1. Managed Services

2. 1558 1869 2003 Introduction This day in history... Something to start
Queen Elizabeth ascends to the throne of England
1558
The Suez Canal is formally opened.
1869
A little general knowledge following your break to stimulate the mind……
Arnold Schwarzenegger is sworn in as the 38th governor of California
2003

3. Drive growth and competitive advantage Move with speed and scale
Managed Services
Customer Business Imperatives
What our marketplace is telling us 
Drive growth and competitive advantage
A little general knowledge following your break to stimulate the mind……
Move with speed and scale
Balance cost and risk

4. Service management is a critical aspect of any Digital Transformation
Managed Services
Digital Disruption
…has already happened
Service management is a critical aspect of any Digital Transformation
World’s largest accommodation provider owns no properties
World’s largest phone companies owns no telco infrastructure
World’s largest taxi company owns no taxis
World’s most valuable retailer owns no products
UBER
airbnb
Skype & WeChat
Alibaba Group
A little general knowledge following your break to stimulate the mind……
World’s fastest growing bank owns no actual money
World’s largest software vendors own no applications
Most popular media owner owns no content
World’s largest movie house own no cinemas
Facebook
SocietyOne
NETFLIX
Apple & Google

5. 50%+ 45%+ 65%+ 15% 35% Managed Services 75-80%
A look into the future
What will 2018 look like?
Application executives will control 45% of IT spending worldwide
50%+
of IT spending will be cloud-based
45%+
of storage, server, network spend dedicated to digital transformation
65%+
15%
of IT assets will be offsite
A little general knowledge following your break to stimulate the mind……
of public cloud services consolidated to 6 vendors
35%
75-80%
of IT spend dedicated to new digital revenue stream

6. Managed Services Alignment of our services portfolio The Opportunity
A little general knowledge following your break to stimulate the mind……

7. Service Components Acora | Managed Services
Service components; the building blocks of our services
Service Components
Service Management
Infrastructure Management
Security Management
Capacity Management
IT Service Continuity Management
Asset Management
Supplier Management
Patch & Change Management
Problem Management
Event Management
Service Desk
CORE HOURS
Monday to Friday 07:00 – 19:00
OUT OF HOURS
Monday to Friday 19:00 – 07:00 & Weekends
Shared T3 team
Shared or dedicated T1/T2 team
Shared T1/T2 team
Incident Management & service requests

8. Acora | Service Packages
acoraDesk
First line Service Desk to support internal IT teams
Core Service
T1/T2 core hours Service Desk
Problem Management
Asset Management
Options
Dedicated T1/T2 core hours Service Desk
24/7 Support

9. Acora | Service Packages
acoraNight
Out of hours service solution to extend your IT support
Core Service
T1/T2 out of hours Service Desk
Asset Management
Options
Change & patch management
Event management

10. Acora | Service Packages
acoraManage
24/7 Managed Infrastructure
Core Service
T2/T3 24/7 shared teams
Event Management
Change & patch management
Capacity Management
Problem Management
Asset management
Supplier Management
Options
Security management
ITSCM

11. Acora | Service Packages
acoraNAV
Microsoft NAV managed platform service
Core Service
Monthly patch management (OS & SQL)
Contact via NAV Support team
Monitoring
T2/T3 shared teams
Options
Other areas of infrastructure

12. Acora | Service Packages
acoraNAV
Microsoft NAV managed platform service
Incident Management
Dynamics NAV
SQL Server
Windows Server
Network devices
Virtual machines
Physical servers
Storage appliances
Monitoring
Patch Management
On premise
Cloud

13. Acora | Service Packages
acoraSelect
Providing a fully customised managed service
Core Service
T1/T2 24/7 shared or dedicated Service Desk
Asset management
Options
T3 24/7
Event management
Problem management
Capacity management
Change & patch management
Security management
Supplier management

14. Acora | Toolsets Market Leading Applications | Gartner Toolsets
Following significant investment, Acora can fully engage our customers and deliver automated IT services with a market-leading market leading service automation platform. Features include:
Self service portal
Customised workflow
SDaaS – “Service Desk as a Service”
LANDESK management suite allows Acora to provide management of all end-user devices through a unified endpoint management experience. We provide clients with:
Fully automated software and OS deployments
Automate distribution of security patches and updates
Provide detailed inventory and asset information, including software compliance.
CA Infrastructure Management provides Acora the information needed to proactively and efficiently manage client infrastructure solutions, enabling our clients to deliver
superior, differentiated services. Features include:
Customer-specific monitoring dashboards.
Performance and availability monitoring at a business service level.
Through the Alienvault USM platform Acora can ensure that our clients can effectively defend themselves against today’s advanced security threats. Proactively, Acora monitor for security threats and vulnerabilities and provide a holistic view of IT security through security information and event management (SIEM).

15. Acora | Our Story Services ingrained with best practice standards
Accreditations & Partnerships
Services ingrained with best practice standards
Our accreditations demonstrate our commitment to quality and continual improvement. These accreditations mend that we can provide “big business” best practice, security and total peace of mind for our clients.
ISO standards achieved
ISO :2011 – demonstrating an integrated approach to delivering managed services
ISO 27001:2055 – the international best practice for an information security audit
ISO 9001:2008 – acknowledging an internationally recognised quality management system
British standard achieved
BS :2007 – British standard for business continuity management.

16. Many thanks
Matt Wood