1. V6.2 Draft uWaterloo IT Community Together, we Enable
Our Purpose (Mission):
Enable an exceptional, innovative IT environment through engagement, creativity, and impact.
V6.2 Draft uWaterloo
IT Community Together, we Enable
Our Goal for 2018 (Vision 2018):
Enable the University’s mission through exceptional learning, teaching and research environments.
Our Promise to Our Users: Inspiring and supporting the University of Waterloo through technology leadership and excellence.
Our Users
U2 - Enable the achievement of uW research and scholarship objectives
U3 - Enable the achievement of uW teaching and student life-learning objectives
U4 - Enable the optimization of administrative processes across campuses
U1 - Empower the user and optimize their experience
U5 - Enable University outreach activities
IP11 - Be easy to do business with
IP10 - Enable timely access to the right integrated, cutting-edge information technologies
IP9 - Exchange high quality data and information when, where, and how it’s needed
Internal Process
IP8 - Maintain a secure, reliable, and useable information
and technology environment
IP5 - Continuously improve and optimize IT processes, workflow, and platforms
IP6 - Ensure data security, integrity, and privacy
IP7 - Take a design approach to IT development and implementation
IP3 - Provide knowledgeable, pro-active insights, advice, and solutions through effective governance
IP4 - Understand, foster and leverage trends and innovations in information technologies
IP2 - Define IT accountabilities, responsibilities and authorities, available resources, and supports, and clearly communicate this to our Stakeholders
IP1 - Understand
the needs of our Stakeholders
Organizational
Capabilities
OC1 - Build a culture of pro-active support and technology leadership
OC2 - Take an University-wide perspective to IT
RM1 - Make the necessary technology infrastructure and resource investments
Resource Management
OC3 - Build a cohesive, knowledgeable IT community across the campus
OC4 - Build collaborative relationships with our Stakeholders and each other
RM2 - Optimize the allocation and use of our financial, technology, and human resources
CORE VALUES
Service
Openness and Collaboration
Knowledge and Creativity
Operational Excellence