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OpenScape Business A unified business solution for small and mid-size companies Oct. 2013.

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Presentation on theme: "OpenScape Business A unified business solution for small and mid-size companies Oct. 2013."— Presentation transcript:

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2 OpenScape Business A unified business solution for small and mid-size companies Oct. 2013

3 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 3 Copyright © Unify GmbH & Co. KG All rights reserved.

4 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 4 Copyright © Unify GmbH & Co. KG All rights reserved.

5 UC Can Help You Sources: Information Week, IT Management, Inc. and Sage Research, Inc. Whats important? To find people quickly Average time saved because UC helps you to find the person you need on the first attempt A Single Inbox Presence Saves Time Average time saved by managing s, voic s and faxes from one inbox A shipment is heading to the warehouse – Who will receive it? A deal will close if the owner can talk to the prospect – Can I reach the owner in time? Whats important? Never missing a message from a customer or coworker Integration Can Help A multi-tasking sales person wont miss a voice or fax message because they will automatically appear via Whats important? Not wasting time transferring data Law firms can track voice communications automatically. If a customer calls, their CRM data will automatically open on your desktop 32 Mins 43 Mins 3 Benefits 1- Time Savings 2- Better Accuracy 3- Real-Time Data Access 5

6 6 Copyright © Unify GmbH & Co. KG All rights reserved. Improve Team Performance and Customer Service One Solution Our Own Experience Cost Control and Investment Protection Retain Competitive Advantage Leverage IP and UC

7 Goals and Solutions Manage many tasks Enable employees on the move Improve customer service Lower operational costs Scalable and flexible solution Vendor support Business GoalsManagement Team Copyright © Unify GmbH & Co. KG All rights reserved. Key Factors UC available to everyone Support smart phones and tablets Integrated tools enabling productivity Simple migration Integration; add new users and devices Global model to reassure customers 7

8 8 Copyright © Unify GmbH & Co. KG All rights reserved. OpenScape Business Unified Business A unified business experience for single or multi-site environments All-in-One Fully Integrated Phones and apps for any workplace Classic or Modern VOIP Cabling Adapts to your Business

9 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 9 Copyright © Unify GmbH & Co. KG All rights reserved.

10 The Perfect Solution for SMBs 10 Copyright © Unify GmbH & Co. KG All rights reserved. OpenScape Business Voice & Unified Communications User Clients & Groupware myPortal Smart, myPortal for Desktop, myPortal for Outlook, myPortal for Mobile/ Tablet Voice & Video Clients All OpenStage HFA, T & SIP devices, Video with OpenScape Personal Edition SIP Multichannel Contact Center Available now for all deployment models Attendant Console & Applications myAttendant & OpenScape Business Att enhancements OpenStage GateView, Application Launcher

11 For any Infrastructure, HW & SW, Classic or IP 11 Copyright © Unify GmbH & Co. KG All rights reserved. OpenScape Business X3 / X5 / X8 Voice & UC-Solution for up to 500 Users OpenScape Business S Virtualized PABX for up to 500 Users UC Booster Card For up to 150 UC Suite Users Plug-In Board for X3R/X5R/X8 All-In-One Voice & UC with on-board full IP, for up to 500 IP Users, IP & Digital & Analog, DECT, ITSP, SIP Trunking, ISDN / S2 UC Booster Option UC Booster Server For up to 500 UC Suite User Server for X3/X5/X8 Voice Channel Booster additional DSP channel for X3/X5/X8 X3X5X8 Server-based or fully virtualized All-in-one Voice & UC, Server -based UC Software Solution for up to 500 Users, Virtualization with VMware, SIP Trunking

12 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 12 Copyright © Unify GmbH & Co. KG All rights reserved.

