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Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration.

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Presentation on theme: "Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration."— Presentation transcript:

1 Panasonic Phone Assistant CTI Application Suite CTI = Computer Telephony Integration

2 Topics Introduction Express Release Feature Highlights –Phone Assistant Express –Phone Assistant Status Express –Phone Assistant Manager Pro Release Feature Highlights –Phone Assistant Pro –Phone Assistant Status Pro –Phone Assistant Manager (Enhancements) Licensing –Express (Bundled Version) –Pro Trial mode –Pro (Licensed) Version –Option Modules Ordering Pro Release Future Enhancements Support contact

3 Introduction Phone Assistant products are intuitive PC-based productivity software applications that converges telephony capabilities with screen based presence, availability, and a variety of collaboration applications to simplify and enhance real-time communications for business users. Phone Assistant applications combine the power of the Panasonic KX-TDA Hybrid IP PBX together with personal computers to provide Computer Telephony Integration (CTI) Solutions - allowing intuitive point-n-click operation for personal, team, and business productivity.

4 Current Market Situation Why Customers need applications ? Applications have become the No.1 ‘Value-added’ reason for business to Invest in PBX telephony systems. Key to our future success is applications: -Add VALUE to PBX Sales and reposition as an I.T. Solution. -Deliver End User PRODUCTIVITY gains to increase R.O.I -Allow business decision makers (managers, supervisors, etc) to use the applications to enhance business PRODUCTIVITY -Deliver Admin/IT manager PRODUCTIVITY tools to help maintain their investment (PBX) in-house -CONVINCE IT Managers that the System is I.T. Friendly.

5 Enhanced Productivity Enhance PBX and End user Productivity Supervisor Pro Express IT Manager End User Office Phone Assistant Productivity Suite

6 Phone Assistant Solutions Phone ASSISTANT – End User –Phone Assistant Express (Bundle) –Phone Assistant Pro (Purchasable) Phone STATUS –Manager/Team Leader –Phone Status Express (Bundle) –Phone Status Pro (Purchasable) Phone MANAGER. – IT Manager (Bundle)

7 Phone Assistant Series Express Release Feature Highlights

8 Phone Assistant Series Express Release Feature Highlights Phone Assistant Express

9 PBX productivity to empower the End User. PBX productivity to empower the End User. Phone Assistant Express Key Benefits: –View Colleagues online presence and telephone status –Absent Message –‘I want to…’ wizards for easy access to PBX features e.g. Forward, DND, etc –Simple and intuitive point n click call control –View and Dial from PBX extension directory/speed dial list –Dial from user created contact lists –Get reminder of missed calls –View, search or sort call history –IP camera integration and control –Conference room (participator) –Doorphone and IP camera integration –Message Waiting –Call Pick-up/Recording

10 Online Presence and Status Set your own online Presence to inform colleagues that you are either: available, will return soon, gone home, in a meeting, in conference, urgent only, not at my desk, or add a custom message. See colleagues’ online presence and telephone status before you make calls. Improved Efficiency

11 Absent Message follows presence PA users can display absent message that will be displayed on their telephone when they are away from their desk. Users can type their own absent messages. Better Integration

12 ‘I want to…’ wizards “I want to” wizards ideal for new users. The following wizards are available: I want to… –Change my phone forward settings –Change my do not disturb settings –Open call control –View IP camera –Edit my contacts –Look at history –Change my options Simple and Intuitive

13 Call Control Once a call has been established, this displays easy to use call control functions. These functions include: – Put call on hold – Screened transfer a call – Hang-up the call – Blind transfer a call –Record the call Simple and Intuitive

14 Door phone and IP Camera Integration. Panasonic IP cameras can also be integrated with a door phone. When a door phone call is answered, the IP camera tab opens and video from camera feed is displayed. A door-opener can be controlled from this tab at the press of a button. Better Integration

15 Call History Search History log entries can be searched via text input box located on History tab. Call history log entries can be searched by – number, – date, – time, – length of call Added Value

16 Contacts and Directories PBX System Speed Dial directory is available. These are labeled as “Phone Directory”. The list can be sorted for easy access. Contacts from speed dial lists can be added to personal contact list via ‘Drag & Drop’. Easy to use

17 Message Waiting Busy users can be left a ‘Message Waiting Indication’ to alert them that they were being contacted. When clicked, the Message Waiting Icon opens up to reveal extension number of caller. The option is given to Call Back or delete the message. Easy to use

18 Call Pick-up Calls coming in to Busy extensions can be picked-up at the press of a button. Easy to use

19 Call Recording Calls can be recorded directly to Voice mail at the press of a button. *Panasonic TVM Voice Mail required. Easy to use

20 Phone Assistant Series Express Release Feature Highlights Phone Assistant Status Express

21 PBX productivity to empower the End User. Phone Assistant Status Express Key Benefits: Provide Team Leaders/Supervisor powerful Tools Monitor Team in Real-time* Monitor Call history of Individual and Team Barge-in to calls Take-over calls Call History Search Reporting (sample) Export Call log to CSV file * Call Monitoring is subject to country law and best business practice

22 Real Time Monitoring Selected extensions are monitored by the supervisor and call details are displayed in the information panel: – Call Status – Online Presence – Direction of call Inbound/Outbound – Caller ID details – Call duration – Status duration Better Integration * Call Monitoring is subject to country law and best business practice

23 Barge-in Calls Supervisors can Barge-in to selected monitored calls. –Provide assistance to Team Member A Conference Call is setup – allowing supervisors to communicate with all parties. Barge-in to selected calls

24 Take Over Calls Supervisors can Take Over selected monitored calls. –Provide assistance to Team Member Selected call is removed from the internal user (e.g. new employee) and transferred to the supervisor. Take Over to selected calls

25 Call History Search History log entries can be searched via text input box located on History tab. Call history log entries can be searched by – Number, – Date, – Time, – Length of call Add Value

26 Reporting A limited report (last 10 calls) of a selected extensions call history is displayed within the report tab. Add Value

27 Export Call Log to CSV Limited history report data (last 10 calls) can be exported as CSV file to use with external 3rd party report software Add Value

28 Phone Assistant Series Express Release Feature Highlights Phone Assistant Manager

29 Key Benefits: Browser based administration Ideal for System Administrator to manages PBX System and Extensions Strengthen the IPBX capabilities and help sell the system. Target: Empower the Administrator or IT manager. Strengthen the IPBX capabilities and help sell the system. Target: Empower the Administrator or IT manager.

