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Whats new with OpenScape Office V3? Webinar – 15 th April 10am GMT For those that can see this you will need to dial the number below to hear the presentation.

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Presentation on theme: "Whats new with OpenScape Office V3? Webinar – 15 th April 10am GMT For those that can see this you will need to dial the number below to hear the presentation."— Presentation transcript:

1 Whats new with OpenScape Office V3? Webinar – 15 th April 10am GMT For those that can see this you will need to dial the number below to hear the presentation Toll:+44-2070980715 Participant Code:3870129 The audio bridge will open at approx 9:50 am GMT

2 2 What will we cover? TopicPresenter Whats new with OpenScape Office version 3? OpenScape Office LX – scaling for the mid market. Virtualisation and Distribution Andrew Wild What official Siemens training is there? New price book and ordering codes for V3. Westcon Pre Staging facilities Dave Garwood Questions?All

3 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office V3 Andrew Wild

4 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 4 February 2011 OpenScape Office Uniquely simplifies communications through an All in One UC Solution for single and multi-site SMBs Serve your customers better OpenScape Office Simply the Best Make the smart investment in OpenScape Office and: The most complete all-in-one UC solution presence, telephony, mobility, conferencing, IM, voicemail, directory, fax, contact center Easy-to- access & use Intuitive clients, seamlessly integrated in MS Outlook, independent of your current location or device Secure, reliable, easy- to-install & manage supporting single and multi-site installations, as well as virtualized deployments Get more done Lower your communication costs!

5 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 5 February 2011 OpenScape Office Solution Overview Common OpenScape Office UC solution combines MobilityVoice Messaging Contact Center UC Network Services Social Media Session Control Network-wide User Management Presence Federation WLAN Management Call Data Recording Administration and Licensing SIP Trunking All-in-one HW/SW UC Platform OpenScape Office MX Supports up to 150 users All-in-one functionality comes pre- installed: Analog and ISDN Subscribers Carrier connectivity via broadband, digital/analog lines Supports up to 500 users SW running on Linux OS & standard server HW: Virtualization with VMware (vSphere) Carrier connectivity via broadband (SIP Trunking) Virtualized SW UC Solution OpenScape Office LX Supporting up to 500 users Linux OS based - stand. HW: Virtualization with VMware (vSphere) Connection to HiPath 3000 UC solution for HiPath 3000 OpenScape Office HX

6 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 6 February 2011 OpenScape Office V3 Whats new with OpenScape Office MX & LX Social Networking Presence Federation Google Chat Integration Skype Connect The most complete UC Solution for single and multi-site SMBs Mobility Mobile UC Client (web-application) UCC Networking between different sites and external parties (MX & LX) Pure Software UC - OpenScape Office LX - Supporting 500 users - on standard server Virtualization for SMBs OpenScape Office LX virtualization (VMware) OpenScape Office V3 UC for SMBs

7 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 7 February 2011 Ongoing collaboration with our channel partners is why OpenScape Office V3 remains the best SMB UC solution on the market Expanded myPortal UC client supporting customization and support click to dial from any application Presence Federation and Multi User Chat with teams New Fax Features (Serial Fax, Journals and API) Expanded Open SIP Architecture – Users and Trunking New User Profile Templates to speed up installation Changeable myPortal user settings via WBM Survivability options with OpenScape Office LX And even more…. OpenScape Office V3 Feature Enhancements OpenScape Office V3

8 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG OpenScape Office Special Channel Partner Programs and Support Optimized for Channel Partners Pick a deployment model (appliance or standard server) Chose one base package (one out of three) Pick additional user licenses to expand Internet and Partner Portal SEBA Enhanced marketing tools, collateral information, Case Studies and White Papers via www.openscapeoffice.comwww.openscapeoffice.com Dedicated Partner Portal – providing dedicated marketing resources and further collateral, ordering tools, SW downloads, service support Dedicated Partner Portal Dedicated Training modules via web for Sales Consultants and Sales Engineering as well as Service Professionals including specific training classes Attractive on-boarding program to minimize a partners time to money Demo packages (via Go Forward! Program) Free 90 day Evaluation License for OpenScape Office Contact Center Free upgrade license from V2 to V3 (for the first 3 month after GA) Training Opportunity! Simplified Ordering and Configuration February 2011 Page 8

