1. DA TALK COMMUNICATION SKILLS

7. 3 ways to communicate: ASSERTIVE AGGRESSIVE PASSIVE

8. THE DOORMAT

9. My thoughts and feelings aren't as important as others
Passive behaviour
Avoid saying what you thing, feel, want or believe cos
* You are afraid to risk consequences
* You don’t believe in your own rights
* Don’t know how to speak up for yourself
Message:
My thoughts and feelings aren't as important as others

10. THE BULLDOG

11. THE BULLDOG
Bully
Say what you feel, want or believe in ways that disrespect the rights of others
Disregards others needs, feelings & opinions
Humiliate and intimidate others
Gets you what you want at a COST.
No trust and mutual respect.
Resentment, avoidance and opposition.

12. OOZING CONFIDENCE
ASSERTIVE = Express yourself effectively and stand up for your point of view, while also respecting the rights and beliefs of others

14. Communication is
SOCIAL COMPETENCE
&
RELATIONSHIPS

16. 4 COMMUNICATION SKILLS

17. ACTIVE LISTENING Listening with your head, not just your ears
Desire to understand content and emotion of other person
Not planning your response
Not conveying your feelings

18. ACTIVE LISTENING EYE CONTACT BODY LANGUAGE VERBAL CUES – ummm, yes
EMPATHY (versus sympathy)
NON-JUDGEMENTAL
SELF-AWARENESS

19. “I” MESSAGES Keep focus on you
Explain your feelings in response to another’s behaviour
Moves both parties to
problem solving stage
No blame
Keep communication open
Avoid judgement

20. EXAMPLE
You didn’t pitched for the extra Maths lessons

21. Take Care!! Present 1 perspective
Congruency of verbal and non-verbal behaviours
Body language
Timing
Facial expression
Tone of voice
Choice of words

22. PARAPHRASING
Listen first and reflect 2 parts of speakers message back:
FACT and
FEELING
Listening between the lines
Checks for accuracy

23. So you’re saying that…. The problem is… You believe that…
Examples for facts
So you’re saying that….
The problem is…
You believe that…

24. You feel that… And that made you feel… Your reaction is…
Examples for feelings
You feel that…
And that made you feel…
Your reaction is…

25. Paraphrasing is not…
Sympathy
Giving an opinion
Analysing
Questioning

26. I don’t care how much you know, Until I know how much you care

27. Tells other person you HEAR UNDERSTAND & CARE about his/her thoughts and feelings

28. OPEN-ENDED QUESTIONS
Collect info by exploring feelings, attitudes and view of situation
Answers don’t end in yes, know, dunno, grunt!
Used for problem-solving

30. Examples How do you see the situation? What are your reasons for…?
Can you give me an example?
How does this affect you?
What would you like to do about that?
NOT: Why did you do that?

32. GROUP WORK
Groups of 5 or 6
Role play (talk it) and discuss scenarios