One of the fastest growing international software companies Managing more than 3 Million desktops and 600 thousand servers Presence in 19 countries; More than 800 clients in all industries. Finance Telecom Consumer Goods Consumer Goods Other Retail IS 2 UK Bringing International Software 2 the UK

WHAT WE DO Integrated IT Management tools and processes HOW WE DO IT Monitoring and Management  desktops, servers, software and network assets IT Service Management – based on ITIL v.3 BENEFITS Cost Control IT environment Management and Control Operational risk mitigation – Business Continuity Management best practices Processes and Business alignment VALUE PROPOSITION Easy Installation Auto-updates and upgrades Simplified Management for quick and easy use No implementation fees Stop using at any time – no penalties IS 2 UK Bringing International Software 2 the UK

AUTOMATOS SOLUTIONS SUITE AIM : AUTOMATOS INFRASTRUCTURE MANAGEMENT – Inventory / Asset Management – Remote Control (Access) – Software Distribution – Software Management – Server Monitoring – Performance Warehouse – Lifecycle Management – Capacity planning ASM : AUTOMATOS SERVICE MANAGEMENT based on ITIL, PMBOK, COBIT AIS : AUTOMATOS INFORMATION SECURITY based on ISO 27000, BS 25999, COBIT, ITIL IS 2 UK Bringing International Software 2 the UK

AUTOMATOS SERVICE MANAGEMENT – Service Desk (Service Desk) – Service request management and Incidents – Problem Management – Change Management – Event Management – Release Management – Configuration Management – Project Management – Service Level Management – Knowledge Management Knowledge Management Business ProcessesBusiness Requirements UsersService Desk Support Tickets Issue Management Configuration Management Events Management Release Management Fault Management Change Management SLAMonitoring Service Level Management RFC Plan BuildCheck Act IS 2 UK Bringing International Software 2 the UK

USER Real time infrastructure monitoring Performance, capacity and inventory management reports AUTOMATOS AGENT Collect Compact Encrypt Send info to analyzer AUTOMATOS ANALIZER Receive data Store data Analyze data Generate managerial information Peer to Peer Security MANAGEMENT PORTAL Create accounts Download agents Create Reports Real time monitoring Download Agent Security Communication Send Report HOW IT WORKS IS 2 UK Bringing International Software 2 the UK

An Automatos client since 2005, Vivo managed to achieve total control over its IT park, bringing very significative positive impacts in Vivo´s business. Vivo used to use another desktop monitoring solution, and wasn´t obtaining the trustworthy information after 2 year of implementation, which was identifying only assets within Vivo. Automatos was called to solve the problem and in a preliminary analysis the Automatos Infrastructure Management (AIM) solution identified assets Since AIM´s implementation, Vivo started to obtain precise information about the IT asset park, with a total control over purchases X used licenses. All worksheet controls are over, making easy to control all assets lifecycle. IN FOCUS Vivo is the leader in mobile telecommunication in Brazil since its creation in With more than 46 million of active users, Vivo has a nationwide coverage and is present in cities. IS 2 UK Bringing International Software 2 the UK

“Automatos has an enormous concern with the end result to its client. Delivers what was promised in the right time and with precision. This brings comfort to anyone that purchased the solution.˜ Nicola Carrieri, IT Director IN FOCUS The bank had more than 30 thousand equipments spread on all premises, and after 2 years of having Automatos implemented, the number of desktops grew and the operational costs were reduced, saving more than US$ 5 million in this period. IS 2 UK Bringing International Software 2 the UK

In 2004, Tivit was facing a huge challenge – how to manage and know efficiently and effectively all assets (own and Tivit´s clients), within Tivit´s datacenter Automatos brought a perfect fit to the challenge, with Automatos Infrastructure Management solution (AIM). With AIM implemented, Tivit gained control and automatic access over reports with all needed information. In a second stage, Tivit needed to understand an improve the information over the IT park to maximize business results. Automatos implemented a capacity planning solution, with automated performance control, creating upgrade or change suggestions, capturing behavioral deviations on the main technological resources. IN FOCUS With 18 units in the main regions of Brasil and more than 25 thousand employees, TIVIT offers integrated IT infrastructure sevices, application systems and BPO and manages more than servers. IS 2 UK Bringing International Software 2 the UK

“Automatos brought huge savings in the first year of implementation of their solutions here at Oi” Max Viggiano, Asset Manager - Oi/Telemar FOCUS Assets, licenses and patch management processes. 15 thousand desktops and 2 thousand server. PDA’s and Thin Client. IS 2 UK Bringing International Software 2 the UK

“With Automatos VoIP monitoring consulting services, we became better prepared to fulfill our production plan. Besides that, we will have a cost reduction through the use of monitoring tools, foreseeing problems” Gabriel Engel FOCUS Voip monitoring consulting IS 2 UK Bringing International Software 2 the UK