9 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 9 OpenScape Office Simply the best Unified Communication and Collaboration solutions for SMBs! The most complete All-in-One UC offering for SMBs including Voice, Presence, Conferencing, Messaging, IM, Fax and Contact Center The most flexible and scalable deployment from standalone to multisite, from converged to full IP, as appliance, on standard server and for virtualized environments The most innovative user experience for PC Desktops, MS Outlook, Smartphones/Mobile, Desktop-Phones February 2011 Channel friendly - The right and perfect choice for Channel Partners less order positions, Channel License Packages, Try & Buy Evaluation Page 9

10 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 10 February 2011 Siemens has a long history of selling voice and advanced communications applications and has an impressive installed base of SMB customers across Europe. OpenScape Office MX is built as a complete all in one voice and networking offering for small businesses, reducing the need for separate boxes. Siemens has a strong presence, ample channel partners and delivery capabilities across Western Europe. The OpenScape Office suite features a rich range of UC applications, including voice, conferencing, voice mail, messaging, mobility, multimedia contact center and presence/IM applications. SMBs across Western Europe should consider Siemens if they are looking for an all in one, full featured UC solution Rating: Positive Gartner - SENs strong standing OpenScape Office What the analysts are saying Source Gartner Market Scope for UC/SMB in Western Europe

11 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 11 February 2011 OpenScape Office Drag & Drop Conferencing OpenScape Office The All-in-one UC Solution to Your Communications Issues! Live Call Recording Integrated PresenceVisible Voicemail Fax Mailbox Call Journal Directory Access Call Pop-ups Click-to-Dial Mobility Personal Auto-Attendant Personal Notifications One Number Service Instant Messaging Favorites Social Media Outlook Integration

12 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 12 February 2011 *) to be released with MR Q4/2011 OpenScape Office UC Solution OpenScape Office MX All-In-One UC Solution Supporting up to 150 users Server-Based UC solution for HiPath 3000 installations Supporting up to 500 users OpenScape Office HX* Expanded Features Browser-based UC client for mobile devices IM Presence Federation with external connectivity (XMPP) SIP enhancements, support of SIP phones for OSO application, Video Client, Fax via SIP trunks New Expanded Deployment First Virtualized UC Software Solution for SMBs OpenScape Office LX/HX UC features – network-wide for SMBs with multiple locations up to 1000 network users New OpenScape Office LX Software UC solution Supporting up to 500 users New OpenScape Office The Most Comprehensive UC Solution for SMBs

13 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 13 February 2011 OpenScape Office V3 Whats New – Highlights Details Voice and UC Networking between MX and LX Systems Network-wide UC features (Attendant Services, Presence, Messaging and Conferencing) Voice Networking between HiPath 3000 and OpenScape Office MX and LX systems Networking Centralized User Management in Networks User Settings changeable with Service/Admin Access New User Profile Templates to speed up installation Virtual User Interface for easy error tracking Extended Serviceability OpenScape Personal Edition S (Video) OpenStage 60/80 UC enhancements Access to Presence Capabilities Visible Control of Voicemail Expansion of Device Features Customizable and extended myPortal client (click to dial) Instant Messaging with Multi User Chat and external connectivity Enhanced Open SIP Architecture – open up user features New Fax Features (Serial Fax, Journals and API) OpenScape Office User Enhancements Mobility Enhancements OpenScape Office UC mobility via myPortal while working away from the desk Scalability OpenScape Office MX to support 150 users OpenScape Office LX to support 500 users Support of 1000 users in the network Virtualization of OSO LX based on VMware vSphere

14 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 14 February 2011 OpenScape Office V3 Enhanced set of UC user clients myPortal is the OpenScape Office UC client that is available in different variations myPortal for Mobile used by mobile workers while not having access to their PC clients myPortal for OpenStage used by office workers to quickly change their presence and listen to their voicemail myPortal for Desktop used by office workers myPortal for Outlook the prefect way for office workers using Microsoft Outlook Enhanced New Integrated, UC-Clients for Users

