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What’s new with OpenScape Office V3?

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1 What’s new with OpenScape Office V3?
For those that can see this you will need to dial the number below to hear the presentation Toll: Participant Code: The audio bridge will open at approx 9:50 am GMT What’s new with OpenScape Office V3? Insert speaker’s name, title, and date of presentation in the allocated space above. Webinar – 15th April 10am GMT

2 What will we cover? Topic Presenter
What’s new with OpenScape Office version 3? OpenScape Office LX – scaling for the mid market. Virtualisation and Distribution Andrew Wild What official Siemens training is there? New price book and ordering codes for V3. Westcon Pre Staging facilities Dave Garwood Questions? All

3 Cover slide for OpenScape Office V3 Product Overview Presentation.
Andrew Wild 3

4 OpenScape Office Simply the Best
OpenScape Office Uniquely simplifies communications through an “All in One” UC Solution for single and multi-site SMBs Make the smart investment in OpenScape Office and: The most complete all-in-one UC solution presence, telephony, mobility, conferencing, IM, voic , directory, fax, contact center Easy-to- access & use Intuitive clients, seamlessly integrated in MS Outlook, independent of your current location or device Secure, reliable, easy-to-install & manage supporting single and multi-site installations, as well as virtualized deployments Get more done Serve your customers better Lower your communication costs! February 2011 Page 4 4 4

5 OpenScape Office Solution Overview
Common OpenScape Office UC solution combines Mobility Voice Messaging Contact Center UC Network Services Social Media Session Control Network-wide User Management Presence Federation WLAN Management Call Data Recording Administration and Licensing SIP Trunking All-in-one HW/SW UC Platform OpenScape Office MX Virtualized SW UC Solution OpenScape Office LX UC solution for HiPath 3000 OpenScape Office HX Supports up to 150 users All-in-one functionality comes pre-installed: Analog and ISDN Subscribers Carrier connectivity via broadband, digital/analog lines Supports up to 500 users SW running on Linux OS & standard server HW: Virtualization with VMware (vSphere) Carrier connectivity via broadband (SIP Trunking) Supporting up to 500 users Linux OS based - stand. HW: Virtualization with VMware (vSphere) Connection to HiPath 3000 Broadband = SIP and Internet Digital = BRI / PRI Analog = Analog February 2011 Page 5 5

6 OpenScape Office V3 What’s new with OpenScape Office MX & LX
Pure Software UC - OpenScape Office LX - Supporting 500 users - on standard server The most complete UC Solution for single and multi-site SMBs Mobility Mobile UC Client (web-application) OpenScape Office V3 UC for SMBs Social Networking Presence Federation Google Chat Integration Skype Connect UCC Networking between different sites and external parties (MX & LX) Virtualization for SMBs OpenScape Office LX virtualization (VMware) February 2011 Page 6 6

7 OpenScape Office V3 Feature Enhancements
Ongoing collaboration with our channel partners is why OpenScape Office V3 remains the best SMB UC solution on the market Expanded myPortal UC client supporting customization and support click to dial from any application Presence Federation and Multi User Chat with teams New Fax Features (Serial Fax, Journals and API) Expanded Open SIP Architecture – Users and Trunking New User Profile Templates to speed up installation Changeable myPortal user settings via WBM Survivability options with OpenScape Office LX And even more…. OpenScape Office V3 February 2011 Page 7 7

8 OpenScape Office Special Channel Partner Programs and Support
Optimized for Channel Partners Simplified Ordering and Configuration Pick a deployment model (appliance or standard server) Chose one base package (one out of three) Pick additional user licenses to expand Internet and Partner Portal SEBA Enhanced marketing tools, collateral information, Case Studies and White Papers via Dedicated Partner Portal – providing dedicated marketing resources and further collateral , ordering tools, SW downloads, service support Training Dedicated Training modules via web for “Sales Consultants and Sales Engineering” as well as “Service Professionals” including specific training classes Opportunity! Attractive on-boarding program to minimize a partners “time to money” Demo packages (via Go Forward! Program) Free 90 day Evaluation License for OpenScape Office Contact Center Free upgrade license from V2 to V3 (for the first 3 month after GA) February 2011 Page 8 8 8

