3 IntroductionPhone Assistant products are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users.Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.
4 Why Customers need applications ? Current Market SituationApplications have become the No.1 ‘Value-added’ reason for business to Invest in PBX telephony systems.Key to our future success is applications:Add VALUE to PBX Sales and reposition as an I.T. Solution.Deliver End User PRODUCTIVITY gains to increase R.O.IAllow business decision makers (managers, supervisors, etc) to use the applications to enhance business PRODUCTIVITYDeliver Admin/IT manager PRODUCTIVITY tools to help maintain their investment (PBX) in-houseCONVINCE IT Managers that the System is I.T. Friendly.
5 Phone Assistant Productivity Suite Enhance PBX and End user ProductivityExpressProEnd UserEnhancedProductivitySupervisorOfficeIT Manager
6 Phone Assistant Solutions Phone ASSISTANT – End UserPhone Assistant Express (Bundle)Phone Assistant Pro (Purchasable)Phone STATUS –Manager/Team LeaderPhone Status Express (Bundle)Phone Status Pro (Purchasable)Phone MANAGER. – IT Manager (Bundle)
7 Phone Assistant Series Express Release Feature Highlights
8 Phone Assistant Series Express Release Feature HighlightsPhone Assistant Express
9 Phone Assistant Express PBX productivity to empower the End User.Key Benefits:View Colleagues online presence and telephone statusAbsent Message‘I want to…’ wizards for easy access to PBX featurese.g. Forward, DND, etcSimple and intuitive point n click call controlView and Dial from PBX extension directory/speed dial listDial from user created contact listsGet reminder of missed callsView, search or sort call historyIP camera integration and controlConference room (participator)Doorphone and IP camera integrationMessage WaitingCall Pick-up/Recording
10 Online Presence and Status Improved EfficiencySet your own online Presence to inform colleagues that you are either: available, will return soon, gone home, in a meeting, in conference, urgent only, not at my desk, or add a custom message.See colleagues’ online presence and telephone status before you make calls.
11 Absent Message follows presence Better IntegrationPA users can display absent message that will be displayed on their telephone when they are away from their desk. Users can type their own absent messages.
12 ‘I want to…’ wizards Simple and Intuitive “I want to” wizards ideal for new users. The following wizards are available:I want to…Change my phone forward settingsChange my do not disturb settingsOpen call controlView IP cameraEdit my contactsLook at historyChange my optionsThe wizard features are designed to make it much easier for new or experienced users to access features quickly
13 Call Control Simple and Intuitive Once a call has been established, this displays easy to use call control functions. These functions include:Put call on holdScreened transfer a callHang-up the callBlind transfer a callRecord the call
14 Door phone and IP Camera Integration. Better IntegrationPanasonic IP cameras can also be integrated with a door phone. When a door phone call is answered, the IP camera tab opens and video from camera feed is displayed.A door-opener can be controlled from this tab at the press of a button.
15 Call History Search Added Value History log entries can be searched via text input box located on History tab.Call history log entries can be searched bynumber,date,time,length of callLast 10 Occurrence of each type
16 Contacts and Directories Easy to usePBX System Speed Dial directory is available. These are labeled as “Phone Directory”. The list can be sorted for easy access.Contacts from speed dial lists can be added to personal contact list via ‘Drag & Drop’.
17 Message Waiting Easy to use Busy users can be left a ‘Message Waiting Indication’ to alert them that they were being contacted.When clicked, the Message Waiting Icon opens up to reveal extension number of caller. The option is given to Call Back or delete the message.
18 Call Pick-up Easy to use Calls coming in to Busy extensions can be picked-up at the press of a button.
19 Call Recording Easy to use Calls can be recorded directly to Voice mail at the press of a button. *Panasonic TVM Voice Mail required.
20 Phone Assistant Series Express Release Feature HighlightsPhone Assistant Status Express
21 Phone Assistant Status Express PBX productivity to empower the End User.Key Benefits:Provide Team Leaders/Supervisor powerful ToolsMonitor Team in Real-time*Monitor Call history of Individual and TeamBarge-in to callsTake-over callsCall History SearchReporting (sample)Export Call log to CSV file* Call Monitoring is subject to country law and best business practice
22 * Call Monitoring is subject to country law and best business practice Real Time MonitoringBetter IntegrationSelected extensions are monitored by the supervisor and call details are displayed in the information panel:Call StatusOnline PresenceDirection of call Inbound/OutboundCaller ID detailsCall durationStatus duration* Call Monitoring is subject to country law and best business practice
23 Barge-in Calls Barge-in to selected calls Supervisors can Barge-in to selected monitored calls.Provide assistance to Team MemberA Conference Call is setup – allowing supervisors to communicate with all parties.
24 Take Over Calls Take Over to selected calls Supervisors can Take Over selected monitored calls.Provide assistance to Team MemberSelected call is removed from the internal user (e.g. new employee) and transferred to the supervisor.
