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Your Connection to the World. ©2008 Aastra Computer Telephony Integration Mobility Management Application & Video Sharing CRM/ ERP integration 1
©2008 Aastra Contents Introducing Telephony Web Portal TWP Solutions Computer Telephony Integration Mobility Management Application & Video Sharing TWP Modules TWP References 2
Your Connection to the World. ©2008 Aastra 3
Telephony Web Portal 4
©2008 Aastra Telephony Web Portal 5 CTI Application & Video Sharing TWP Modules Mobility Management
©2008 Aastra TWP Modules 6
©2008 Aastra Demonstration 7
©2008 Aastra TWP Architecture 8 An open web-based server architecture for all enterprise resources Delivering homogenic services to all users
©2008 Aastra MOVACS network Ingenierie TWP - Architecture Intranet LAN-WAN Aastra X series Aastra 5000 analog DECT 675x and 675xi 53xxip i2052 Directory TWP Server PC client Databases Intranet applications Internet Databases Internet applications RTC n VTI-XML connexions 1 CSTA connexion 1 Directory connexion TWP Server: Monitors users declared on all A5000’s nodes is connected to several sites for CTI is connected to directory’s site
Your Connection to the World. ©2008 Aastra 10
©2008 Aastra TWP – Computer Telephony Integration PSTN/ Internet Call Manager Computer Telephony Integration Click-to-Call Soft Phone Call Journal Voic Management Web-based 11 TWP Server End User
©2008 Aastra Computer Telephony Integration What is it? Provides the link between the telephone system and computer to facilitate incoming and outgoing call handling and control User Benefits Reduces time when making calls: type in your contacts name and click the name to call Centralised location for managing your contacts and company contacts Handle calls directly from your computer Personal profiles to manage call handling preferences (forwarding, voic , notifications) Call from any application using drag & drop No more dialling errors due to smart filtering techniques (e.g. “telephone: ”) 12
Your Connection to the World. ©2008 Aastra 13
©2008 Aastra TWP – Mobility Management PSTN/ Internet Call Manager Rule-based Call Routing Route int. or ext. calls, or both Route to Soft Phone, Voic , Mobile, or any other number Forward immediate, on busy, or on no reply 14 TWP Server End UserHome
©2008 Aastra Mobility Management What is it? Manage call forwarding based on personal preferences, allowing calls to be forwarded to any chosen number or voic box. User Benefits Change your communication preferences with one simple click Call filtering option lets you choose if you are available for internal or external calls Multiple call forwarding rules let you create highly personalised forwarding rules Call forwarding can be set from any computer with TWP and the user account, at the office or at home 15
Your Connection to the World. ©2008 Aastra 16
©2008 Aastra TWP – Application & Video Sharing PSTN/ Internet Call Manager Point-to-Point sharing Application sharing: any windows application! Work on a document together by giving control over the document Video sharing using any webcam with any co-worker at the office or home (VPN) 17 TWP Server End UserHome Worker
©2008 Aastra Application & Video Sharing What is it? Share any Windows application with the called party, allowing to collaborate on a document/ presentation/ spread sheet/ etc, and give the other party the possibility to alter the document without have the application itself on their computer. Video sharing allows point-to-point video telephony. User Benefits Share and collaborate on documents to increase communication efficiency Reduce travel time by using video sharing in stead of meetings Share an application or video, regardless with a desk terminal or the soft phone 18
Your Connection to the World. ©2008 Aastra 19
©2008 Aastra Rules What is it? Call filtering based on user defined criteria: internal/ external calls, exceptions or inclusions of people or groups/ days or hours of the week. Per rule a personalised message can be used that can be recorded from any telephone set. User Benefits Call filtering for weekly recurring events, such as meeting without user interaction Include or exclude list e.g. enables VIP callers to always reach the called party Have personalised greetings for recurring events for e.g. opening hours/ lunch breaks/ etc. with routing to a voic box or user defined number 20