9 OpenScape Office Simply the best Unified Communication and Collaboration solutions for SMBs!
The most complete All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Messaging, IM, Fax and Contact Center The most flexible and scalable deployment from standalone to multisite, from converged to full IP, as appliance, on standard server and for virtualized environments The most innovative user experience for PC Desktops, MS Outlook, Smartphones/Mobile, Desktop-Phones Channel friendly - The right and perfect choice for Channel Partners less order positions, Channel License Packages, Try & Buy Evaluation February 2011 Page 9 Page 9 9 9

10 Gartner - SEN’s strong standing
OpenScape Office What the analysts are saying Gartner - SEN’s strong standing Siemens has a long history of selling voice and advanced communications applications and has an impressive installed base of SMB customers across Europe. OpenScape Office MX is built as a complete all in one voice and networking offering for small businesses, reducing the need for separate boxes. Siemens has a strong presence, ample channel partners and delivery capabilities across Western Europe. The OpenScape Office suite features a rich range of UC applications, including voice, conferencing, voice mail, messaging, mobility, multimedia contact center and presence/IM applications. SMBs across Western Europe should consider Siemens if they are looking for an all in one, full featured UC solution Rating: Positive Source Gartner Market Scope for UC/SMB in Western Europe February 2011 Page 10 10 10 10

11 OpenScape Office The All-in-one UC Solution to Your Communications Issues!
Visible Voic Integrated Presence Fax Mailbox Live Call Recording Call Journal Outlook Integration Directory Access OpenScape Office Favorites Drag & Drop Conferencing Instant Messaging Call Pop-ups One Number Service Personal Notifications Social Media Personal Auto-Attendant Click-to-Dial Mobility February 2011 Page 11

12 OpenScape Office The Most Comprehensive UC Solution for SMBs
Expanded Features Browser-based UC client for mobile devices IM Presence Federation with external connectivity (XMPP) SIP enhancements, support of SIP phones for OSO application, Video Client, Fax via SIP trunks New OpenScape Office UC Solution Expanded Deployment First Virtualized UC Software Solution for SMBs OpenScape Office LX/HX UC features – network-wide for SMBs with multiple locations up to 1000 network users New OpenScape Office LX Software UC solution Supporting up to 500 users New OpenScape Office MX All-In-One UC Solution Supporting up to 150 users Server-Based UC solution for HiPath 3000 installations Supporting up to 500 users OpenScape Office HX* *) to be released with MR Q4/2011 February 2011 Page 12 12

13 OpenScape Office V3 What’s New – Highlights Details
OpenScape Office User Enhancements OpenScape Personal Edition S (Video) OpenStage 60/80 UC enhancements Access to Presence Capabilities Visible Control of Voic Expansion of Device Features Customizable and extended myPortal client (click to dial) Instant Messaging with Multi User Chat and external connectivity Enhanced Open SIP Architecture – open up user features New Fax Features (Serial Fax, Journals and API) Centralized User Management in Networks User Settings changeable with Service/Admin Access New User Profile Templates to speed up installation Virtual User Interface for easy error tracking Extended Serviceability Mobility Enhancements OpenScape Office UC mobility via myPortal while working away from the desk Networking Scalability OpenScape Office MX to support 150 users OpenScape Office LX to support 500 users Support of 1000 users in the network Virtualization of OSO LX based on VMware vSphere Voice and UC Networking between MX and LX Systems Network-wide UC features (Attendant Services, Presence, Messaging and Conferencing) Voice Networking between HiPath 3000 and OpenScape Office MX and LX systems February 2011 Page 13 13

14 OpenScape Office V3 Enhanced set of UC user clients
Integrated, UC-Clients for Users myPortal is the OpenScape Office UC client that is available in different variations New myPortal for Mobile used by mobile workers while not having access to their PC clients New myPortal for OpenStage used by office workers to quickly change their presence and listen to their voic Enhanced myPortal for Desktop used by office workers Broadband = SIP and Internet Digital = BRI / PRI Analog = Analog Enhanced myPortal for Outlook the prefect way for office workers using Microsoft Outlook February 2011 Page 14 14

