1. Communication Skills

2. What are communication skills? They are important skills that involve: Words- the foundation of effective communication. Gestures- body language is an important part of sending & receiving messages. Delivery- includes tone of voice, timing, & pacing. Symbols- picture is often worth a thousand words.

3. Improving your communication skills can help you get what you want in life.

4. Listening Skills Pay close attention- to a speaker and keep eye contact so the person knows that you are really listening. Ask questions- this shows your are following what they are telling you. Never interrupt Show you understand

5. Feedback There are two kinds of feedback Positive & Negative. Positive- Express your approval! Negative- Share your issues and work on the problems. Keep in mind that overly positive or overly negative responses usually hurt the communication.

6. Face to Face Good face to face communication can make a difference at home, at work and in social situations. Try to: Be clear and precise Watch your posture Use appropriate eye contact Control your voice

7. ROADBLOCKS Overcome communication roadblocks by avoiding habits that hurt. For example… Making fun of others Lecturing Taking others’ problems lightly Thinking of a response while the other person is talking Giving orders Too much advice

8. Use a WINNING communication style Learn to be assertive Expressing your feelings & opinions such as being honest or open. Understand your rights You can say “No” or state your needs & how you feel.

9. More tips on communication style Steer clear of styles that hurt communication Passive- Avoiding conflicts and never speaking up. Aggressive- Being verbally or physically pushy. Passive-Aggressive- Trying to control others in sneaky ways.

10. What does good communication show us? It can help you be… Successful Appreciated Happy There’s nothing like understanding and being understood!!