Presentation on theme: "SAMwin.innovaphone operator SIP Console for Innovaphone"— Presentation transcript:
1 SAMwin.innovaphone operator SIP Console for Innovaphone
2 SIP Console - Features ACD functions Busy Lamp Field (BLF) Automatic greetingMalicious call recordingE – Mail, texting (SMS) and push message to telephone setCall ParkMusic on Hold, individual queue announcementsMultiple directories and LDAP synchronizationEasy and intuitive operationSo what means „easy and intuitive operation“?
5 The concept - SIP SIP soft client operator SAMwin.CBC 4.5 with soft client operatorSAMwin operator is using a PC headsetSIP Trunk is used for signaling and media stream
6 The concept - SIP SIP phone client operator CTISAMwin.CBC 4.5 with phone client operatorSAMwin operator is using the innovaphone telephone hardwareSIP CTI is used for communication to the operator console telephone set
7 The concept - SIP SIP busy lamp field CTISAMwin.CBC 4.5 with busy lamp fieldSAMwin operator is using the busy lamp fieldSIP CTI is used for collecting busy information and redirect status
8 SAMwin flexibilitySAMwin.CBC 4.5 SIP console scales from single console and single site installations up to international multi site and multi PBX networks.Single consoleMulti consoleSingle PBXMulti PBXVirtual teamsVirtual queuesResilient ModeSo what does that all mean for a Nortel customer?
9 SAMwin flexibility – Single softphone client Operator unit
10 SAMwin flexibility- Single telephone console Operator unit
13 SAMwin flexibility – Multi site Operator unitOperator unitOperator unitSAMwin CBC ServerOperator unit
14 SAMwin flexibility – Multi SAMwin server Operator unitOperator unitOperator unitSAMwin CBC ServerOperator unitOperator unitSAMwin CBC Server
15 SAMwin flexibility – Virtual teams TEAM - BTEAM - ATEAM - COperator unitOperator unitOperator unitSAMwin CBC ServerOperator unitOperator unitSAMwin CBC Server
16 Pricing and Promotions SAMwin.innovaphone operatorLimited to simple queue configurationsLimited voice features (recording, automatic greeting)No multi customer, multisite supportNo multi SIP supportUnlimited extensionsEnterprise EditionFull functionalityExtension and console based licensing fee
17 Presence Management SAMwin Presence innovaphone Presence Operator can set and view presence state from the switchboardUsers can set and view presence state from a web clientIntegration of MS Outlook and Lotus Notes calenderinnovaphone PresenceTelephone status (idle, busy, dialing, ringing, forwarded) is collected via SIP or TAPI and presented to the operator in list view and BLFMicrosoft OCS PresenceFull integration of Microsoft OCSNative support of OCS with direct connection to the mediation server.What is the advantage of the direct SIP connection to the OCS Server?
18 OCS Integration PBX SAMwin.CBC 4.5 SIP capabilities SAMwin SIP ServerMicrosoft OCS ServerTraditional telephonebased desktopSAMwin.CBC 4.5 SIP capabilitiesInnovaphone PBX and Microsoft Office Communication SystemEnhances the VoIP PBX operator and call center capabilities.Communication to both systems is SIP, behind the PBX proprietary.All available SIP information's are collected and used.Tel. setPC based desktop orwireless deviceOCS ClientDual desktopTel. setOCS ClientAttendant consoleSAMwin Client
19 Supervisor ModuleSAMwin Supervisor Module is a Web application for reportingEfficiency of operatorsWorkload of operatorsCongestion and overload situationsDetailed call informationCall waiting time analysisOperator Login and Logoff timesQueue arbitration and queue workloadSAMwin Supervisor Module is a SAMwin add on