Presentation on theme: "Company profile & product description Directeur Commercial et Marketing – France Tel : +33 1 41 90 66 61 Mob +33 6 13."— Presentation transcript:
Company profile & product description Directeur Commercial et Marketing – France Tel : Mob Jérôme REMARS Unified Communication & Collaboration
2 Company profile Algoria History Sofware suite : TWS Product description Agenda User needs Features Technical architecture
3 Algoria History Software suite : TWS Company profile
Algoria French company, created in employees, over 2 sites Software company : Multi-PBX, UC & Collaboration suite More than licenses sold to date Indirect channel sales model Via IT professionals Software suite : TWS (Telephony Web Services) Couputer Telephony Integration Unified Communication Collaboration 4 Company profile
History 5 Company profile TWS created (4 modules) TWS becomes TWP (OEM) through the constructor Aastra Microsoft certification and validation on Alcatel and Siemens 2002/2003 The TWS product suite expands : Softphone et Visio – Mitel PBX validation and certification 2006/2007 Gateway RCC released (MS Lync) - Multi PBX TWS is distributed in over 30 countries 2007/2008 Cisco CUCM and UC500 plateforms validated and certified TWS V3 released – Based on Flash 2009/2010 TWS v3.2 released (June 2011) TWP compatible with the Aastra PBX product range (Aastra 5000, Ascotel, Ericsson, DeTeWe) TWS v4 released SNOM compatible
Software suite TWS (Telephony Web Services) is a complete collaboration and unified communication software suite, dedicated to making communication easy and collaboration efficient. TWS technology is certified and validated with the main enterprise telephony solutions on the market. It is also compliant with different operating systems and mail server solutions, and can be integrated within your CRM/ERP solutions. TWS is a rich module-based solution. These modules have been divided into 5 product families : 6 Company profile including: Quickdialer Caller including: Softphone Rules Mobile including: Conference including: Alerter Recorder Smart Attendant including: Toolkit Toolkit Runtime RCC Gateway CommunicationMobilityCollaborationCustomer careIntegration
7 User needs Features Technical architecture Product description
Focus on user needs 8 Product description Provide all the current means of communication to streamline information exchange and improve performance. Give access to IT and communication platforms anywhere, anytime – and inversely be reachable whenever needed. Make co- working on projects easy with application and information sharing solutions. Improving customer relationships. Integrate intelligent web services into business applications.
Features COMMUNICATION : o Click to Call o Multi-directory lookup o Phone control o Event manager (Call, SMS, Note logs) o Phone statistics o Presence management o Call forwarding management o Multi-communication collaboration : Phone call, Video call, Chat, , SMS Note 9 Product description
Features MOBILITY : o Softphone : Voice calls Video calls o Personalised voic greetings o Intelligent call forwarding o Call filtering (by date and/or people/directories) o Unified Voic o App for Smartphone and Tablet 10 Product descritption
Features COLLABORATION : o Audio conferencing o Video conferencing o Application sharing with chat 11 Product description
Features CUSTOMER CARE: o Individual call-handling Pop-up information concerning the contact Open business applications on the customer’s page automatically or with a click o Team call-handling Shared Call queues Pop-up information follows call forwards o Call recording 12 Product description
Features INTEGRATION : o Web Service SDK : Communication and collaboration functions Administration functions Integrated authentication and security o Microsoft Lync gateway 13 Product description
Technical architecture Based on XML Web services o R.I.A : Rich Internet Application o Easy integration within the corporate information System o No installation on the workstation o OS « agnostic »: Windows, Mac, Linux, TSE, Citrix o Architecture with or without a server Powerful Architecture : o 1 server…all services o From 5 to users on 1 server o Multi-connection, Multi-domain, o Multi-company, Multi-PBX o « Cloud ready » 14 Product description
Technical architecture 2 types of connections : o PBX : VTI-XML, ATPC3, CSTA, JTAPI, MITAÏ, UA-CSTA – ex: user 1 et 2 o Terminal : UA-CSTA – ex: user 3 15 Product description CSTA / VTI-XML/ ATPC3 / JTAPI / MITAI / UA-CSTA UA-CSTA User 3 User 2 User 1 TWS server IPBX / Call server
Technical architecture TWS Caller is the compulsory module except for TWS Quickdialer, TWS RCC Gateway and Toolkit Runtime, 16 Product description Quickdialer Caller Softphone Rules Mobile Conference Alerter Recorder Smart Attendant Toolkit Toolkit Runtime RCC Gateway Requires TWS Caller Independant module Requires TWS Toolkit Desktops: Windows, Mac OS Desktops: Windows, Mac OS Enterprise telephony solutions: Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens, Enterprise telephony solutions: Asterisk, Avaya, Aastra, Alcatel, Cisco, Mitel, Snom, Siemens, Devices : PC, Mac, Tablets, Smartphones Devices : PC, Mac, Tablets, Smartphones Mail servers: Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,… Mail servers: Microsoft Exchange, Lotus Notes Domino, Google Apps, Zimbra,… CRM.ERP applications : Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E- DEAL, Genapi,.. CRM.ERP applications : Salesforce, Microsoft Dynamics, Sage CRM, SAP, Sugar CRM, E- DEAL, Genapi,.. Thin client: Citrix, Microsoft TSE, VMWare,.. Thin client: Citrix, Microsoft TSE, VMWare,..
Key assets: compatibility 17 Product description ② Multi OS & Thin client ③ Multi CRM / ERP ① Multi PBX
Algoria - 31, rue Ernest Renan Issy-les-Moulineaux - France Tél. : +33 (0) Fax : +33 (0) Thank you for your attention!