13 UC Clients for any Workplace 13 Copyright © Unify GmbH & Co. KG All rights reserved. myPortal Smart The powerful entry into the world of UC For office-based users with the most common OS (Windows & MAC) myPortal for Mobile/for Tablet For mobile users – offering UC everywhere on almost every device myPortal for OpenStage Allowing office-based workers fast change of their presence status and fast & comfortable access to their voice mail box Desktop Clients Mobility Client On the Phone Desktop & Groupware Integration myPortal for Outlook & Desktop Full feature diversity on the Desktop or integrated into Outlook The perfect solution for Microsoft Outlook users

14 Powerful Entry into the UC World 14 Copyright © Unify GmbH & Co. KG All rights reserved. Stay in contact, and never miss an important message with myPortal Smart Visual Voice Mail Control Chat Voic to Presence includes status-based announcements Favorites includes Call Status Ad hoc conferencing Directory Access Reminder For Apple MAC OS & Windows Integrated in the UC-Mainboard for up to 50 users for the X3, X5, X8

15 UC Smart -Integrated Enhancements 15 Copyright © Unify GmbH & Co. KG All rights reserved. Improve your reachability with integrated visual voic and Auto Attendant Voic – Fully integrated into UC Smart Up to 300 Voic boxes 6 Channels, 32h recording TUI or UC Smart controlled Voice Quality G.711 Wave Enhanced password security Announcement port start/stop or Loop Group Mailbox (MWI to all members) Auto Attendant - No need for additional hardware Up to 100 Auto Attendant Mailboxes Multi Level Attendant, AA to AA, Mailbox or numbers 4 Auto Attendant Greetings for: night/day, manual selection, etc.

16 myPortal for Desktop & myPortal for Outlook 16 Speed your communication with integrated UC Copyright © Unify GmbH & Co. KG All rights reserved. UC Suite with UC Booster Card, Booster Server or Business S Drag & Drop Conference Call Recording Integrated Presence Visual Voic Fax Mailbox Call Journal Directory Access Call Pop-Ups Dial per Mouse Click Mobility Personal Auto-Attendant Personal Notification One Number Service Instant Messaging Favorites Social Media Outlook Integration Web-Collaboration 1#

17 myPortal for Mobile & myPortal for Tablet 17 Unlimited Mobility and Collaboration – Be available Copyright © Unify GmbH & Co. KG All rights reserved. The OpenScape Business user interface for mobile employees using smartphones or tablets with a graphical user interface such as: iPhone, Blackberry, Nokia, Android and Windows Mobile Open browser based approach for all other mobile phones or tablets - No dedicated applications need to be loaded on the mobile device Enhanced UC feature set for managing calls directly from the mobile phone (incl. conferencing, consultation and call transfer) No need of a parallel fixed phone anymore with the new mobility user license

18 OpenScape Web Collaboration Integrated 18 Launch it with OpenScape Business User Interface Copyright © Unify GmbH & Co. KG All rights reserved. Full-featured OpenScape Web Collaboration solution specifically packed and embedded for SMBs Launched via OpenScape Business Drag & Drop Conferencing Service or from call pop-up window Simple, intuitive interface with one-click access to all features Integrated text, data, web, and multi-party H.264 desktop video conferencing Mobile client that runs on any smartphone device including iPhone, iPad, iPod Touch and Android clients Highly secure 256-bit AES encryption On-premise deployment model, that can be installed quickly, cost-effectively, and with minimum IT resources OpenScape Web Collaboration requires a Windows Server Available with UC Suite (UC Booster Card/Server or Business S)

19 OpenScape Business Attendant and BLF 19 Copyright © Unify GmbH & Co. KG All rights reserved. Provides the perfect view to all users OpenScape Business Attendant Display and change Presence status on Attendant BLF Show BLF with Feature keys ( Hold, Day/Night ) New Phonebook : System speed dial "All in one window" for small systems Support of OpenStage 30T Network-wide Call Status & Presence View for up to 4 Nodes (with BLF Server), more on a PSF base Different Skin variants available OpenScape Business BLF (Busy Lamp Field) Network-wide Call Status & Presence view for up to 4 Nodes Display Presence status for other users & Change own Presence Up to 50 Business BLF Users per node Caller Journal in/out Dial via Web Service Interface (CTI Control) Business BLF is a Stand-Alone Application, BLF Server for network-wide use

20 The Attendant Console and myAttendant 20 Copyright © Unify GmbH & Co. KG All rights reserved. Stay in control of your business and see who is available, and who is not, at-a-glance myAttendant for UC Suite for operators to handle calls fast and efficiently, and for managing teams

