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Presenter’s NameDatePresenter’s NameDate© 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark.

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Presentation on theme: "Presenter’s NameDatePresenter’s NameDate© 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark."— Presentation transcript:

1 Presenter’s NameDatePresenter’s NameDate© 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office V3R3 Delta Information Webinar Jörg Adam SEN VA SME PSM

2 Copyright © Siemens Enterprise Communications GmbH and Co. KG All rights reserved. Siemens Enterprise Communications GmbH and Co. KG is a Trademark Licensee of Siemens AG March 2012 Page 2 OpenScape Office / HiPath 3000 CeBIT 2012 OpenScape Office V3R3 Highlights Enhanced Integration Open Directory Service enhancements Application Launcher Microsoft 365 support Contact Center new, optimized myAgent UI myAgent feature enhancements Web Collaboration integrated into OSO -Now also available for ad hoc calls and conferences OpenStage Gateview integrated into OpenScape Office MX, LX and HX OpenScape Office V3R3 UCC for SMBs Updated

3 Confidential - details may change until GA OpenScape Office What’s new in V3R3 – Details Januar 123 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG.  Contact Center enhancements based on customer requirements, for e.g.  New modern & optimized User Interface myAgent  Call Routing based on CLI information  Launching 3 rd party CRM applications & Directory Access via new Open Directory Service  myReport enhancements including now Fax & support  Store of generated reports in customer´s network  Expanded Reporting (CLI, Customer ID, etc.) Contact Center enhancements  UC & UI Integration in VMware´s Groupware Zimbra Collaboration Server  The ZCS Web Client is a full-featured collaboration suite, contains , Group Calender, document Sharing, etc. Zimbra UC Integration  OpenStage Gate View V2  Deployment models, integrated in HX / MX / LX or additional Sheeva Plug PC available  Additional phones & camera support  Video Recording support OpenStage Gate View Integration  New skin variant myPortal for Desktop  Apple MAC OS support with myPortal for Desktop  Busy lamp indication on DSS phone keys inmixed MX/LX and HX networks  Start Web Collaboration out of a 2-way call Expanded User Experience Enhanced Integration Capabilities  ODS (Open Directory Service) enhancements: 3 rd party Application Launcher, trigger customer´s application based on CLI information ( batch file execution )  Microsoft 365 support ( hybrid cloud approach, MS Office on premise – hosted Exchange Server )

4 Confidential - details may change until GA OpenScape Office MX & LX Base Ordering Structure OpenScape Office MX Base Box GMAL 8 x analogue subscriber GMSA 4 x ISDN CO or sub./ 4 x analogue subscriber GMAA 4 x analogue CO / 4 x analogue subscriber GMT 1x T1 (US only) GMS 4 x ISDN CO or sub GME 1 x E1 (not for US) OpenScape Office LX Installation DVD and Linux OS (Standard server HW required) H A R D W A R E Base License MX 10 Plus incl. 10 x Comfort Plus User! B A S E L I C E N S I N G myPortal for Zimbra Brings myPortal features into a the Zimbra Groupware Application (VMware); combines with both Comfort- & Comfort Plus user licenses Comfort Plus User Comfort User feature set; plus: 1.Personal Fax box 2.Drag and Drop Conferencing 3.FMC mobility incl. myPortal for Mobile / Tablet Comfort User Voice features Full UC features incl. Outlook and Exchange synchronization for Contacts & Calendar U S E R L I C E N S I N G f o r N E T W I D E (MX&LX) u s e Three license steps and you are done! Base License MX 20 Plus incl. 20 x Comfort Plus User! Base License LX 5 Plus incl. 5 x Comfort Plus User! Base License LX 20 Plus incl. 20 x Comfort Plus User! myPortal for Outlook Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses

5 Confidential - details may change until GA OpenScape Office MX & LX Advanced Ordering Structure – additional options U P G R A D E L I C E N S E S Upgrade Comfort to Comfort Plus User Upgrade to OpenScape Office V3 MX from OpenScape Office MX V2 F U N C T I O N A L L I C E N S E S CSTA Application Interface myAttendant including 1 Comfort User License myAgent (for MX & LX) Including 1 Comfort User License Contact Center Base License (for MX & LX) Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License Contact Center Fax (for MX & LX) myReports (for MX & LX) Contact Center (for MX & LX) C O N T A C T C E N T E R L I C E N S E S Gate View Cameras per registered Gate View Camera Open Directory Connector 1x per external ODBC database Application Launcher per User Client

6 Confidential - details may change until GA Your easiest path to unified communications Thank you!

7 Copyright © Siemens Enterprise Communications GmbH & Co. KG All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenStage Gate View Powerful entry-level video surveillance solution OpenStage Gate View enables small/medium businesses to: Secure premises! Via OpenStage, iPhone application or PC Observe entrance areas, parking lots, doors, turnstiles, etc. Real-time video Control and grant access together with Doorphone solution