15 myPortal for Mobile Introduction to OpenScape Office UC Mobility
myPortal for Mobile, the browser based solution on your mobile phone myPortal for Mobile is the OpenScape Office user interface that is now available for mobile employees who use a smartphone with a graphical user interface such as: iPhone, Blackberry, Nokia, Android and Windows Mobile Open browser based approach for all other mobile phones - No dedicated applications need to be loaded on the mobile device Optimal rate utilization – Users can optimize their communication charges by choosing different calling procedures (Callback, GSM or Call through preferred) based on their existing carrier rates February 2011 Page 15 15

16 myPortal for Mobile Feature Details
Variable user interface (display resolution and touchpad function) Multi-language support (All supported OpenScape Office languages) Live Presence Status (change of presence and display of status) Favorites – One touch access to most frequent contacts One Number Service Connection Control for your office extension Incoming calls (using normal smartphone functions) Outgoing Calls Manual dialing Redial function Optimal rate utilization (changeable by user) Callback procedure (mobile to be called by system) Call-through procedure (mobile calls system) Phone books/contacts Internal phone book with presence status Personal contacts System phone book Voic query and control my Portal for Mobile (access via web) OpenScape Office V3 myPortal for Mobile OpenScape Office is packed with built-in UC features as this list shows. Integrated voice supported presence, features to support a mobile workforce, and conferencing options are some of the key highlights. February 2011 Page 16 16

17 myPortal for OpenStage UC access via OpenStage 60 and 80
myPortal for Openstage - Access to UC key features on your OpenStage device myPortal for OpenStage is the OpenScape Office XML application for OpenStage 60 and 80 users to provide access to: Presence Visual Voic Presence – Users can change their presence right from the OpenStage User interface Visual Voic – Users can visually access and manage their voic inbox and listen to the most important messages first… All Integrated – myPortal for OpenStage can be directly launched from OpenScape Office without further SW needs February 2011 Page 17 17

18 OpenScape Office UC enabled Devices and Voice Clients
OpenStage 15 OpenStage 20 OpenStage 40 OpenStage 60 OpenStage 80 Mobile UC & FMC Clients WLAN and IP DECT Soft Clients February 2011 Page 18 18 18

19 OpenScape Office Interfaces & Integration
Desktop OS Windows XP Windows Vista Windows 7 (32 & 64 bit) Server OS Linux Support Novell SUSE Linux Enterprise 11 OpenScape Office Interfaces & Integration Microsoft Outlook Integration Outlook & 2010 (32 bit) Microsoft Exchange Connectivity Exchange & 2010 Microsoft Office Dial from any application Office & 2010 VMware Virtualization VMware Server vSphere MS Terminal Server Windows Server & (32 & 64 bit) CITRIX Support Citrix Presentation Server 4.5, XenApp 5.0 & 6.0 Browser Support Firefox 3 Internet Explorer 6 & 8 Mobile Browser Support Firefox Internet Explorer Safari Open Interfaces & SDK CSTA, TAPI, LDAP, XMPP Continuous support of the latest releases & versions February 2011 Page 19 19 19

20 OpenScape Office V3 From Standalone to an Extended UC Domain
Introducing the Extended UC Domain for SMBs From Standalone Voice Islands To an Extended UC Domain World Expanding V3 V2 February 2011 Page 20 20

21 OpenScape Office V3 Networking bring us…
Extended UC Domain experience for all users OpenScape Office V3 Networking Multiple networked OpenScape Office MX OpenScape Office LX networked with MX gateway Mixed OpenScape Office MX and LX networks Voice features in the network OpenScape Office MX networked with HiPath 3000 V8 OpenScape Office LX networked with HiPath 3000 V8 HiPath 3000 V8 gateways in OpenScape Office networks Deployment details on Extended UC Domain available in separate presentation February 2011 Page 21 21 21

22 OpenScape Office V3 UC Features in the Network
Extended UC Domain experience for all users Voice supported presence management (presence visibility) Network-wide call status (ringing, on call, active mobile device…) Call Pick Up via myPortal Instant Messaging including multi user chats Drag & Drop Conferencing in the network myAttendant change presence status for all users in the network System-wide internal directory and favorites External directories via LDAP Integration into MS Exchange calendar and public folders Voic forwarding in the network XMPP based presence & chat support to external partners OpenScape Office V3 Networking February 2011 Page 22 22 22