21 On-Premise Mobility -DECT and DECT IP 21 Copyright © Unify GmbH & Co. KG All rights reserved. For voice connectivity on the entire campus, for traditional and IP-based communication infrastructures DECT Classic For traditional and network infrastructure Convenient, easy-to-use,menu-driven interface of the DECT handset Up to 7 DECT base stations for X3 and X5 rack variants DECT IP For IP networks Phonebook via LDAP Call waiting and call forwarding Caller Name on display and differentiation of calls (internal/external) Message Waiting Indication

22 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 22 Copyright © Unify GmbH & Co. KG All rights reserved.

23 Integrated Contact Center with UC Suite 23 Copyright © Unify GmbH & Co. KG All rights reserved. Supervisors tools that can help Agents be more productive Collaboration tools that get the right expert on the line Optimize agent productivity with innovative communications tools Visual design tools that simplify workflow development Business Process Integration Intelligent Routing Integrated Multimedia Easy Management & Reporting

24 Multimedia Contact Center 24 Copyright © Unify GmbH & Co. KG All rights reserved. Anywhere Agents –One Call Resolution At Home Headquarters Supervisors and Agents Branch Office Agents Agent Reports Agent Functions Team Information Presence of the Experts Call Pop-Ups Hands-free Call Control Individual Recording of Agent Calls Contact Center Voice Calls, Fax, & Customized Agent Desktop

25 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 25 Copyright © Unify GmbH & Co. KG All rights reserved.

26 The Open Approach –IT Flexibility 26 Copyright © Unify GmbH & Co. KG All rights reserved. Integration Integration into business environments and customer databases with Open Directory Services and Application Launcher increase productivity Social Collaboration Extending communications reach with standard Interface XMPP leveraging social media networks (e.g. Google Talk) Connectivity Open SIP Interface to leverage lowest cost IP communications via SIP trunking, including service such as Skype Connect Flexible Deployments Desktop and OS/Application level virtualization reducing physical HW while enhancing availability and reliability Seamlessly integrate into the IT Eco Systems of choice SIP

27 27 Copyright © Unify GmbH & Co. KG All rights reserved. Integrate CRM with Application Launcher A client application that allows the launch of 3rd party business applications based on Caller Identification (CLI) Productivity Customer Service Handing over caller information from OpenScape Business into existing customers CRM apps Launch customer apps by batch file or URLs Flexible pop-up windows with customized action buttons Can be licensed individually per user client

28 28 Copyright © Unify GmbH & Co. KG All rights reserved. Open Directory for Business Process Integration An embedded solution to provide flexible connectivity to external customer databases & client applications Unified Directory Access Database Connector SQL Access to all directories from 3rd party applications, OpenStage or IP-DECT through an embedded LDAP Server interface Connection to multiple external databases Combines internal directories and external databases into a single unified search engine UI Easy to manage and configure through well- known OpenScape Business Web-based Management Access to Phonebook Open Directory Assistant

29 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 29 Copyright © Unify GmbH & Co. KG All rights reserved.

30 Full Range of UC-enabled Devices & Voice Clients 30 Copyright © Unify GmbH & Co. KG All rights reserved. IP Deployment Service Phones Soft Clients Mobile UC CMI, IP DECT, WLAN OS5 OS10 OS15 OS20 OS30 OS40 OS60 IP 35/55 (SIP) OpenStage HFA, SIP & T –Secure, reliable advanced phones * Migration of existing optiPoint Phones possible

31 31 Copyright © Unify GmbH & Co. KG All rights reserved. OpenStage Gate View User-friendly, security solution offering real-time video surveillance to observe/control your business from anywhere View real-time video from a broad range of device options Compatible with a large range of certified IP web-cameras to prevent physical threats Video recording to secure and observe important areas Video-control entrance areas and grant access via OpenStage phones together with video door- phone solutions PC Desktops (Web-client) OpenStage 60 iPhone/iPad (Gate View app) Entrances Parking lots Doors

32 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 32 Copyright © Unify GmbH & Co. KG All rights reserved.

