1. Communication

3. Communication means: To make known To give to another
To exchange thoughts, feelings and information
To participate
To share
To form a CONNECTING link

4. Why is communication so important?
IT IS THE FOUNDATION OF ALL RELATIONSHIPS
“A relationship is only as good as its’ communication!”

5. MEET WITH YOUR “12:00 PARTNER” Discuss: “What human needs does communication meet?”

6. Without communication, we humans would not SURVIVE.
We Need:
To find out about the world we live in
To know how to interpret our experiences
To release tension
To find out about other people
To know how to get information from others
To know how to let others know what’s going on inside us.

7. COMMUNICATION IS THE WAY RELATIONSHIPS ARE:
CREATED
MAINTAINED
DESTROYED

8. MEET WITH YOUR “9:00 PARTNER” AND DISCUSS: Give specific examples of how communication can be used to create relationships. Give specific examples of how communication can maintain relationships. Give specific examples of how communication can destroy relationships.

9. Why is communication so difficult?

10. When people talk, six possible messages get through:
What you MEAN to say
What you ACTUALLY say
What the other person HEARS
What the other person THINKS HE HEARS
What the other person SAYS about what you said
What YOU THINK the other person said about what you said

11. MESSAGE SENDER RECEIVER
In any given situation, there are three parts to the communication process:
SENDER
RECEIVER
MESSAGE

12. EFFECTIVE COMMUNICATION exists between two people when the RECEIVER interprets the SENDER’s message the way the sender INTENDED.
How does this happen?
BY ASKING QUESTIONS!

13. Watch video:

14. COMMUNICATION NOTES – Part II LISTENING – According to Stephen Covey, when another person speaks we are usually “listening” at one of four levels: * IGNORING – not really listening at all * PRETENDING – “yeah, uh-huh, right?” * SELECTIVE LISTENING – hearing only certain parts of the conversation * ATTENTIVE LISTENING – paying attention and focusing energy on the words that are being said.

15. The HIGHEST form of listening is ACTIVE LISTENING . . .
Listening with the intent to understand

16. THE THREE LEVELS OF COMMUNICATION:
VOCABULARY
VOICE INFLECTIONS
BODY LANGUAGE

17. only 7% of what we communicate is based on VOCABULARY
38% of what we communicate is based on VOICE INFLECTIONS
55%of what we communicate is based on BODY LANGUAGE

18. What are the differences?
I really like you.
I REALLY like you.
I really LIKE you.
What are the differences?

19. TYPES OF NON-VERBAL COMMUNICATION:
Facial expressions and eye contact
Gestures and other body movements
Touch
Personal Space and distance
Clothing and personal appearance
Silence

20. 1. Nonverbal communication can REINFORCE the verbal message.
Non-verbal communication RELATES to verbal communication in three ways:
1. Nonverbal communication can REINFORCE the verbal message.
Give examples

21. 2. Nonverbal communication can REPLACE the verbal message.
Give examples

22. 3. Nonverbal communication can CONTRADICT the verbal message.
Give examples

23. When the nonverbal message CONTRADICTS the verbal message, which message is believed?