23 Virtualization Enabling Always On IT
How the market leader VMware explains virtualization for SMBs? “Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them” Virtualization for Small and Midsize Business …and it is not just for the Fortune 500 anymore! SMBs face many of the same IT challenges as larger enterprises, trying to accommodate increasing demand for new IT capabilities and services. SMBs often place even greater emphasis on cost savings and on protecting business critical systems and data, since shrinking IT staff and budgets… Specifically, SMBs are seeing improvements in: Time spent on routine IT administrative tasks Backup and data protection Application availability Ability to respond to changing business needs Business continuity preparedness Company profitability and growth rate Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them and present a logical view of these resources. It is the separation of specific services or data from dedicated hardware resources. “A VM is the representation of a physical machine by software. It has its own set of virtual hardware (e.g., RAM, CPU, NIC, hard disks, etc.) upon which an operating system and applications are loaded. The operating system sees a consistent, normalized set of hardware regardless of the actual physical hardware components.” Server Virtualization encapsulates hardware, operating system and application into a portable, hardware-independent software container; also knows as Virtual Machine or VM. It allows to run multiple of these software containers on the same hardware. Source: VMware SMB Survey February 2011 Page 23 23

24 supports virtualization
OpenScape Office V3 Enabling Always On UC for SMBs OpenScape Office LX is the first software based SMB UC solution allowing Virtualization services Benefits and Motivation of virtualized environments Reduction of physical Server-Parks -> HW costs, Space Re-organization due to server rank-growth (server farms got out hand) Need of Centralized Management due to high number of applications Enhanced reliability Ease of Data Backup and Restore Scalability Monitoring Re-use of old OS systems in a virtual environment Green IT aspects (One Server needs less power) Reduced Service Hours Siemens is an established, proven and reliable leader in this market. We are now majority owned by a dynamic venture capital firm We are debt free and have significant resources for R&D to maintain and extend our leadership position Our offering is already comprehensive and market-shaping We have over 1 million customers in 120 countries. Partnership is a central part of our market strategy. In summary, SEN is a stable, innovative trailblazer in the market for Unified Communications solutions that can help deliver real value in all of these areas. OpenScape Office LX supports virtualization with February 2011 Page 24 24 24

25 OpenScape Office Survivability options
OpenScape Office Survivability – It is your choice High Availability Server HW MX failover - survivability VMware – High availability Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard disks (RAID) two physical HD’s recommended ECC RAM to detect and correct RAM errors OpenScape Office LX to MX failover scenario, when OpenScape Office MX is used as gateway In case of LX emergency, OS IP devices will automatically re-register via second standby registration setting towards existing MX system Voice functionality can be used during the emergency mode OpenScape Office free base package extensions can be used to ensure availability of key people Monitors and detects virtual machines for “guest OS” failures and automatically starts virtual machines Detects server failures automatically, using a “heartbeat” on servers Restarts virtual machines almost instantly without human intervention on a different physical server In case of fail over LX will restart immediately with existing configuration; no further licenses needed February 2011 Page 25 25

26 OpenScape Office V3 Serviceability and Manageability Enhancements
Fully integrated software components and client applications Easy operate and maintain Web Based Management Centralized Management of MX and LX in Networks Intuitive wizards simplify the setup and configuration New User Profile Templates and defaults to speed up installation User Settings changeable centrally with Service/Admin Access Integrated phone deployment software Remote Access and Update via Internet Enhanced Trace and proof options Modularization of backup and debugging files Virtual User Interface for easy error tracking (Online User) SSDP ready – Improved remote serviceability from SEN! OpenScape Office V3 New New New New February 2011 Page 26 26

27 Training Free training is available from the Training section of the SEBA Portal Siemens APT can provide partners with a broad range of training options Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click here To view training offerings at APT and Siemens Certified Training Partners: To view OpenScape Office MX / LX training courses on offer, click here To find an approved training location near you, click here February 2011 Page 27 27

28 Use upsell opportunities! Contact Center Evaluation
Evaluating OpenScape Office 30 Day Activation Period and new Contact Center Evaluation Licensing of OpenScape Office has never been easier! Reduced number of licenses; less order positions! Common user licenses for MX and LX Licenses can be shifted in a customer network 30 Days Activation Period Use upsell opportunities! Get final Licenses Contact Center Evaluation For 30 days, you have unlimited use of all OpenScape Office MX/ LX features! Give customers a chance to fall in love with all features OpenScape Office provides. Before the end of 30 days, you must activate the software for continued use Let customers try the OpenScape Office Contact Center for 90 days! February 2011 Page 28 28 28

