1. SV8100 - Open Interfaces Pre-Sales Support Release 4 Doc. Version 4.00
UNIVERGE SV8100
Release 4
Doc. Version 4.00

2. Topics CTI Hotel/Motel PMS SMDR What is CTI
Call Control: 1st and 3rd party
NEC CTI Offering
CTI SDK
NEC Platform TSP
Ordering
Support
Certification
Hotel/Motel PMS
SMDR

3. CTI
What is CTI? Computer Telephony Integration, also called computer–telephone integration or CTI, is technology that allows interactions on a telephone and a computer to be integrated or coordinated
The following functions can be implemented using CTI:
Call information display (e.g. caller's number)
Automatic dialing and computer controlled dialing (e.g. click to dial)
Phone control (answer, hang up, transfer, forward, hold, conference, etc.)
Coordinated phone and data transfers between two parties (i.e. pass on the Screen pop with the call)
Two forms of CTI
1st Party Call Control
3rd party Call control

4. First Party vs. Third Party Call Control
CTI
1st Party
User PC connects directly to the SV8100
Individual user controls telephone call
3rd Party
Network server acts as “home base”
PC talks to the CTI server
Server controls the switch
Logical link between PC and phone

5. NEC CTI Offering CTI Software Development Kit
For 3rd party software development
Win API (C++)
Rich interface (more features than TAPI 2.x)
Excellent developers manuals including source code samples
SV8100 TAPI Service Provider (TSP)
For using TAPI enabled applications e.g. dialing from Outlook and call pop-ups with Outlook info
1st party CTI (Tapi 1.4)
3rd party CTI (Tapi 2.1)
Windows 7 (32 & 64 bit)
Windws Server 2008 R2
TSP drivers FOC on the system CD and on the SW database (BusinessNet)

6. TAPI Service provider (TSP)
NEC platform TSP Interfaces
3rd party CTI (TAPI 2.x)
The same interface made available for all NEC platforms:
One time application development for apps on all our platforms (does need application verification per platform because of different system behavior, e.g. in timing)
Platform a.o. (see manual for actual supported platforms):
Windows XP SP3,
Windows 2003 SP1 & R2 & SP2
SBS Windows 2003.
W has not been tested yet, W2008 R2 64 bit planned for release in January 2012
TSP driver FOC on the SW database (BusinessNet)
Desktop Suite 1st Party TAPI
1st party CTI (Tapi 1.4): Comes with a DTS client
BCT 3rd party TAPI
3rd party CTI (Tapi 2.x): Comes with BCT client

7. Software Development Kit (SDK)
CTI
3rd party call control
Win API (C++)
Licensed:
In SV8100
In CTI server
Included in BusinessNet Software Database

8. SV8100 TSP CTI 3rd party call control
Application ‘talks’ to Microsoft TAPI
Licensed:
In SV8100
In CTI server
TSP
in BusinessNet Software Database
SV8100 Technical DVD

9. application / link ( first one is FOC and part of TSP server lic.)
CTI SDK Ordering
CTI
External application licenses: for Non-certified solutions
Required for each
client / extension
Required for each
application / link ( first one is FOC and part of TSP server lic.)

10. application / link ( first one is FOC and part of TSP server lic.)
CTI SDK Ordering
CTI
Desktop application licenses: for Certified solutions (e.g. Miralix)
Very attractively priced (~ third of the ‘external app’ price)
Easy article structure (bundled)
Required for each
client / extension
Required for each
application / link ( first one is FOC and part of TSP server lic.)

11. SV8100 TAPI interface Ordering
CTI
SV8100 itself also offers 1st and 3rd party CTI client interface
Internal license (no additional software needed)
Use NEC TSP
BEST EFFORT SUPPORT
Partner solution cannot be certified

12. Desktop Suite 1st party TAPI
The first party TAPI driver and Desktop Suite cannot be run on the same machine, therefore included with the Desktop Suite is a 1st-Party TSP (NEC CTI Client Device) to support dialing from TAPI-compliant applications in parallel
Built in, so no license required.
The TSP is a sub-set of TAPI 1.4
command set:
Make Call
Dial / Drop
Answer
Hold / Unhold
Blind Transfer / Setup Transfer / Complete Transfer
Setup Conference / Add To Conference

13. Desktop Suite 1st party TAPI
1st party call control
Subset of TAPI 1.4
No extra license
For DTS Assistant and Attendant
Note: for Attendant it also requires 3rd party TAPI in the SV8100
1st party TAPI
(e.g. screen pop on Assistant)

14. Wrap up: SV8100 CTI Offering and licensing
SV8100 External Application Interfaces
1st party CTI (Tapi 1.4): per client
3rd party CTI (Tapi 2.1): one license
NEC platform TSP Interfaces
3rd party CTI (Tapi 2.x): per TSP server, per Application, per Seat
NEC CTI Software Development Kit
Rich interface SDK: per CTI server, per Application, per Seat
Desktop Suite 1st Party TAPI
1st party CTI (Tapi 1.4): Comes with a DTS client
BCT 3rd party TAPI
3rd party CTI (Tapi 2.x): Comes with BCT client

15. Compatibility matrix Installed: Compatible with: SV8100 1st party
SV rd party
NEC platformTSP
NEC SDK
DTS (attendant shared services)
DTS (other)
BCT Clients (any operator, employee or agent)
SV st party
Yes No
NEC platform TSP
NEC SDK
DeskTop Suite 1st party
BCT 3rd party

16. Support
CTI
Problems on the CTI SDK and the NEC Platform TSP can be reported using the NEC Support Desk
NEC Platform TSP: Best Effort support
Partners developing a solution using the CTI SDK can get paid Development support

17. Certification
CTI
Partners can get their solution based on the CTI SDK certified by applying using the USP pages on BusinessNet
After certification, the partner can apply to use and purchase the discounted Desktop Application licenses
Certification cost depends on the partner solution and is calculated on a case by case basis
SV8100 1st and 3rd party CTI client interface
Partner solution can Not be certified

18. BusinessNet
CTI
USPprogram/UnivergeOpenInterfaces/UnifiedBusinessPartners/

19. Pricing / Benchmarking
CTI
Aastra
Avaya
Mostly TAPI/TSP based solutions
Only some provide SDK
Siemens HiPath
Samsung
Panasonic

20. Pricing / Benchmarking
CTI
Partner Solution Certifications is very rewarding
Certification cost pay-back time is short

21. Hotel/Motel PMS
Hotel/Motel PMS Enable this checkbox when you want to use the embedded Hotel/Motel features, or when you want to integrate a Property Management System with the SV8100.
FIAS PMS Interface Adapter. This is an hardware device that translates the proprietary PMS messages into the FIAS (Fidelio) protocol
For More details see: “SV8100 Sales Support Training – Hospitality”

22. SMDR SMDR = Station Message Detail Recording
output SMDR records (call records) for call reporting or accounting purposes
Prophix:
Default = SMDR (f.o.c.)

24. Document History 17-03-2011 . 16-11-2011 . Copyright statement changed
Desktopsuite and BCT cti added