33 Networking with UC Suite 33 Copyright © Unify GmbH & Co. KG All rights reserved. Flexibility in deployment and interfaces Voice supported Presence management (Presence visibility) Network-wide call status (ringing, on call, active mobile device) Call Pick Up via myPortal Instant Messaging including multi user chats Drag & Drop Conferencing in the network Network-wide Web Collaboration (with Desktop Sharing & Video) Voic forwarding in the network Business Attendant and myAttendant change presence status for all users System-wide internal directory and favorites External directories via Open Directory Services Integration into MS Exchange calendar and public folders XMPP based presence & chat support to external partners Providing network-wide busy lamp indication on DSS Phone Keys

34 Software-based UC Solution- Virtualization 34 Copyright © Unify GmbH & Co. KG All rights reserved. Re-organization due to server rank-growth Need of Centralized Management Need to enhance reliability Need to reduce service hours Reduction of physical Server-Parks: > HW costs, Space, Green IT Ease of Data Backup and Restore Scalability Monitoring Re-use of old OS systems in a virtual environment MotivationsBenefits

35 Survivability is Business Continuity 35 Copyright © Unify GmbH & Co. KG All rights reserved. Dedicated Standard Industry Server Redundant power supply Linux SW based redundant hard disks ECC RAM to detect and correct RAM errors Automatic re-register via second standby registration setting Voice functionality can be used during the emergency mode Detects server failures automatically, using a heartbeat on servers Restarts virtual machines almost instantly without human intervention Host System Customers Suppliers Sales Teams 1.High Availability Server HW 2.X3/X5/X8 Failover 3.VMWare – High Availability

36 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 36 Copyright © Unify GmbH & Co. KG All rights reserved.

37 Leverage Existing Investments Innovative Migration for your existing HiPath 3000 V9 Flexibility to move from TDM to IP– Exchange your mainboard Investment Protection – Keep your hardware, phones and cables Easy migration path for HiPath 3000 (includes OpenScape Office HX) customers – Exchange your mainboard Upgrade to full featured UCC and use Presence, Fax, Conferencing, Contact Center and much more… Migration Path for OpenScape Office LX Customers – Free of charge upgrade license Leverage Existing Investments 37 Copyright © Unify GmbH & Co. KG All rights reserved.

38 Agenda Market Trends OpenScape Business – The Solution User Clients and Groupware Multimedia Contact Center CRM Integration and Application Devices for Voice and Video Networking and Virtualization Migration to OpenScape Business Go with OpenScape Business into the future 38 Copyright © Unify GmbH & Co. KG All rights reserved.

39 OpenScape Business 39 Copyright © Unify GmbH & Co. KG All rights reserved. All-in-One Solution meeting all SMB needs Easy to install and maintain Scalable and Flexible Mobility/Distributed Workforce Management of Operational Costs Productivity and Customer Service Support

40 Copyright © Unify GmbH & Co. KG All rights reserved. 40 "We are pleased to add OpenScape Business to our portfolio and are excited to bring a UC solution to our TDM customers. As a partner who has sold HiPath 3000 systems for many years, we see OpenScape Business as a natural evolution of this product family that brings our customers the latest in communications technology." Ian Allmark Managing Director, Lloyds IP

41 OpenScape Business -Unmatched in Value 41 Copyright © Unify GmbH & Co. KG All rights reserved. More UC functionality in one box than any other vendor, and is easy to support with Web-based management tools A superior ownership experience – No rip and replace to upgrade from TDM to IP, add more functionality, or scale to support more users Has Apple Mac OS client, where other vendors only have Web-based solutions Available on more mobile platforms than any other vendor Simplicity TCO User Experience Flexibility

42 OpenScape Business Key Takeaways 42 Copyright © Unify GmbH & Co. KG All rights reserved. Streamlined use of product components (i.e. cables, hardware boards) Designed as an All-in-One Appliance with TDM, analogue, DECT, IP and UC as default capabilities New license model to simplify purchasing process 3 years SW Assurance is included, receive all upgrades and updates for free 3 years of partner Support is included with premium hotline, remote access platform


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