29 OpenScape Office V3 UC Base Ordering Structure
U S E R L I C E N S I N G f o r N E T W I D E u s e myPortal Outlook Integration (for MX & LX) Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses Comfort User (for MX & LX) Voice features Full UC features incl. Outlook and Exchange synchronization for Contacts & Calendar Comfort Plus User (for MX & LX) Comfort User feature set; plus: Personal Fax box Drag and Drop Conferencing FMC mobility incl. myPortal for Mobile B A S E L I C E N S I N G Base License MX 10 Plus incl. 10 x Comfort Plus User for FREE! Base License MX 20 Plus incl. 20 x Comfort Plus User! 10 for FREE! Base License LX 20 Plus incl. 20 x Comfort Plus User! 10 for FREE! H A R D W A R E OpenScape Office MX Base Box OpenScape Office LX Installation CD and Linux OS (Standard server HW required) GMAL 8 x analogue subscriber GMSA 4 x ISDN CO or sub./ 4 x analogue GMAA 4 x analogue CO / GMT 1x T1 (US only) GMS CO or sub GME 1 x E1 (not for US) Three license choices and you are done! February 2011 Page 29 29 29 29

30 OpenScape Office V3 UC Advanced Ordering Structure – additional options
S P E C I A L R E S E L L E R O F F E R I N G S myPortal Outlook Integration Bundle 100 Licenses can be split and used in different installations Comfort Plus User Bundle 100 Licenses can be split and used in different installations Comfort User Bundle 100 Licenses can be split and used in different installations F U N C T I O N A L L I C E N S E S myAttendant including 1 Comfort User License New CSTA Application Interface U P G R A D E L I C E N S E S Upgrade to OpenScape Office V3 MX from OpenScape Office MX V2 Upgrade Comfort to Comfort Plus User C O N T A C T C E N T E R L I C E N S E S myReports (for MX & LX) Contact Center (for MX & LX) myAgent (for MX & LX) Including 1 Comfort User License New Contact Center Fax (for MX & LX) Contact Center Base License (for MX & LX) Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License New February 2011 Page 30 Page 30 30 30 30

31 OpenScape Office V3 How to use licenses in a Extended UC Domain
Contact Center The entire Contact Center needs to be assigned to one node in the network. A network can contain more then one Contact Center Clients used in the network myPortal for Outlook Integration, myAttendant and the Contact Center Licenses Licenses assigned to one node Shift to another node via CLS All Comfort- and Comfort Plus User licenses can be shifted in the entire network (except the Comfort Plus licenses coming with the base licenses. User limits 150 users for MX and 500 for LX cannot be exceeded) Networked Systems Assign all networked OpenScape Office nodes to this network Create a OpenScape Office V3 Network on the Central License Server Network-wide license use with OpenScape Office February 2011 Page 31 31 31 31

32 OpenScape Office V3 Partner Benefits Finding and Closing Opportunities Just Got Easier
SEN has put everything in place to ensure that we can succeed together! More options less order positions Further simplified and harmonized Licensing structure 90 days try & buy package Demo packages (Go Forward! Demo Program) Enhanced marketing tools help generate leads & make selling OpenScape Office just easier than ever! A broad portfolio of sales and service training Comprehensive Go Forward! partner program and dedicated partner portal SEBA Exceptional vendor pre-sales and service support OpenScape Office V3 Go Forward! February 2011 Page 32 32

33 Training on OSO V3 Type of training Media Duration Cost
New to OSO Technical Classroom 5 days 1000 GBP Delta for V1 or V2 trained Technical 3 days 660 GBP Sales or Pre Sales SVU 4 x 2 hour Sales and PreSales training Will be available on the APT web site. https://globalti.enterprise.siemens.com Technical Training 3 day delta – Beeston UK. 1 place available on the 23-25th May 2011 Several places available on the 12th – 14th July

34 Ordering OSO V3 New price book available from Westcon. (V2.1)
Includes new V3 codes from Siemens. 3 main part codes However all licence keys have new part codes for V3 introduction. Code Description RRP (EUR) RRP (GBP) L30250-U600-A417 OpenScape Office V3 LX Software on DVD 10 8.50 L30250-U622-B463 OpenScape Office V3 LX Base License Package 20 Plus 1,250 1,062.50 L30250-U600-G292 OpenScape Office V3 MX base platform 1,530 1,300.50

35 Pre Staging OSO LX Servers
Westcon pre staging facility. Let us remove the pain from time spent on site: Supply the HP Server Pre loaded with necessary LX software. Add licence keys to the server as well if required. New part codes to be added to price book once available.

