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Copyright © 2011 Datatal AB. All rights reserved....a new concept how to use telephony.

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Presentation on theme: "Copyright © 2011 Datatal AB. All rights reserved....a new concept how to use telephony."— Presentation transcript:

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2 Copyright © 2011 Datatal AB. All rights reserved....a new concept how to use telephony

3 Copyright © 2011 Datatal AB. All rights reserved. …the ultimate solution when you focus on how to treat your customers when they call you Welcome…

4 Copyright © 2011 Datatal AB. All rights reserved. …it´s all about your money – an all-in-one system for increased availability for your employees and better service for your customers

5 Copyright © 2011 Datatal AB. All rights reserved. ”Nordic” Presence (voice enabled presence status) Voice mail Presence (PAM) Web Mobile clients Statistic Schedule Multiple Companies Auto Attendant Queue Studio recorded voice files Our offer

6 Copyright © 2011 Datatal AB. All rights reserved. +Functions User name Other language Calendar integration SMS Fax Conference Contact Center Call Back

7 Copyright © 2011 Datatal AB. All rights reserved. ”Nordic” presence Voice enabled presence status Studio recorded voice files Welcome to the Company… Selection of language User name Presence status (reason and time of return) Post menu Swedish English Danish Norwegian Finnish

8 Copyright © 2011 Datatal AB. All rights reserved. Voce Mail Fully integrated Unlimited number of messages Message notification Time stamp Forwarding Automatic deletion Senders ANI Transfer to sender Retrieve from any client – same PIN

9 Copyright © 2011 Datatal AB. All rights reserved. Web Set presence status with hot-keys Set any presence status View actual/future presence settings Delete presence status Voice messages Search Click-to-call Different languages Settings

10 Copyright © 2011 Datatal AB. All rights reserved. Mobile client Set presence data with hot-keys Set any presence status View actual/future presence settings Delete presence status Voice messages Call via PBX (MEX) Login groups Buddy list Set routes iPhone

11 Copyright © 2011 Datatal AB. All rights reserved. Mobile client Android Set presence data with hot-keys Set any presence status View actual/future presence settings Delete presence status

12 Copyright © 2011 Datatal AB. All rights reserved. Phone set Set presence status from your extension Set with *23 or *73 Delete with #23# or *73*99# Hot-keys Integration with Aastra Office Suite

13 Copyright © 2011 Datatal AB. All rights reserved. Statistic Number of missed calls (diverted/no answer/busy) Number of missed calls (total) Proportion of reasons for missed calls Number of diversions per reason Proportion of reasons Proportion of channels for setting diversions

14 Copyright © 2011 Datatal AB. All rights reserved. Schedule Setting presence status (diversions) Individual or common Setting post menus Opening hours

15 Copyright © 2011 Datatal AB. All rights reserved. +User names Voice files for all user names Uniform voice Automatic unlimited deliveries and updates All names in Sweden License per user name (annual fee) Pronunciation warranty Max 2 weeks delivery time Janne Valinder

16 Copyright © 2011 Datatal AB. All rights reserved. +Calendar Set presence status directly from your calendar Use trigger words to set presence data, e.g. “Meeting” Supports group invitations Mark a calendar activity to effecting presence or not Enabled per user Exchange 2007/2010, incl. Small Business No installation on the Exchange server needed Multiple servers/domains/hosting

17 Copyright © 2011 Datatal AB. All rights reserved. +Fax Same phone lines Converts incoming fax to an Sends a fax as an Fax mail boxes for everybody Broadcast

18 Copyright © 2011 Datatal AB. All rights reserved. +Conference Same phone lines Link a DNIS PIN for every ongoing conference Unlimited number of ongoing conferences Unlimited number of participants

19 Copyright © 2011 Datatal AB. All rights reserved. Uniform and professional voices No need for personal greetings All-in-one +Functions Mobile clients User friendly Reduce the need of an operator SIP – based A Swedish product Flexi Presentity

20 Copyright © 2011 Datatal AB. All rights reserved. SIP-based Set a presence status but no diversion New statistic New mobile client for Android phones Enhanced functions in the iPhone client Future presence status displayed in Presentity Web Lists can be sorted in Presentity Web Output data from searching can be configured Right to set others presence status can be configured Microsoft SQL 2008 Windows 2008 R2 (64-bit) 5.6


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