15 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 15 February 2011 myPortal for Mobile Introduction to OpenScape Office UC Mobility myPortal for Mobile is the OpenScape Office user interface that is now available for mobile employees who use a smartphone with a graphical user interface such as: iPhone, Blackberry, Nokia, Android and Windows Mobile Open browser based approach for all other mobile phones - No dedicated applications need to be loaded on the mobile device Optimal rate utilization – Users can optimize their communication charges by choosing different calling procedures (Callback, GSM or Call through preferred) based on their existing carrier rates myPortal for Mobile, the browser based solution on your mobile phone

16 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 16 February 2011 myPortal for Mobile Feature Details Variable user interface (display resolution and touchpad function) Multi-language support (All supported OpenScape Office languages) Live Presence Status (change of presence and display of status) Favorites – One touch access to most frequent contacts One Number Service Connection Control for your office extension Incoming calls (using normal smartphone functions) Outgoing Calls Manual dialing Redial function Optimal rate utilization (changeable by user) Callback procedure (mobile to be called by system) Call-through procedure (mobile calls system) Phone books/contacts Internal phone book with presence status Personal contacts System phone book Voicemail query and control my Portal for Mobile (access via web) OpenScape Office V3 myPortal for Mobile

17 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 17 February 2011 myPortal for OpenStage UC access via OpenStage 60 and 80 myPortal for OpenStage is the OpenScape Office XML application for OpenStage 60 and 80 users to provide access to: Presence Visual Voicemail Presence – Users can change their presence right from the OpenStage User interface Visual Voicemail – Users can visually access and manage their voicemail inbox and listen to the most important messages first… All Integrated – myPortal for OpenStage can be directly launched from OpenScape Office without further SW needs myPortal for Openstage - Access to UC key features on your OpenStage device

18 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 18 February 2011 OpenScape Office UC enabled Devices and Voice Clients OpenStage 15OpenStage 20OpenStage 40OpenStage 60OpenStage 80 Soft Clients Mobile UC & FMC Clients WLAN and IP DECT

19 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 19 February 2011 OpenScape Office Interfaces & Integration Microsoft Exchange Connectivity Exchange 2003 2007 & 2010 Open Interfaces & SDK CSTA, TAPI, LDAP, XMPP MS Terminal Server Windows Server 2003 & 2008 (32 & 64 bit) Microsoft Office Dial from any application Office 2003 2007 & 2010 CITRIX Support Citrix Presentation Server 4.5, XenApp 5.0 & 6.0 Microsoft Outlook Integration Outlook 2003 2007 & 2010 (32 bit) Desktop OS Windows XP Windows Vista Windows 7 (32 & 64 bit) VMware Virtualization VMware Server vSphere OpenScape Office Interfaces & Integration Server OS Linux Support Novell SUSE Linux Enterprise 11 Browser Support Firefox 3 Internet Explorer 6 & 8 Mobile Browser Support Firefox Internet Explorer Safari Continuous support of the latest releases & versions

20 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 20 February 2011 OpenScape Office V3 From Standalone to an Extended UC Domain V2 From Standalone Voice Islands V3 Expanding Introducing the Extended UC Domain for SMBs To an Extended UC Domain World

21 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 21 February 2011 OpenScape Office V3 Networking bring us… OpenScape Office V3 Networking Multiple networked OpenScape Office MX OpenScape Office LX networked with MX gateway Mixed OpenScape Office MX and LX networks OpenScape Office MX networked with HiPath 3000 V8 OpenScape Office LX networked with HiPath 3000 V8 HiPath 3000 V8 gateways in OpenScape Office networks Deployment details on Extended UC Domain available in separate presentation Extended UC Domain experience for all users Voice features in the network

22 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 22 February 2011 OpenScape Office V3 UC Features in the Network Voice supported presence management (presence visibility) Network-wide call status (ringing, on call, active mobile device…) Call Pick Up via myPortal Instant Messaging including multi user chats Drag & Drop Conferencing in the network myAttendant change presence status for all users in the network System-wide internal directory and favorites External directories via LDAP Integration into MS Exchange calendar and public folders Voicemail forwarding in the network XMPP based presence & chat support to external partners OpenScape Office V3 Networking Extended UC Domain experience for all users