36 Thank you from Siemens & Westcon

37 Backup 37

38 myPortal for Mobile Increase productivity – on your web-enabled mobile phones
Presence Select one of 9 presence status indicators e.g. meeting, break, holiday, and CallMe Directory Access Allows users to access their personal contacts, Internal, External and System directories. All contacts in one place Favorites Easily have access to your most important contacts and see their presence status Voic Management Users can access their voic , play messages on their mobile an use additional control functions (playback, skip and delete voice messages) Dialing Manual Dialing Allows users to establish outgoing calls Redial for comfortably dialing a number again Journal Allows users to display their call history. Easily track which your contacts with whom you need to get in touch Settings Customize settings for dial mode (call back, GSM and call through), language, display and search settings February 2011 Page 38 38

39 myPortal for Mobile Feature Details
Variable user interface (display resolution and touchpad function) Multi-language support (All supported OpenScape Office languages) Live Presence Status (change of presence and display of status) Favorites – One touch access to most frequent contacts One Number Service Connection Control for your office extension Incoming calls (using normal smartphone functions) Outgoing Calls Manual dialing Redial function Optimal rate utilization (changeable by user) Callback procedure (mobile to be called by system) Call-through procedure (mobile calls system) Phone books/contacts Internal phone book with presence status Personal contacts System phone book Voic query and control my Portal for Mobile (access via web) OpenScape Office V3 myPortal for Mobile OpenScape Office is packed with built-in UC features as this list shows. Integrated voice supported presence, features to support a mobile workforce, and conferencing options are some of the key highlights. February 2011 Page 39 39

40 OpenScape Office V3 Networks Enabling Dialing Plan Conditions
MX Munich IP PSTN PSTN: Unique internal number 11000 PSTN: Unique internal number 21000 PSTN: Unique internal number 31000 MX Hamburg MX Berlin OpenScape Office application needs a unique identification for each user. *** No changes are needed if a unique numbering plan is already in use! *** Realization in OpenScape Office MX / LX networks All networked users are listed in the internal directory  easy dialing via myPortal Full qualified numbers dialing will be supported MX / LX networks Existing external DID Number can stay as they are Internal numbers can have up to 16 digits Internal number can include node number in order to make the dialing plan unique February 2011 Page 40 40 40

41 OpenScape Office V3 Networking – Design Principles
OpenScape Office LX networking differentiates between single and multiple gateways LX PSTN access is the key indicator Scenario is supported in networks (more than one LX in a network) Part of the basic V3 training MX or H3K can be used as a gateway Single Gateway Single Gateway LX MX or H3K IP PSTN All PSTN calls will be routed via one gateway! Multi Gateway LX IP MX PSTN LX PSTN access is the key indicator Only one LX in multi gateway mode is supported in a network Part of the V3 networking training MX can be used as a gateway Multi Gateway PSTN call will be routed via multiple MX gateway! February 2011 Page 41 41 41

42 OpenScape Office V3 Partner Benefits Finding and Closing Opportunities Just Got Easier
SEN has put everything in place to ensure that we can succeed together! More options less order positions Further simplified and harmonized Licensing structure 90 days try & buy package Demo packages (Go Forward! Demo Program) Enhanced marketing tools help generate leads & make selling OpenScape Office just easier than ever! A broad portfolio of sales and service training Comprehensive Go Forward! partner program and dedicated partner portal SEBA Exceptional vendor pre-sales and service support OpenScape Office V3 Go Forward! February 2011 Page 42 42

