1. Non Verbal Communication Chapter 5

2. Terms to Know Body language Tone of voice Gesture Space Distance Eye contact

3. How to we learn to interpret non verbal communication?

4. Body Basics “silent language” People remember more of what they see. It helps us recognize the truth. Shows diversity

5. Learning to Read Body Language Positive Relaxed posture Arms relaxed Good eye contact Nod agreement Smile at Humor Lean in Use gestures Negative Body Tension Arms folded Speaking hand to mouth Fidgeting Lack of eye contact yawning

6. Using Body Language Effectively

9. Interpreting the Non Verbal Message Don’t just look, but SEE Consider the persons normal physical and verbal patterns and be alert for variations from that norm Remember that one signal alone means nothing; what you’re looking for are clusters of signals

10. Tone of Voice Pitch and timbre of a persons voice Give same words different meanings Example word… “oh” How many meanings?

11. Truth or lie???? Liars typically… Touch their face when talking Don’t make eye contact Become rigid when talking Mutter or excessive talk instead of making the point.

12. Multicultural Messages Hand Signs Greetings Handshakes Kisses Bows How countries feel about …Touch Enjoy -Middle eastern, Latin America, Italy, Greece and Russia Middle ground -France, China, Ireland, India Don’t - Japan, U.S., Canada, England, Australia

13. Types of Space Intimate Under 18” Confidential Reserved for close connections Personal 1 1/2 ’-4’ Conversational Friendly Social 4’-12’ Ordinary Businesslike Public Over 12’ Distanced Brief acknowledgement

15. Personal Space You are in control of your space!

16. Non Verbal Workplace Communication Develop a “Professional Personality” Don’t smile unless you have a reason Beware of your head position Avoid touching anywhere above your own shoulders Try to be the 1 st to interact Assess yourself Tune in to your gestures Identify the things you do when you are tense Work on your posture Work on your handshake Establish good eye contact Most of all…be yourself