30 Phone Assistant Manager Key System settings Key Ext Settings Better Integration

31 Phone Assistant Series Pro Release Feature Highlights

32 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Pro

33 Sell powerful productivity tools, empower End User. Phone Assistant PRO (ver 1.1) Phone Assistant Pro has the same features as Phone Assistant Express with many new and improved features. Improved: Conference room (initiator) 128 Phone Assistant Users Call History unlimited with search 100 groups in contact list New: Outlook Integration IP Softphone Module

34 Call History (unlimited) with Search The number of history log entries that can be viewed is only limited by available PBX call data. History log entries can be searched via text input box located on History tab. Call history log entries can be searched by – Number, – Date, – Time, – Length of call Add Value

35 Contact List Groups PA contact list can be sorted into groups. Preset groups include: –Business, –Private, and –All contacts. Users can create and name new groups. A total of 100 groups can be defined by users. Easy to use

36 Outlook Integration Microsoft Outlook contacts can be integrated into Phone Assistant. The contact details appear under contacts tab. Once MS Outlook contacts are linked, users can dial any Outlook contact from Phone Assistant. Add Value

37 IP Soft phone Module (KX-N9101X) IP Softphone is an additional module that can be installed as a plug-in module. Users that have the module installed can make calls directly from the softphone without the need of a physical phone. The user’s laptop acts as an IP phone and a built-in Dial pad allows for easy dialing. Requirements: Mic/Headset required on PC TDA PBX with IP EXT16 Card PC connected over IP Network Remote/Home worker

38 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Status Pro

39 To strengthen PBX argument and help sell PBX. Target: Empower Supervisor / Manager / Team Lead To strengthen PBX argument and help sell PBX. Target: Empower Supervisor / Manager / Team Lead Phone Assistant Status Pro (ver 1.1) Phone Assistant Status Pro has the same features as Phone Assistant Status Express with many new and improved features: Improved : Monitor ALL 128 user in Real-time Unlimited Call history of all users with search Built In Basic Reports CSV Export for Report New Listen in

40 Built-in Basic Reports A basic report of a selected extensions call history is displayed within the report tab. Add Value

41 CSV Export for Reports Basic history report data can be exported as CSV file to use with external 3rd party report software Add Value

42 Listen-in Supervisors can listen-in secretly to monitored calls. Add Value

43 Phone Assistant Series Pro Release Feature Highlights Phone Assistant Manager

44 Key Enhancements: Program settings for each user Remote extension lock Flexible key assignment for each phone To sell PBX productivity empowering administrator (IT Manager)

45 Product Line-up License Options

46 Ordering – Product Line-up ApplicationProduct Licensed module PA ProKX-NCS1101(PA Pro 1 License) KX-NCS1105(PA Pro 5 License) KX-NCS1110(PA Pro 10 License) KX-NCS1199(PA Pro 128 License) PA Status Pro KX-NCS1201(PA Status Pro 1 License) IP Softphone KX-NCS9101(PA IP Softphone 1 License)

47 Licensing Phone Assistant is bundled on a CD or downloaded free from the Dealer Web Site. From this CD, software can be installed as follows: PA PRO mode –Full Phone Assistant Pro feature – requires 1 license per user (requires purchase from Dealer) –Licenses available as 1, 5, 10, or 128 user license packs For customer to test Phone Assistant for its features, they can choose: PA PRO Trial mode –Full Phone Assistant Pro feature –time limit for 60 days from date of installation –Customers purchase License for future use -required after 60 days –Maximum 2 – TDA50, 4 - TDA100/200, 8 - TDA600 PA simultaneous logins allowed PA Express mode –Phone Assistant Express -limited features with no time limit on use –No License required –Maximum 5 – TDA50, 10 - TDA100/200, 20 - TDA600 PA simultaneous logins allowed Note: License is entered in PA Manager and controlled by PA Server

48 PA Pro mode: The maximum number of PA Clients that can be registered to use the full functions of PA after registering licenses. PA Pro Trial mode: The number of PA Clients that can use the full functions of PA during the trial period (60days). PA Express mode: The number of PA Clients that can use limited functions of PA allowed without license registration. (1) Phone Assistant Pro PBXPA Pro modePA Pro Trial mode PA Express modePA Pro mode + PA Express mode KX-TDA KX-TDA100 KX-TDA KX-TDA

49 Phone Assistant Pro/Express

50 Licensing Licence Registration Sheet PA Pro License Example License sheet is shown To register a licence, you will need the following information. Registration Number:16 numeric characters that PA Server generates automatically when Licence Type is selected on theLicence Registration screen. Licence Number:11 alphanumeric characters attached to the software package. Registration ID:8 alphanumeric characters attached to the software package.Registration Key (KEYCODE):16 numeric characters that is issued by the Panasonic web site.

51 Let Sales Begin!


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