Restricting BID-Level Access to a Contract Viewing This Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To go to the next step, click the mouse or use the page-down or down arrow key on your keyboard. To return to the previous step, right-click and select “Previous” or use the page-up or up arrow key on your keyboard. To end the presentation, right click and select “End Show” or use the “Esc” key on your keyboard. February 2018 Instructions for Navigating in the Training Module This training module is best viewed in Slide Show mode. Click on the PowerPoint slide show icon at the bottom of the screen. To proceed to the next step, click the mouse, or use the “PgDn” or Down Arrow key on your keyboard. To return to the previous step, right click and select “Previous” from the menu, or use the “PgUp” or Up Arrow key on your keyboard. To end the presentation, right click and select “End Show” from the menu, or use the “Esc” key on your keyboard.

Restricting BID-Level Access to a Contract Some customer contract administrators want to prevent their partner’s BID-level users from viewing or opening cases for the products on their contract. Those who want to allow access for certain partner users can explicitly grant the users access to it. One of the original principles of Cisco Service Access is that a Partner who sells a service contract to an end customer can allow their own partner employees to create and view service requests on the customer’s behalf. To ease the administration of access for these partner users, SAMT provides BID-level association, which grants those users access to all contracts sold under that BID. Some customers use SAMT to self-administer service access to the contract they purchased through a partner, because they want to assume primary responsibility for managing access to their services data. However, users who are granted BID-level access bypass those controls, creating potential internal security exposures. Click to continue

Restricting BID-Level Access to a Contract Restricting BID-Level Access to a contract is performed on the SAMT Lock/Unlock screen. Because the restriction is set on an individual Contract, click on the “Using Contract Number” sub-tab. The BID-level Access for each contract is displayed in the table. The default BID-level Access for all contracts is “Enabled.” Click to continue

Restricting BID-Level Access to a Contract To Restrict a contract, so that BID-level users cannot obtain service or access service-related data for it, you can either: Enter the contract number, or Select a contract from the list Then, select the action “Restrict contract from BID-level users,” and click “Submit.” If later you want to remove the restriction, just follow this same process and select the action “Enable contract for BID-level users.” 12345678 Click to start demo. Click to continue

Restricting BID-Level Access to a Contract You, and other administrators for the contract, will be notified of the change, according to your individual notification and email preferences. Click to continue