23 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 23 February 2011 How the market leader VMware explains virtualization for SMBs? Virtualization Enabling Always On IT Virtualization for Small and Midsize Business …and it is not just for the Fortune 500 anymore! SMBs face many of the same IT challenges as larger enterprises, trying to accommodate increasing demand for new IT capabilities and services. SMBs often place even greater emphasis on cost savings and on protecting business critical systems and data, since shrinking IT staff and budgets… Specifically, SMBs are seeing improvements in: Time spent on routine IT administrative tasks Backup and data protection Application availability Ability to respond to changing business needs Business continuity preparedness Company profitability and growth rate Source: VMware SMB Survey Virtualization is a way to abstract applications and their underlying components away from the hardware supporting them

24 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 24 February 2011 OpenScape Office V3 Enabling Always On UC for SMBs OpenScape Office LX is the first software based SMB UC solution allowing Virtualization services Benefits and Motivation of virtualized environments Reduction of physical Server-Parks -> HW costs, Space Re-organization due to server rank-growth (server farms got out hand) Need of Centralized Management due to high number of applications Enhanced reliability Ease of Data Backup and Restore Scalability Monitoring Re-use of old OS systems in a virtual environment Green IT aspects (One Server needs less power) Reduced Service Hours OpenScape Office LX supports virtualization with

25 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 25 February 2011 OpenScape Office Survivability options Monitors and detects virtual machines for guest OS failures and automatically starts virtual machines Detects server failures automatically, using a heartbeat on servers Restarts virtual machines almost instantly without human intervention on a different physical server In case of fail over LX will restart immediately with existing configuration; no further licenses needed VMware – High availability Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard disks (RAID) two physical HDs recommended ECC RAM to detect and correct RAM errors High Availability Server HW OpenScape Office LX to MX failover scenario, when OpenScape Office MX is used as gateway In case of LX emergency, OS IP devices will automatically re-register via second standby registration setting towards existing MX system Voice functionality can be used during the emergency mode OpenScape Office free base package extensions can be used to ensure availability of key people MX failover - survivability OpenScape Office Survivability – It is your choice

26 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 26 February 2011 OpenScape Office V3 Serviceability and Manageability Enhancements Fully integrated software components and client applications Easy operate and maintain Web Based Management Centralized Management of MX and LX in Networks Intuitive wizards simplify the setup and configuration New User Profile Templates and defaults to speed up installation User Settings changeable centrally with Service/Admin Access Integrated phone deployment software Remote Access and Update via Internet Enhanced Trace and proof options Modularization of backup and debugging files Virtual User Interface for easy error tracking (Online User) SSDP ready – Improved remote serviceability from SEN! SSDP ready OpenScape Office V3 New

27 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 27 February 2011 Free training is available from the Training section of the SEBA PortalSEBA Portal Siemens APT can provide partners with a broad range of training options Training curriculum paths are available through the APT for Service Technicians, Consultants, and Sales click hereclick here To view training offerings at APT and Siemens Certified Training Partners: To view OpenScape Office MX / LX training courses on offer, click hereclick here To find an approved training location near you, click hereclick here Training

28 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 28 February 2011 Evaluating OpenScape Office 30 Day Activation Period and new Contact Center Evaluation 30 Days Activation Period Use upsell opportunities! Get final Licenses Contact Center Evaluation For 30 days, you have unlimited use of all OpenScape Office MX/ LX features! Give customers a chance to fall in love with all features OpenScape Office provides. Before the end of 30 days, you must activate the software for continued use Let customers try the OpenScape Office Contact Center for 90 days! Licensing of OpenScape Office has never been easier! Reduced number of licenses; less order positions! Common user licenses for MX and LX Licenses can be shifted in a customer network

29 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 29 February 2011 OpenScape Office V3 UC Base Ordering Structure OpenScape Office MX Base Box GMAL 8 x analogue subscriber GMSA 4 x ISDN CO or sub./ 4 x analogue subscriber GMAA 4 x analogue CO / 4 x analogue subscriber GMT 1x T1 (US only) GMS 4 x ISDN CO or sub GME 1 x E1 (not for US) OpenScape Office LX Installation CD and Linux OS (Standard server HW required) H A R D W A R E Base License MX 10 Plus incl. 10 x Comfort Plus User for FREE! Base License MX 20 Plus incl. 20 x Comfort Plus User! 10 for FREE! Base License LX 20 Plus incl. 20 x Comfort Plus User! 10 for FREE! B A S E L I C E N S I N G myPortal Outlook Integration (for MX & LX) Brings myPortal features into a Outlook toolbar; combines with both Comfort- & Comfort Plus user licenses Comfort Plus User (for MX & LX) Comfort User feature set; plus: 1.Personal Fax box 2.Drag and Drop Conferencing 3.FMC mobility incl. myPortal for Mobile Comfort User (for MX & LX) Voice features Full UC features incl. Outlook and Exchange synchronization for Contacts & Calendar U S E R L I C E N S I N G f o r N E T W I D E u s e Three license choices and you are done!