8 Confidential - details may change until GA OpenScape Office V3R3 OpenStage Gateview Integrated into OSO MX, LX and HX New capacities: OSO MX up to 2 cameras Simultaneous video transmission to up to 10 OpenStage 60/80 phones Simultaneous video transmission to up to 10 iPhones or web clients OSO LX & HX up to 8 cameras Simultaneous video transmission to up to 20 OpenStage 60/80 phones Simultaneous video transmission to up to 10 iPhones or web clients New features Recording (and storage on a network drive) Web client (video transmission to mobile phone) Door Opener Enhanced password security concept Licensing per connected camera

9 Confidential - details may change until GA myPortal for Desktop OpenScape Office UC Client at your work station myPortal for Desktop – Desktop UC Client for Windows und OS X  myPortal for Desktop is the OpenScape Office UC Client for employes requiring UC integration into the different operating systems:  Windows  OS X  Powerful UC functionality combines OpenScape Office UC functionality integrated into a single desktop application  Innovative User Design Flexible graphical user interfaces, so that the users can adopt the look and feel of the UC client to their individual requirements

10 Confidential - details may change until GA OpenScape Office V3R3 myPortal modern skins New GUI for myPortal (Mini Client) Much smaller user interface New user experience Less popup windows (conference / chat) New functions and usage enhancements 2 default skins plus 1 customizable skin

11 Confidential - details may change until GA 11 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office V3R3 Contact Center – New enhanced myAgent user interface

12 OpenScape Office V3R3 Contact Center Enhancements Deleting a Contact Center queue Move call position in queue CLIP (source number) depending routing Support of agent “permanent available” function Call back from preferred agent Directory access via LDAP in myAgent Automatic WBM logout for supervisor and admin user “Branch on condition” element in CCV (Threshold) Queue position and call backs in different languages

13 OpenScape Office V3R3 Contact Center - myAgent enhancements Manual dial input box on MyAgent dialog application Recorded calls, fax and , forward as attachment, store in external filesystem Expanded CTI functionality (call pickup, call transfer to another agent / queue, park / unpark) Harmonized report labeling (as in myReports) Improved search, sort and filter functions for Caller List Improved Pop Up window (smaller, individual configurable pop up windows) Pop Up again after call has been terminated Change agent status / add agent to queue

14 Page 14 myPortal for Zimbra Introduction The “Zimbra Collaboration Suite” (ZCS) is  An and groupware suite, developed by Zimbra Inc (now: Vmware),  A web based solution (no Java/Flash/ActiveX installation required)  A low price alternative to Microsoft Outlook.  No client software installation is necessary  ZCS includes all necessary server components incl. web server, …  ZCS installations are often virtualized (Vmware) -> Combination with virtualized OSO LX: All-in-one offering Zimlets are  Server plugins (mostly 3 rd party) to extend the feature set of ZCS For internal use only - details may change until GA

15 Page 1508/2011 myPortal for Zimbra Zimlet for OSO integration “myPortal for Zimbra” is  A Zimlet - adding OpenScape Office UC functions into Zimbra  An additional menu (tab) bar in the Zimbra client, offering access to presence management, favorites, phonebooks, voic , journals  A CTI extension in Zimbra (utilizing an associated desktop phone), offering click-to-dial, e.g. from s The user interface is of this Zimlet is  Web based  Derived from myPortal for Mobile (adjusted to the Zimbra UI) For internal use only - details may change until GA

16 Confidential - details may change until GA Januar 1216 © 2012 Siemens Enterprise Communications GmbH & Co. KG. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG. OpenScape Office Zimbra UC Integration

17 Confidential - details may change until GA OpenScape Office UCC OpenScape Web Collaboration Services OpenScape Web Collaboration launched via OpenScape Office User Interface  Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs  Dedicated SMB base package incl. - 2 Conference Rooms (further conference room licenses available)  Launched via OpenScape Office Drag & Drop Conferencing Service or from call pop-up window  Simple, intuitive interface with one-click access to all features  Integrated text, data, web, and multi-party H.264 desktop video conferencing  Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients  Highly secure 256-bit AES encryption  On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources More detailed information on OpenScape Web Collaboration can be found in SEBA

18 Confidential - details may change until GA

19 Application Launcher Principle, Capabilities, Boundaries Page 19January 10 Client SW Automaticalor manual application control Own Pop Up Window Background or forground operation Warp Up function for last five call Pop Up information independen from data handover Support of internal database or OSO Directory Services Application Control via URL Batch file Up to ten actions per call Handover of up to five arguments Configurable arguments per action Triggering of connected applications with handover of data and pop up window

20 Page 20 Application Launcher Examples J. Schwartze, SEN VA SME SD 32 Automatic batch file SugarCRM Web Integration URL For internal use only - details may change until GA

21 Your easiest path to unified communications Thank you!


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