25 Call History Search Add Value History log entries can be searched via text input box located on History tab.Call history log entries can be searched byNumber,Date,Time,Length of callLast 10 Occurrence of each type
26 ReportingAdd ValueA limited report (last 10 calls) of a selected extensions call history is displayed within the report tab.Last 10 Occurrence of each type
27 Export Call Log to CSV Add Value Limited history report data (last 10 calls) can be exported as CSV file to use with external 3rd party report softwareLast 10 Occurrence of each type
28 Phone Assistant Series Express Release Feature HighlightsPhone Assistant Manager
29 Phone Assistant Manager Strengthen the IPBX capabilities and help sell the system.Target: Empower the Administrator or IT manager.Key Benefits:Browser based administrationIdeal for System Administrator to manages PBX System and ExtensionsMonitor Call states/PresenceLast 10 occurrences' in each callBarge inTake Over
30 Phone Assistant Manager Better IntegrationKey System settingsKey Ext Settings
31 Phone Assistant Series Pro Release Feature Highlights
32 Phone Assistant Series Pro Release Feature HighlightsPhone Assistant Pro
33 Phone Assistant PRO (ver 1.1) Sell powerful productivity tools, empower End User.Phone Assistant Pro has the same features as Phone Assistant Express with many new and improved features.Improved:Conference room (initiator)128 Phone Assistant UsersCall History unlimited with search100 groups in contact listNew:Outlook IntegrationIP Softphone Module
34 Call History (unlimited) with Search Add ValueThe number of history log entries that can be viewed is only limited by available PBX call data.History log entries can be searched via text input box located on History tab.Call history log entries can be searched byNumber,Date,Time,Length of call
35 Contact List Groups Easy to use PA contact list can be sorted into groups. Preset groups include:Business,Private, andAll contacts.Users can create and name new groups.A total of 100 groups can be defined by users.
36 Outlook Integration Add Value Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab.Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant.Click dials Business ContactRight Click other
37 IP Soft phone Module (KX-N9101X) Remote/Home workerIP Softphone is an additional module that can be installed as a plug-in module.Users that have the module installed can make calls directly from the softphone without the need of a physical phone.The user’s laptop acts as an IP phone and a built-in Dial pad allows for easy dialing.Requirements:Mic/Headset required on PCTDA PBX with IP EXT16 CardPC connected over IP Network
38 Phone Assistant Series Pro Release Feature HighlightsPhone Assistant Status Pro
39 Phone Assistant Status Pro (ver 1.1) To strengthen PBX argument and help sell PBX.Target: Empower Supervisor / Manager / Team LeadPhone Assistant Status Pro has the same features as Phone Assistant Status Express with many new and improved features:Improved :Monitor ALL 128 user in Real-timeUnlimited Call history of all users with searchBuilt In Basic ReportsCSV Export for ReportNewListen in
40 Built-in Basic Reports Add ValueA basic report of a selected extensions call history is displayed within the report tab.
41 CSV Export for Reports Add Value Basic history report data can be exported as CSV file to use with external 3rd party report software
42 Listen-inAdd ValueSupervisors can listen-in secretly to monitored calls.
43 Phone Assistant Series Pro Release Feature HighlightsPhone Assistant Manager
44 Phone Assistant Manager To sell PBX productivity empowering administrator (IT Manager)Key Enhancements:Program settings for each userRemote extension lockFlexible key assignment for each phone
46 Ordering – Product Line-up ApplicationProductLicensed modulePA ProKX-NCS1101(PA Pro 1 License)KX-NCS1105(PA Pro 5 License)KX-NCS1110(PA Pro 10 License)KX-NCS1199(PA Pro 128 License)PA Status ProKX-NCS1201(PA Status Pro 1 License)IP SoftphoneKX-NCS9101(PA IP Softphone 1 License)
47 Note: License is entered in PA Manager and controlled by PA Server LicensingPhone Assistant is bundled on a CD or downloaded free from the Dealer Web Site.From this CD, software can be installed as follows:PA PRO modeFull Phone Assistant Pro feature – requires 1 license per user (requires purchase from Dealer)Licenses available as 1, 5, 10, or 128 user license packsFor customer to test Phone Assistant for its features, they can choose:PA PRO Trial modeFull Phone Assistant Pro feature –time limit for 60 days from date of installationCustomers purchase License for future use -required after 60 daysMaximum 2 – TDA50, 4 - TDA100/200, 8 - TDA600 PA simultaneous logins allowedPA Express modePhone Assistant Express -limited features with no time limit on useNo License requiredMaximum 5 – TDA50, TDA100/200, 20 - TDA600 PA simultaneous logins allowedNote: License is entered in PA Manager and controlled by PA Server
48 (1) Phone Assistant Pro PA Pro mode: PBXPA Pro modePA Pro Trial modePA Express modePA Pro mode + PA Express modeKX-TDA5012825KX-TDA100 KX-TDA200410KX-TDA600820PA Pro mode:The maximum number of PA Clients that can be registered to use the full functions of PA after registering licenses.PA Pro Trial mode:The number of PA Clients that can use the full functions of PA during the trial period (60days).PA Express mode:The number of PA Clients that can use limited functions of PA allowed without license registration.
50 Licensing Licence Registration Sheet PA Pro License Example License sheet is shownTo register a licence, you will need the following information.Registration Number:16 numeric characters that PA Server generates automatically when Licence Type is selected on theLicence Registration screen.Licence Number:11 alphanumeric characters attached to the software package.Registration ID:8 alphanumeric characters attached to the software package.Registration Key (KEYCODE):16 numeric characters that is issued by the Panasonic web site.