30 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG February 2011 Page 30 OpenScape Office V3 UC Advanced Ordering Structure – additional options U P G R A D E L I C E N S E S Upgrade Comfort to Comfort Plus User Upgrade to OpenScape Office V3 MX from OpenScape Office MX V2 F U N C T I O N A L L I C E N S E S CSTA Application Interface myAttendant including 1 Comfort User License myAgent (for MX & LX) Including 1 Comfort User License Contact Center Base License (for MX & LX) Including 4 Contact Center Agent-; 4 Comfort User - & 1 CSTA Application Interface License Contact Center Fax (for MX & LX) myReports (for MX & LX) Contact Center E-Mail (for MX & LX) Comfort User Bundle 100 Licenses can be split and used in different installations Comfort Plus User Bundle 100 Licenses can be split and used in different installations myPortal Outlook Integration Bundle 100 Licenses can be split and used in different installations C O N T A C T C E N T E R L I C E N S E S S P E C I A L R E S E L L E R O F F E R I N G S New Page 30

31 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 31 February 2011 OpenScape Office V3 How to use licenses in a Extended UC Domain Create a OpenScape Office V3 Network on the Central License Server All Comfort- and Comfort Plus User licenses can be shifted in the entire network (except the Comfort Plus licenses coming with the base licenses. User limits 150 users for MX and 500 for LX cannot be exceeded) Clients used in the network Assign all networked OpenScape Office nodes to this network Networked Systems myPortal for Outlook Integration, myAttendant and the Contact Center Licenses Licenses assigned to one node Shift to another node via CLS The entire Contact Center needs to be assigned to one node in the network. A network can contain more then one Contact Center Contact Center Network-wide license use with OpenScape Office

32 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 32 February 2011 SEN has put everything in place to ensure that we can succeed together! More options less order positions Further simplified and harmonized Licensing structure 90 days try & buy package Demo packages (Go Forward! Demo Program) Enhanced marketing tools help generate leads & make selling OpenScape Office just easier than ever! www.openscapeoffice.com www.openscapeoffice.com A broad portfolio of sales and service training Comprehensive Go Forward! partner program and dedicated partner portal SEBA Exceptional vendor pre-sales and service support OpenScape Office V3 Partner Benefits Finding and Closing Opportunities Just Got Easier OpenScape Office V3 Go Forward!

33 33 Training on OSO V3 Type of trainingMediaDurationCost New to OSO TechnicalClassroom5 days1000 GBP Delta for V1 or V2 trained TechnicalClassroom3 days660 GBP Sales or Pre SalesSVU4 x 2 hour Sales and PreSales training Will be available on the APT web site. https://globalti.enterprise.siemens.com Technical Training 3 day delta – Beeston UK. 1 place available on the 23-25th May 2011 Several places available on the 12th – 14th July

34 34 Ordering OSO V3 New price book available from Westcon. (V2.1) Includes new V3 codes from Siemens. 3 main part codes However all licence keys have new part codes for V3 introduction. CodeDescriptionRRP (EUR)RRP (GBP) L30250-U600-A417OpenScape Office V3 LX Software on DVD10 8.50 L30250-U622-B463OpenScape Office V3 LX Base License Package 20 Plus 1,250 1,062.50 L30250-U600-G292OpenScape Office V3 MX base platform1,530 1,300.50

35 35 Pre Staging OSO LX Servers Westcon pre staging facility. Let us remove the pain from time spent on site: Supply the HP Server Pre loaded with necessary LX software. Add licence keys to the server as well if required. New part codes to be added to price book once available.