43 OpenScape Office Networking Use Case – Campus
OpenScape Office Campus Scenario Solution OpenScape Office in each office / building Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility PSTN IP Features / Capabilities MX MX Integrated Presence and Chat Drag & Drop Conferencing Single company-wide directory Central Attendant Service Central Visible Voic LX Campus Examples of a Campus deployment include: Small Startup Company with two offices in a business park Small college campus or school Existing medical clinic that is expanding the practice and needs another building Benefits Always know the availability of your team members Ease of use with UC client integration on preferred device Stay within reach of your colleagues independent of device Reduced costs with central or automated Attendant service February 2011 Page 43

44 OpenScape Office Networking Use Case – Regional / National
OpenScape Office Regional/National Scenario Solution OpenScape Office in each location (city, region) Interconnected via ITSP or Internet, using multiple access to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) / myAgent (Contact Center) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility PSTN MX MX Munich ITSP/ Internet Berlin Features / Capabilities Integrated Presence and Chat Drag & Drop Conferencing Single company-wide directory Central Attendant Service Integrated Contact Center LX Regional/National Hamburg Examples of a Regional/National deployment include: Travel Agency with offices in different cities across local country / region Car dealer who is expanding his business with a new branch in the same city Truck company who opens up a new branch in a different city Benefits Always know the availability of your team members Ease of use with UC client integration on preferred device Reduced travel costs by using integrated conferencing Stay within reach of your colleagues independent of device February 2011 Page 44

45 OpenScape Office Networking Use Case – International
OpenScape Office International Scenario Solution OpenScape Office in each country / office / building Internet access (UC interworking via XMPP service) Voice Connection via public network (Optional: SIP-Q networking) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition San Francisco MX Hong-Kong MX Features / Capabilities Integrated Presence Instant Messaging Favorites Lists with Presence Visibilty Drag & Drop Conferencing (Optional: SIP-Q Networking enabling extended featureset) Cape Town LX International Examples of a International deployment include: A global acting Service company who has different Partners around the world who provide the local on-site services A sports factory in USA with an outsourced manufactory in Asia Holding with different companies around the globe Benefits See the availability of your most important contacts Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs February 2011 Page 45

46 OpenScape Office Networking Use Case – HiPath 3000 as a Gateway
OpenScape Office HiPath 3000 as a Gateway Solution OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V8 (Single Gateway with access to PSTN) For OpenScape Office MX/LX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility PSTN IP LX HiPath 3000 V8 Features / Capabilities Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users HiPath 3000 as a Gateway Examples of a H3k V8 Voice Networking deployment include: A transport company with a big demand of existing analog devices and faxes A factory where parts of the IT Infrastructure are VoIP-ready A company using their existing HiPath 3000 V8 as a single gateway and expand /modify their business Benefits Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access Re-use existing analog devices and faxes with HiPath 3000 V8 February 2011 Page 46

47 OpenScape Office Networking Use Case – Move HiPath 3000 into UC Domain
OpenScape Office Move HiPath 3000 into UC Domain Solution OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V8 (with access to PSTN ) For OpenScape Office MX/LX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility IP device IP device Open UC Domain MX/LX IP device IP device H3K V8 Features / Capabilities TDM device TDM device Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users Move HiPath 3000 into UC Domain Examples of HiPath 3000 migration into a UC Domain deployment include: A transport company who wants to expand their business with more employees and infrastructure A company who is moving partially in a new building A company using their existing HiPath 3000 V8 as a gateway and expand /modify their business Benefits Save HW costs and protect investment by using existing HiPath 3000 as a gateway for carrier access Reduce infrastructure costs by using one network for voice and data February 2011 Page 47

48 Features / Capabilities Social Media Integration
OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) OpenScape Office Social Media Integration Solution OpenScape Office in each office (Company) Internet access (UC interworking via XMPP service) Voice Connection via public network Client (Contractor, Free-Lancer, partner) Internet Access with IM Service provider (XMPP cap.) myPortal clients (Desktop, Outlook) myAttendant (Receptionist) myAgent (Contact Center Agent) ITSP/ Internet MX LX Features / Capabilities Social Media Integration Integrated Presence Instant Messaging Drag & Drop Conferencing Examples of a Public XMPP deployment include: A telecommunication company with contractors they just work for a limited time on a project A consulting office who works together with several free-lancers A service company with different offices with MX/LX and outsourced service partners for the delivery Benefits Always know the availability of your team members, contractors, Free-Lancer and Partners Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners * XMPP: Extensible Messaging and Presence Protocol February 2011 Page 48


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