1. Communication Skills

2. A process through which two or more people exchange information.
What is Communication?
A process through which two or more people exchange information.

3. Why is Good Communication
Important?
Preventing Misunderstandings Unclear communication can cause hurtful misunderstandings.
Building Healthy Relationships Communication is a tool for building good relationships.
Expressing Yourself Good communication skills allow you to let others know what you want and need.

4. What do you think? Texting…Good or Bad Communication?
Good Communication…
Immediate feedback
Open lines of communication
Allows you to say things
you normally wouldn’t say
face to face.
Bad Communication…
No emotion
May not get a response
May misinterpret
Allows you to say things
you normally wouldn’t say
face to face.
What do you think?

5. Verbal communication only has a 7% impact on your overall communication.
The other 93% is coming from non verbal communication with 55% of body language and 38% of tonality.

6. Communication Styles
Do you know what the 3 communication styles are?

7. Passive Communication
A passive communicator does not offer opposition when challenged or pressured.

8. Aggressive Communication
An aggressive
communicator
is hostile and
unfriendly.

9. Assertive Communication
When you communicate assertively, you express yourself in a direct, respectful way.

10. Assertive communication is best for everyone, it takes
into consideration everyone’s needs

11. Being a good listener is as important
What does it mean to be an Active Listener?
Active Listening means letting the speaker know you are listening and clarifying anything confusing.
Paraphrasing means using your own words to restate what someone else says.
Being a good listener is as important
as being a good speaker!

12. Body Language What are other forms of Body Language?
What is another way we communicate without words?
Body Language
**Video
What are other forms of Body Language?

13. What do your
facial expressions
say about you?
**Video

14. How much of this story can you remember?
What does this activity tell us about communication?
What does this activity tell us about teamwork?
What does this activity tell us about listening skills?
What kind of communication style primarily describes you? (passive, aggressive, assertive)
What is the difference between verbal & nonverbal communication?