UNIVERGE® SV8100 Desktop Suites

What is Desktop Suite? The SV8000 Series Desktop Suite is for use on the SV8100 Communications Server and combines the functionality of three products: PC Assistant PC Attendant SP310 Softphone. Benefits Increase users mobility Increase productivity

Desktop Suite Single Software Load Included with Each System 60 Day Trial License Individual Licenses enable: Desktop Client SP310 Softphone System License: Shared Services (provides the ability to give anyone using Desktop Client the Attendant functionality) High-end Collaboration Option via SP310 PC Attendant PC Assistant SP 310 Softphone Page 3 © NEC Corporation 2009

PC Attendant and PC Assistant Desktop Suite CRM Integration Cool Softphone PC Attendant and PC Assistant

What components are there in Desktop Suite Desktop Suite Shared Services PC Attendant User TAPI Windows XP Pro/Vista Must be an “always on” PC Hosts Desktop Suite’s Shared Services including: - Presence Status - Site wide BLF - Quick Message - Phone Message - Call Forward for other extensions - Shared Directory and Contacts - Mobile Presence Module PC Assistant User IP Softphone Home Office

SP310 Softphone 6

New SV8100 Softphone Views Compact View Full View Great Looking Softphone Great Looking Softphone

Desktop Suite Softphone Highlights SP310 Full Function Terminal Using A GUI 24 Button Terminal With An Optional 8LK For 8 More Line Keys 32 Buttons 60 Button DSS Console Attendant Back Up, On Or Off Premise Tool Bar Mode Customizable Included IP Terminal License Included Enhancement Package Whiteboard, Chat With Up To 4 Party Video, Desktop And File Sharing Call Log Outgoing, Incoming, Missed Calls With Missed And VM Call Pop Ups. Local Call Recording And Preamble Page 8

SV8100 Softphone Full View Add On DSS/DLS

Softphone (Compact View) Display Caller ID Name and Number Display Icons Answer/Off Hook Call Log Directory On Hook/Disconnect Volume Control Menu Button Call Log All Calls Inbound Calls Outbound Calls Missed Calls Open Mode Save Desktop Space

SV8100 Softphone Includes Enhanced Package Desktop/Application Sharing File Sharing Chat Whiteboard

PC Assistant 12

PC Assistant (Toolbar View) User defined Speed Dial List Last Number dialed list Presence Setting Telephony feature icons Call Status indicators Access to Preferences, Call Log, Directory, etc. User Interface docks at the top of the display and does not cover other applications Easily access all telephony features including Transfer, Conference, Call Pickup, Park, CFWD, DND, Page, etc. Individual Speed Dial list Redial your last 20 calls through a pull down menu Screen pops included for many top CRM software applications like ACT!, Goldmine, Outlook, Salesforce, Time Matters, etc. Other features: Call log, Call Recording, Personal Greeting, Outlook Add-In. Directory with BLF status Minimize desktop screen real estate

PC Attendant 14

Desktop Suite - PC Attendant Available Tools Busy Lamp Status and Direct Select Calls in Progress & Waiting Efficient interface for attendants

Desktop Suite - Shared Services 3rd Party CTI License One site license required Enhanced Capabilities PC Attendant Provides DSS/BLF access to all extensions up to 512 and trunks up to 200 Enables Quick Message to user PCs and terminal displays Enables the establishment and use of a central directory PC Assistant Provides DSS/BLF access to all system extensions Provides access to a central directory

Notification by Windows toast Missed Calls to the Desktop station will be indicated in a toast popup in the system tray. InMail Voicemail indication will be indicated in a toast popup in the system tray InMail indication is for softphone only, not Deskset.

Outlook Add-in Dial, Transfer, Conference and Hang Up Telephone or Softphone From Outlook Contacts Tight Integration Between Outlook and the Desk or Soft Phone Dialing Out And Screen-Pop To Outlook Contacts Database Also Support Dialing Out And Screen Pops For ACT, Goldmine, SalesForce.com and other TAPI applications Increases User Productivity

Salesforce.com Integration Salesforce.com Integration Integrates seamlessly with Salesforce.com CRM for out dials and screen pops Automatic Visibility of Caller Information

Including Sharing Desktop! File and Application Sharing Desktop Application Suite Enhancement Package Including Sharing Desktop! File and Application Sharing White Board Chat Collaboration Tools Included

View Presence states in the Directory or from the BLF area What is Desktop Suite Presence? Presence The ability to easily set your status and view the status of other employees within a business to best know how to either get in touch with a person, or find someone else who can help. View Presence states in the Directory or from the BLF area Virtual “In/Out” Board on Steroids!

Optionally Call Forward the phone! Desktop Suite Presence Presence Image Icon In Toolbar Optionally Call Forward the phone! Desktop Suite Just Got Better!

Desktop Suite Presence Shared Services – Presence Presence will show the location or status of other employees Details about someone’s Presence including: time of return, alternate numbers, alternate people to contact Compete more effectively with ShoreTel, Cisco, etc. 23

Desktop Suite Quick Messaging

Desktop Suite Quick Message Quick Messaging Provides The PC Attendant With The Ability To Send A Message To A PC Screen PC Attendant Initiated Customized Messages And Responses Can Be Built Customized Responses Can Be Sent Back One PC Attendant Can Send PC Messages To All 512 Uses Messages Can Be Sent To Anyone On The Same Network Attendant Can Initiate A Message From: Full Window View Toolbar View Directory, Or The BLF Panel

Desktop Suite PC Attendant Phone Message

PC Attendant Indications Desktop Suite PC Attendant Phone Message Custom Phone Messaging Displays Response Sent Idle Or Busy Message Sent Phone Idle PC Attendant Indications Customized Phone Messages 27

Outlook Calendar Integration Presence Richness - Automatically set Presence status through Outlook Calendar events! Presence setting through Outlook