Provide Real-Time Appointment Status & Improve Patient Satisfaction Web-based waiting time ticker A system to help patients know how to reduce waiting room time and doctors to be more comfortable running behind schedule. This was the brain-child of Doctor Robinson. As the developer for meetinghousefamilyphysician.com, I was asked to implement it. Presentation will Cover How our system works from the perspectives Patient, Web developer Doctor What is involved to implement

How the system works The patient’s perspective.

Patient perspective On – time It’s a Miracle. Patients can check a webpage to find out if the doctor is running behind. Patients can use any internet connected device to track the schedule. Doc Robinson came to me with the idea of posting: On time - it's a miracle. 15 minutes late - we told him to hurry up. 30 minutes late - don't blame us. 45 minutes late - he's old and slow 60 minutes late - it's time to retire.

Patient Benefits 30 minutes late Leave home later Run extra errands or shop longer Minimize contact with people in waiting room with infections Patients can use any internet connected device to track the schedule. The doctor has the benefit of having less time pressure with patients, happier patient / clients.

Patient Handout Step-by-step instructions. Educating patients on how to find how much time appointments are running. This can be posted in the office or sent as an insert in a mailing.

How the system works The doctor’s perspective.

Doctor Steps to change appointment times Step-by-step guide How it works. There are only 7 steps which are spelled out in detail in the doctor’s instruction sheet. If you are not familiar with WordPress, the first couple of times might require referring to the page. After a while, you will be able to do it quickly. You can access the system from an computer, tablet, iPad, smartphone – almost anything that allows you to run a web browser.  

Doctor getting started Walking through the steps the first time.

Typical office setup Have an internet connected device centrally located to make the changes.

Wordpress Login Screen How it works. You need to have proper credentials to securely access the controls (or editing features) of the website. Once you login, you access the website‘s homepage. There are only 7 steps which are spelled out in detail in the doctor’s instruction sheet.  

Wordpress Navigate to the page and select the options using radio buttons. Save changes How it works. You need to securely access the dashboard of the website.  

After changes are saved, the information appears on the top of Dr After changes are saved, the information appears on the top of Dr. Robinson’s page.

Wordpress Dropdown menus Navigate to the control page Log out How it works. We try to make it as easy as possible. Navigate to the Theme Options is easy – as is the Log Out You need to securely access the dashboard of the website, and leave securely.  

Why Wordpress The web developer’s perspective. I have put this next because it

Steps to implement WordPress powers 24% of the web Simple user control (edits) from any web-connected device No coding background needed Designs / themes / plugins Search engine optimized 20 years ago Atlantic Electric was investing in an energy research company and paid me to design their website. I created the site for BrilliantLightPower.com using html – which was the language used to code webpages. For the past 7 years, I’ve used WordPress because there are so many advantages. From their website: “WordPress is web software you can use to create a beautiful website, blog, or app. We like to say that WordPress is both free and priceless at the same time. The core software is built by hundreds of community volunteers, and when you’re ready for more there are thousands of plugins and themes available to transform your site into almost anything you can imagine. Over 60 million people have chosen WordPress to power the place on the web they call ‘home’ — we’d love you to join the family.”

Wordpress Why use WordPress For the customer: It is easy to make changes to the website with a formatting interface like a word processor. For the web developer: Customizable and Extendable Add functionality with Plugins. Huge supportive community with WordPress’ and other support forums.

Implementing the system Steps to making this work for you.

Implementation Example of HTML to WordPress site HTML Website WordPress Website Implementation Example of HTML to WordPress site Hosting & Installing WordPress Transferring content Going Live If you are already using WordPress consulting with your web developer receiving credentials to access the site Typical HTML or other website: acquire compatible hosting setting up WordPress copy content over to the WordPress site - using the same site structure / pages implement the scheduling system & testing training and flyer for physician steps / educational flyer for patients  change domain name servers to point to the new location