1. SAMwin.innovaphone operator SIP Console for Innovaphone

2. SIP Console - Features ACD functions Busy Lamp Field (BLF)
Automatic greeting
Malicious call recording
E – Mail, texting (SMS) and push message to telephone set
Call Park
Music on Hold, individual queue announcements
Multiple directories and LDAP synchronization
Easy and intuitive operation
So what means „easy and intuitive operation“?

3. Live part

4. Live part

5. The concept - SIP SIP soft client operator
SAMwin.CBC 4.5 with soft client operator
SAMwin operator is using a PC headset
SIP Trunk is used for signaling and media stream

6. The concept - SIP SIP phone client operator
CTI
SAMwin.CBC 4.5 with phone client operator
SAMwin operator is using the innovaphone telephone hardware
SIP CTI is used for communication to the operator console telephone set

7. The concept - SIP SIP busy lamp field
CTI
SAMwin.CBC 4.5 with busy lamp field
SAMwin operator is using the busy lamp field
SIP CTI is used for collecting busy information and redirect status

8. SAMwin flexibility
SAMwin.CBC 4.5 SIP console scales from single console and single site installations up to international multi site and multi PBX networks.
Single console
Multi console
Single PBX
Multi PBX
Virtual teams
Virtual queues
Resilient Mode
So what does that all mean for a Nortel customer?

9. SAMwin flexibility – Single softphone client
Operator unit

10. SAMwin flexibility- Single telephone console
Operator unit

11. SAMwin flexibility – Multiple consoles
Operator unit
Operator unit
Operator unit
SAMwin CBC Server

12. SAMwin flexibility – Multiple SIP trunks
Operator unit
Operator unit
Operator unit
SAMwin CBC Server

13. SAMwin flexibility – Multi site
Operator unit
Operator unit
Operator unit
SAMwin CBC Server
Operator unit

14. SAMwin flexibility – Multi SAMwin server
Operator unit
Operator unit
Operator unit
SAMwin CBC Server
Operator unit
Operator unit
SAMwin CBC Server

15. SAMwin flexibility – Virtual teams
TEAM - B
TEAM - A
TEAM - C
Operator unit
Operator unit
Operator unit
SAMwin CBC Server
Operator unit
Operator unit
SAMwin CBC Server

16. Pricing and Promotions
SAMwin.innovaphone operator
Limited to simple queue configurations
Limited voice features (recording, automatic greeting)
No multi customer, multisite support
No multi SIP support
Unlimited extensions
Enterprise Edition
Full functionality
Extension and console based licensing fee

17. Presence Management SAMwin Presence innovaphone Presence
Operator can set and view presence state from the switchboard
Users can set and view presence state from a web client
Integration of MS Outlook and Lotus Notes calender
innovaphone Presence
Telephone status (idle, busy, dialing, ringing, forwarded) is collected via SIP or TAPI and presented to the operator in list view and BLF
Microsoft OCS Presence
Full integration of Microsoft OCS
Native support of OCS with direct connection to the mediation server.
What is the advantage of the direct SIP connection to the OCS Server?

18. OCS Integration PBX SAMwin.CBC 4.5 SIP capabilities
SAMwin SIP Server
Microsoft OCS Server
Traditional telephone
based desktop
SAMwin.CBC 4.5 SIP capabilities
Innovaphone PBX and Microsoft Office Communication System
Enhances the VoIP PBX operator and call center capabilities.
Communication to both systems is SIP, behind the PBX proprietary.
All available SIP information's are collected and used.
Tel. set
PC based desktop or
wireless device
OCS Client
Dual desktop
Tel. set
OCS Client
Attendant console
SAMwin Client

19. Supervisor Module
SAMwin Supervisor Module is a Web application for reporting
Efficiency of operators
Workload of operators
Congestion and overload situations
Detailed call information
Call waiting time analysis
Operator Login and Logoff times
Queue arbitration and queue workload
SAMwin Supervisor Module is a SAMwin add on

20. Easy is as samwin does
SAMwin© is a registered trademark