Introduction

Communication Rights and Responsibilities 1. You have the responsibility to treat others with respect. 2. You have the responsibility to listen to the opinions of others. 3. You have the responsibility to acknowledge and address the needs of others. 4. You have the responsibility to respect the limits and boundaries of theirs. 1. You have the right to be treated with respect. 2. You have the right to have and express your own opinions. 3. You have the right to ask for what you need and want in order to be effective. 4. You have the right to set reasonable limits.

Listening We spend about 9 percent writing, 16 percent reading, 30 percent speaking, and 45 percent listening. Most of us are poor and inefficient listeners. After listening to a 10-minute oral presentation, the average listener has heard, understood, properly evaluated, and retained only half of what was said.

Seven sins Filtering Second Guessing Discounting Relating Rehearsing Forecasting placating

Being an active listener Non-verbal techniques include: • good eye contact. • facial expressions. • body language. • silence.

Gesturing

Types of Communication Intrapersonal Communication. Interpersonal Communication. Public Communication or Public Speaking. Non-Verbal Communication.

Communication styles Every time a speaker chooses and uses one of four basic communication styles: Passive. Aggressive. Passive-aggressive. Assertive.

STRATEGIES FOR DEVELOPING ASSERTIVE COMMUNICATION Watch your body posture – practice using an open, assertive body language and voice. Think before you speak. Take a few seconds to make sure you are conveying the right message, and in the way you want to convey it. Don’t apologize if it’s not warranted. Remember it is ok to say “no”. Remember everyone is entitled to an opinion, and don’t try to force others to embrace your opinion.

Thank you for listening Prepared by: Abdul Ilah Alkhateeb

Handbook on Communication skills Reference book: Handbook on Communication skills