1. Facility Portal and Work Order Manager

2. Menu
Pre-Login Options
Post Login
Work Order Administration
Work Order Dispatch
Advanced Reporting
Site Administration
Integrated Applications
Implementation

3. Anytime, Anywhere Access
Facility Web Portal. Access all of your facility applications via the web in one location.
Single user interface for service operations
Work order module that is a true web-based work order manager
Connects tenants, service contractors and facilities management
Ease to use, yet powerful
Access anytime, anywhere

4. softWrench Benefits Minimize IT resource investment
Improve operations efficiencies
Improve occupant satisfaction
Manage internal and external resources successfully
Improved performance and response

5. softWrench Technology
ASP – Supply and Service hosted solution
Over 4,000 softWrench users
Over 500,000 work orders managed annually through softWrench systems
Transactions protected by an uninterrupted power supply (UPS)
SECURITY
128 – bit encrypted
VeriSign Secure Socket Layers (SSL) for connections
Network Interface adapter enabled for packet filtering
BlackIce Server Firewall
McAfee Antivirus
RAID 5 Data Storage

6. Pre-Login Options Customize web pages to reflect your company or
department’s image. Develop a complete website f
or your operations or select only a few pages to
highlight capabilities.
Pre-login pages allow you the flexibility to customize pages specifically dedicated to inform users about your department or company.
Pre-login pages are optional pages and most allow additional images and other graphical elements.
Available Pre-login pages:
Home Page
Mission Statement
Company History
Directory
News
FAQ’s
Services
Locations

7. softWrench Post-Login
Login is specific to the user and will display and populate fields when appropriate.
softWrench recognizes the user’s job role as one of 6 user types. This prevents simple requestors access to secure documents or detailed reporting.
Request (failure) codes are preloaded into softWrench. Users simply select from the drop down menu.

8. Work Order Administration
Users can check information on their specific work order requests and view basic information, estimated completion, status and notes.
Once work orders are entered into the system they are immediately available to the Operator to verify and dispatch and can be quickly filtered.
Work orders are organized by status

9. Dispatch Work Orders
Once a work order is scheduled, notification can be sent to an address, fax, pager, or handheld device.
All the critical information for completing the work order is provided for the technician in an easy to read format.
Title Tags can be displayed in Spanish.
Detailed comments can be displayed on the work order form.

10. Advanced Reporting
Standard and advanced reports are available to Administrators and Managers. Users can select Detailed View or Chart View of reports.
Create custom reports specific to your needs. Report variables:
Work Orders
Equipment Code
Location Work Order Type
Request Code
Shop code
Company
Provider
Operator
Floor
Status
Cost center
Trade Class
Priority Code
Date Range
Save reports for quick access and allow other users to access the same reports.

11. Site Administration Functions
Use intuitive editing tools and edit the site’s core contents from your desktop.
The controls are easy to navigate and within seconds you can change or add labor, request codes, dispatch and users.
Pre-login features such as FAQ’s, Help, News and Manager documents can be updated in seconds.

12. Satisfaction Survey
Obtain valuable customer relationship information. Users are able to fill out a customer satisfaction survey to measure the overall service your department or company is providing.
Unlimited amount of questions you can ask your users.
Responses can be routed immediately to a responsible party for follow up.
Survey reporting is available to management.

13. softWrench Integrated Applications
softWrench easily integrates with other standard
facility operations technology.
Mobile Suite- Mobile interface allowing a dispersed
work force access to softWrench and MAXIMO
through handheld computers.
Premier Maintenance Providers – Facility Service
Center, managing work requests start to finish from
basic requests to full scale facility project
management. Premier Utilizes softWrench and
MAXIMO.
MAXIMO- Industry leading true asset based
CMMS. Maximo complements your total information
resources with expanded flexibility and functionality.
Contact our sales department to evaluate what
integrated applications best fit your organization.
MOBILE SUITE

14. Technology Requirements
Supply and Service can host softwrench for you in
our Data Center (ASP) or install the solutions at
your location.
Supply and Service Hosted Model (ASP)
We follow the highest industry security standards.
Your applications are monitored and backed up daily.
Your applications are automatically upgraded.
We request the following minimum hardware for
softWrench to run successfully on users desktops:
Windows 2000 Server Operating System
Minimum of 512 MB RAM and a 600MHz processor
Internet explorer browser 5.x and later
Contact a sales rep to obtain Client Hosted
technology requirements.

15. Implementation Project Planning Data Gathering Site Implementation
We can have your softWrench site up and running
in weeks rather than months with our easy to use
data gathering tools and a dedicated project
manager guiding you through the process.
Four phases of implementation
Project Planning. Review scope of work and any custom items in detail with Supply and Service project team. Discuss Project timeline and expectations.
Data gathering includes all legacy information utilized by softWrench. Our data gathering tools makes it easy to gather the correct information the fist time.
Site implementation. softWrench shell and data are implemented and final review is scheduled.
Training and support. Once site is ‘live’ training and support services are scheduled.
Project Planning
Data Gathering
Site
Implementation
Training and
Support