©2008 Aastra Recorder What is it? Enables recording on a per call or all call basis. User Benefits Record conversation for security & data tracking reasons Recorded conversations are stored as audio files, which can be easy send as attachments Call recordings can be listened to via most well-known media players 21
©2008 Aastra Statistics What is it? Manage and analyse call statistics from users or groups User Benefits Users can see personal call statistics to track phone usage Administrators can manage & analyse all user' statistics, based on year/ month/ week and internal/ external/ all calls Graphic display of usage statistics for quick analysis Export to Excel (.CSV) for further data analysis Print graphs directly from TWP 22
©2008 Aastra 23 How to Order
©2008 Aastra TWP Modules 24
©2008 Aastra Product Overview CTI Client Soft Phone Call integration with any application Call filtering Call recording Mobility Management Application & Video sharing 25
©2008 Aastra Data Sheet 10 – 4,000 users Remote Worker/ Citrix compatible Multi-site Web-based solution Contact directory synchronisation with nearly all industry standards 3rd Party integration via OLE, command line, or XML Analogue, ISDN, (S)IP Terminals 26
©2008 Aastra Compatible Applications Easy integration (industry standards compliant) DBMS/Directories : LDAP, ODBC, SQL… development : XML Web Services, SOAP Validated applications Exchange/Outlook MS CRM Navision Coheris CRM KDP (Ventes Partner) BAAN SAP... 27
Your Connection to the World. ©2008 Aastra 28
©2008 Aastra TWP References Reference 1 Reference 2 … 29
©2008 Aastra 30 Road Map
©2008 Aastra Environment and connectivity: Sever Linux Windows Client Linux (except softphone & apps sharing master) Mac (except softphone & apps sharing master) Windows IntelliGate (I7.7), NeXspan & A5000 (R4.1, R 4.2, R5.1) Multi-companies and Multi- domains configuration Multiple browsers support (flash compatible) VMWare Graphical User Interface: Totally new User Interface Adaptation to Aastra’s look and feel User can choose his own display properties Contacts list Central point for collaboration Depending on chosen options, more or less features will be available Supervision and presence status TWP OfficeSuite Content
©2008 Aastra TWS Caller Presence information Exchange & Lotus Several actions available on the contacts and on the callers Multi-criteria search TWS Phone & “light” Rules Forwards Phone Supervision TWS Recorder User interface for consultation and management Groups of supervisors with access rights TWS Rules & Messaging Synchronization between mailboxes and phone Exchange & Lotus Compression for mobile phone Send SMS notifications TWS Alerter Several format of card pop up are available (Flex (Flash); Html ; TWP Actions log TWS Conference New multi-points conference Voice Video chat Applications sharing TWP OfficeSuite Content
©2008 Aastra 33 Quick access multi-directories search Result multi-directories search Call logs Contacts List Calls Line status monitoring Presence Management (MS Exchange, Lotus Notes …) Modular Customizable Retractable Sidebar
©2008 Aastra Q2 2008Q1 2008Q3 2008Q4 2008Q1 2009Q Linux Delivery for Linux Mid of November 08 TWP OfficeSuite Development Plan A5000 R3.1 DEVELOPMENT Windows End of August 08 J F M A M J J A S O N D J F M A M J J TWP 3.1 Validation September 08 TWP 3.1 Validation September 08 TWP 3.1 Field trials October 08 TWP 3.1 Field trials October 08 TWP 3.1 SA A5000 January 09 TWP 3.1 SA A5000 January 09 Mid of January 09 Int/Valid Field Trial Windows TWP 3.1 Validation Mid of November 08 TWP 3.1 Validation Mid of November 08 TWP 3.1 Field trials December 08 TWP 3.1 Field trials December 08 TWP 3.1 SA Linux March 09 TWP 3.1 SA Linux March 09 Mid of March 09 Int/Valid Field Trial Linux
©2008 Aastra Q2 2008Q1 2008Q3 2008Q4 2008Q1 2009Q TWP OfficeSuite Development Plan for IntelliGate R3.1 DEVELOPMENT Windows TWP 3.1 Validation September 08 TWP 3.1 Validation September 08 TWP 3.1 Field trials October 08 TWP 3.1 Field trials October 08 TWP 3.1 SA IntelliGate January 09 TWP 3.1 SA IntelliGate January 09 End of August 08 Int/Valid IntelliGate J F M A M J J A S O N D J F M A M J J Windows Mid of January 09 Field Trial
Your Connection to the World. ©2008 Aastra 36
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