36 Thank you from Siemens & Westcon

37 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Backup

38 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 38 February 2011 myPortal for Mobile Increase productivity – on your web-enabled mobile phones Presence Select one of 9 presence status indicators e.g. meeting, break, holiday, and CallMe Directory Access Allows users to access their personal contacts, Internal, External and System directories. All contacts in one place Dialing Manual Dialing Allows users to establish outgoing calls Redial for comfortably dialing a number again Voicemail Management Users can access their voicemail, play messages on their mobile an use additional control functions (playback, skip and delete voice messages) Settings Customize settings for dial mode (call back, GSM and call through), language, display and search settings Favorites Easily have access to your most important contacts and see their presence status Journal Allows users to display their call history. Easily track which your contacts with whom you need to get in touch

39 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 39 February 2011 myPortal for Mobile Feature Details Variable user interface (display resolution and touchpad function) Multi-language support (All supported OpenScape Office languages) Live Presence Status (change of presence and display of status) Favorites – One touch access to most frequent contacts One Number Service Connection Control for your office extension Incoming calls (using normal smartphone functions) Outgoing Calls Manual dialing Redial function Optimal rate utilization (changeable by user) Callback procedure (mobile to be called by system) Call-through procedure (mobile calls system) Phone books/contacts Internal phone book with presence status Personal contacts System phone book Voicemail query and control my Portal for Mobile (access via web) OpenScape Office V3 myPortal for Mobile

40 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 40 February 2011 OpenScape Office V3 Networks Enabling Dialing Plan Conditions MX Munich IP PSTN PSTN: +49 89 722 1000 Unique internal number 11000 PSTN: +49 40 667 1000 Unique internal number 21000 PSTN: +49 30 887 1000 Unique internal number 31000 MX Hamburg MX Berlin All networked users are listed in the internal directory easy dialing via myPortal Full qualified numbers dialing will be supported MX / LX networks Existing external DID Number can stay as they are Internal numbers can have up to 16 digits Internal number can include node number in order to make the dialing plan unique OpenScape Office application needs a unique identification for each user. *** No changes are needed if a unique numbering plan is already in use! *** Realization in OpenScape Office MX / LX networks

41 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Page 41 February 2011 OpenScape Office V3 Networking – Design Principles OpenScape Office LX networking differentiates between single and multiple gateways Single Gateway All PSTN calls will be routed via one gateway! Multi Gateway PSTN call will be routed via multiple MX gateway! LX IP MX PSTN MX PSTN LX MX or H3K IP PSTN LX PSTN access is the key indicator Scenario is supported in networks (more than one LX in a network) Part of the basic V3 training MX or H3K can be used as a gateway Single Gateway LX PSTN access is the key indicator Only one LX in multi gateway mode is supported in a network Part of the V3 networking training MX can be used as a gateway Multi Gateway

42 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! Page 42 February 2011 SEN has put everything in place to ensure that we can succeed together! More options less order positions Further simplified and harmonized Licensing structure 90 days try & buy package Demo packages (Go Forward! Demo Program) Enhanced marketing tools help generate leads & make selling OpenScape Office just easier than ever! www.openscapeoffice.com www.openscapeoffice.com A broad portfolio of sales and service training Comprehensive Go Forward! partner program and dedicated partner portal SEBA Exceptional vendor pre-sales and service support OpenScape Office V3 Partner Benefits Finding and Closing Opportunities Just Got Easier OpenScape Office V3 Go Forward!

43 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Campus OpenScape Office Campus Scenario Examples of a Campus deployment include: Small Startup Company with two offices in a business park Small college campus or school Existing medical clinic that is expanding the practice and needs another building OpenScape Office in each office / building Interconnected via Ethernet LAN, sharing one access to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility Solution Integrated Presence and Chat Drag & Drop Conferencing Single company-wide directory Central Attendant Service Central Visible Voicemail Features / Capabilities Always know the availability of your team members Ease of use with UC client integration on preferred device Stay within reach of your colleagues independent of device Reduced costs with central or automated Attendant service Benefits PSTN IP Campus MX LX February 2011 Page 43

44 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Regional / National OpenScape Office Regional/National Scenario Examples of a Regional/National deployment include: Travel Agency with offices in different cities across local country / region Car dealer who is expanding his business with a new branch in the same city Truck company who opens up a new branch in a different city OpenScape Office in each location (city, region) Interconnected via ITSP or Internet, using multiple access to PSTN (digital or SIP Trunk) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) / myAgent (Contact Center) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility Solution Integrated Presence and Chat Drag & Drop Conferencing Single company-wide directory Central Attendant Service Integrated Contact Center Features / Capabilities Always know the availability of your team members Ease of use with UC client integration on preferred device Reduced travel costs by using integrated conferencing Stay within reach of your colleagues independent of device Benefits Regional/National February 2011 Page 44 ITSP/ Internet PSTN Munich Berlin Hamburg +49 89 … +49 30 … MX LX

