1. ORAL COMMUNICATION IN BUSINESS
14/08/2019
Kathy Thornett

2. ORAL COMMUNICATION The life-blood of our personal and business lives
Danger in taking it for granted – we do it all the time
Still need to practice and improve our skills
Not only need to communicate effectively but must also be able to improve the ability to listen.
14/08/2019
Kathy Thornett

3. ORAL COMMUNICATION WHEN DO WE USE IT AT WORK :
Problems will need to be discussed
Information requested
Instructions received and given
Co-operation in teamwork
Developing good human relations
14/08/2019
Kathy Thornett

4. ORAL COMMUNICATION
Examples of when we might use oral communication in an office/business role
(Spider Chart)
14/08/2019
Kathy Thornett

5. ORAL COMMUNICATION SPEAKING SKILLS
Easier than writing but effective language still needs to be chosen carefully
Still need to plan what to say, just as you would plan what to write ie in a suitable order
Benefit is that you can change your approach if necessary ie facial expressions, tone, volume, etc.
14/08/2019
Kathy Thornett

6. ORAL COMMUNICATION SPEAKING SKILLS – Remember Aim of the message
Support message with important facts etc
Identify key facts
Arrange points in suitable order
Choose appropriate style
Monitor feedback eg facial expressions
Know when you have said enough, ending on a positive note
14/08/2019
Kathy Thornett

7. ORAL COMMUNICATION LISTENING SKILLS A skill that needs to be practised
and taken as seriously as speaking.
Effective managers and leaders often try to acquire good listening skills.
Avoid pre-judgement and be open minded
Extract main points – make notes
Give feedback – just nodding or smiling and be alert to make a suitable remark.
14/08/2019
Kathy Thornett

8. ORAL COMMUNICATION LISTENING SKILLS – Remember Prepare to listen
Avoid pre-judgement or jump to conclusions
Be open minded – hear what is said not what you would like to hear
Establish eye contact
Watch for signals – gestures, etc
Extract main points
Make notes – important conversations should be recorded.
14/08/2019
Kathy Thornett

9. ORAL COMMUNICATION THE ESSENTIAL INGREDIENT IS “Y O U” Two Roles
A Listener
A Speaker
14/08/2019
Kathy Thornett