Servant leader
3. Change champion
4. Future shaper

3. Perspectives on Change Management: Managing Transitions
CHANGE is situational, the context
TRANSITION is the psychological process we go through to come to terms with the new situation (I.e., the change).
Bridges (1991)

4. Perspectives on Change Management: Managing Transitions (2)
Transition is essential; change will not work without it
Transition Steps:
1. Ending
2. Neutral Zone
3. New Beginning
Transitions often happen much more slowly than the external change.

5. Perspectives on Change Management: Cox (2001) Change Model
1. Leadership
Vision, philosophy
Personal involvement
Communication strategy
2. Research and measure
Culture assessment
Benchmarking

6. Perspectives on Change Management: Cox (2001) Change Model
3. Education
Re: managing change
Develop in-house expertise
4. Alignment of management system
E.g., recruiting, hiring, perf. mgmt., T&D
5. Follow-up
Accountability
Continuous improvement

7. Perspectives on Change Management: Eight-Stage Change Process
1. Establishing sense of urgency
2. Creating a guiding coalition
3. Developing a vision and strategy
4. Communicating the change vision
5. Empowering broad-based action
Kotter (1996, 2002)

8. Perspectives on Change Management: Eight-Stage Change Process (2)
6. Creating short-term wins
7. Consolidating gains and producing more change
8. Anchoring new approaches in the culture
Kotter (1996, 2002)

9. Change Management 101 1. 3 Goals in moving from one state to another
a. Transform:
b. Reduce:
c. Apply:
2. What:
How:
Why:

10. Change Management 101 3. Lewin’s Change Model: a. Unfreezing:
b. Changing:
c. Refreezing:
4. What skills are required to be a change agent?

11. Change Management 101 5. Four Basic Strategies for Managing Change a.d.