Nonverbal Communication We speak only with our mouths, but we communicate with our whole bodies.

93% of Communication is Nonverbal Gestures Body Position Facial Expressions Tone of Voice

Why is it important to understand body language? See how people react to us and our ideas You can control nervous habits and negative signals. People respond and remember more of what they see than hear.

What is Positive Body Language? Relaxed posture Relaxed arms Good eye contact Nodding agreement Smiling at humor Leaning closer Using gestures

What is Negative Body Language? Body tension Arms folded Speaking hand to mouth Fidgeting Yawning

Interpreting Nonverbal Messages Don't just look - see Consider person's normal physical behavior Look for clusters of signals, not just one

Facial Expressions Six emotions are the foundation Surprise Fear Anger Disgust Happiness Sadness

Facial Expressions Different Facial Areas for different emotions Disgust - nose, cheek, mouth Sadness - brows and forehead Happiness - cheeks and mouth Fear - eyes and eyelids

Tone of Voice The pitch and timbre (distinctive tone) show the true feelings “Oh” can mean… "You surprised me." "I made a mistake." "You're a pain in the neck!" "You made me so happy!" "I'm bored." "I'm fascinated." "I don't understand."

How to Tell Lying Decreased hand activity Increased Facial touching Concerned subconsciously, hands will give you away Hide them, sit on them, clasp them together Increased Facial touching Earlobe pull Hand on brow Mouth cover Lip Press Hair Groom Stiff and rigid posture Increased body shifting

Multicultural Messages Frame of reference is important in understanding symbols. What means “Hook ‘em Horns” in Texas, means… Italy - insult Brazil - good luck Hindus - cow In business, body language wins out over verbal communication.

Greetings are different around the world Latinos hug Japanese bow French kiss both cheeks English & Americans shake hands Romans clasped forearms Arab citizens say “Salaam” Eskimos slap hands on heads or shoulders Maoris rub noses Polynesians embrace each other and rub backs

How Countries Feel About Distance Enjoy Touching Middle East Latin America Italy Greece Russia Don't Like Touching Japan U.S. and Canada England Australia Middle Ground France China Ireland India

Women vs. Men Women respond to touch differently than men Nurse's touch Women- blood pressure down Men- blood pressure up

Types of Space Personal Intimate Under 18 inches 1-1/2 to 4 feet Confidential Exchanges Conversations with friends & colleagues Social 4 to 12 feet Public Over 12 feet Social & Business Exchanges Public Spaces like Shopping Malls

Nonverbal Communication in the Workplace "We talk with our vocal chords, but we communicate with our facial expressions, our tone of voice, our whole body,” Psychologist Paul Ekman

Steps to a Professional Personality To be successful, you have to look successful. Have confident posture- shoulders erect (it shows interest) Don't smile constantly Cocking your head suggests hesitation Touching your face makes you look nervous Be the first to interact Keep body position open Be in command when seated Forearms on the table Don't slouch or jiggle your foot Work on your handshake Maintain good eye contact

Recalling the Facts – answer in your notebook What type of communication can you only get in face-to-face meetings? Which are you likely to believe–what you see or hear? Is body language the same worldwide? How does space define the type of communication? What type of nonverbal communication is the most easily controlled? How can you tell when someone is lying? Are you always aware of your body language? Should you always smile in business situations?

Vocabulary Nonverbal message Body language Tone of voice Gesture Personal space Intimate distance Personal distance Social distance Eye contact Define these words in your notebook