45 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – International OpenScape Office International Scenario Examples of a International deployment include: A global acting Service company who has different Partners around the world who provide the local on-site services A sports factory in USA with an outsourced manufactory in Asia Holding with different companies around the globe OpenScape Office in each country / office / building Internet access (UC interworking via XMPP service) Voice Connection via public network (Optional: SIP-Q networking) myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Solution Integrated Presence Instant Messaging Favorites Lists with Presence Visibilty Drag & Drop Conferencing (Optional: SIP-Q Networking enabling extended featureset) Features / Capabilities See the availability of your most important contacts Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners, reducing setup times and costs Benefits International February 2011 Page 45 San Francisco MX Hong-Kong MX Cape Town LX

46 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – HiPath 3000 as a Gateway OpenScape Office HiPath 3000 as a Gateway Examples of a H3k V8 Voice Networking deployment include: A transport company with a big demand of existing analog devices and faxes A factory where parts of the IT Infrastructure are VoIP-ready A company using their existing HiPath 3000 V8 as a single gateway and expand /modify their business OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V8 (Single Gateway with access to PSTN) For OpenScape Office MX/LX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility Solution PSTN HiPath 3000 as a Gateway HiPath 3000 V8 LX February 2011 Page 46 IP Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users Features / Capabilities Save HW costs and protect investment by using existing HiPath 3000 as a single gateway for carrier access Re-use existing analog devices and faxes with HiPath 3000 V8 Benefits

47 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Move HiPath 3000 into UC Domain OpenScape Office Move HiPath 3000 into UC Domain Examples of HiPath 3000 migration into a UC Domain deployment include: A transport company who wants to expand their business with more employees and infrastructure A company who is moving partially in a new building A company using their existing HiPath 3000 V8 as a gateway and expand /modify their business OpenScape Office and HiPath 3000 in the office / building Interconnected via Ethernet LAN to HiPath 3000 V8 (with access to PSTN ) For OpenScape Office MX/LX Users: myPortal clients (Desktop, Outlook, Mobile, OpenStage) myAttendant (Receptionist) OpenStage Phones / OpenScape Personal Edition Integrated Mobile Phones for UC Mobility Solution Move HiPath 3000 into UC Domain February 2011 Page 47 TDM device IP device H3K V8 IP device Open UC Domain MX/LX Full featured SIP-Q Voice Networking between OpenScape Office MX/LX and HiPath 3000 V8 Extended carrier-access via HiPath 3000 PSTN moduls Full featured UC for OpenScape Office MX/LX users Features / Capabilities Save HW costs and protect investment by using existing HiPath 3000 as a gateway for carrier access Reduce infrastructure costs by using one network for voice and data Benefits

48 Copyright © Siemens Enterprise Communications GmbH & Co. KG 2011. All rights reserved. Siemens Enterprise Communications GmbH & Co. KG is a Trademark Licensee of Siemens AG Internal use only unit Document Release! OpenScape Office Networking Use Case – Social Media Integration (with XMPP*) OpenScape Office Social Media Integration Examples of a Public XMPP deployment include: A telecommunication company with contractors they just work for a limited time on a project A consulting office who works together with several free-lancers A service company with different offices with MX/LX and outsourced service partners for the delivery OpenScape Office in each office (Company) Internet access (UC interworking via XMPP service) Voice Connection via public network Client (Contractor, Free-Lancer, partner) Internet Access with IM Service provider (XMPP cap.) Voice Connection via public network myPortal clients (Desktop, Outlook) myAttendant (Receptionist) myAgent (Contact Center Agent) Solution Integrated Presence Instant Messaging Drag & Drop Conferencing Features / Capabilities Always know the availability of your team members, contractors, Free-Lancer and Partners Quick answers from business partners using Chat Easy to use Drag&Drop Conferencing with global partners Benefits Social Media Integration February 2011 Page 48 ITSP/ Internet MX LX * XMPP: Extensible Messaging and Presence Protocol


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