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Avaya Aura A New Era of Business Communications Extraordinary Solutions for Extraordinary Times.

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Presentation on theme: "Avaya Aura A New Era of Business Communications Extraordinary Solutions for Extraordinary Times."— Presentation transcript:

1 Avaya Aura A New Era of Business Communications Extraordinary Solutions for Extraordinary Times

2 © 2010 Avaya Inc. All rights reserved. Avaya Fit For Purpose, People First, Innovation Enterprise Small & Medium Enterprise Midsize Enterprise SERVICES Unified Communications | Contact Center | Data 2

3 © 2010 Avaya Inc. All rights reserved. Communications is changing Avaya Aura architecture Centralized Infrastructure to Drive Savings and Simplicity MEDIA CALL CONTROL APPLICATIONS PBX © 2010 Avaya Inc. All rights reserved. MEDIA SESSION MANAGEMENT SIP APPS 3

4 © 2010 Avaya Inc. All rights reserved. MEDIA CALL CONTROL APPLICATIONS PBX ANY MEDIA SIP © 2010 Avaya Inc. All rights reserved. SESSION MANAGEMENT APPS Architecturally compelling Business user enablement Centralized Infrastructure to Drive Savings and Simplicity 4

5 © 2010 Avaya Inc. All rights reserved. Extends to sophisticated users Up to 1,000 users across 32 sites Avaya Fit for Purpose UC Solutions Serving Small, Midsize and Large Enterprises 5 xxx,000s Avaya IP Office Designed for SME Markets, Simpler communications needs Avaya IP Office Designed for SME Markets, Simpler communications needs 10,000 Small MediumMidsizeLargeFortune 1000 Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs Avaya Aura® Designed for Midsize and Large Enterprises, more advanced communications needs # of Users 5 100 250 1000 Avaya Aura® Solution for Midsize Enterprise Avaya Aura® Avaya Aura® Branch Solutions For 1-450 users/location Small systems are not necessarily small businesses Location size refers to the office site (Many SMEs have multiple sites) 39% of all SME businesses in EMEA are Multi-site

6 © 2010 Avaya Inc. All rights reserved. The Avaya architecture Delivering The Future of Business Communications Deskphones Session Manager Syste m Manag er Communicatio n Manager Application Enablement Presence Services Session Manager System Manage r Voice/Video Services Application & Services Integration Presence Services Avaya Agile Communication Environment (ACE) Communications Infrastructure Data Infrastructure Mobile Clients Softphone Video Endpoint s OPEN COMMUNICATION ENABLED BUSINESS PROCESS OPEN 6

7 © 2010 Avaya Inc. All rights reserved. MX Application Platform Avaya Aura Architecture App 3 rd Party endpoints Avaya CM Branch o o o Avaya CM Standalone o o o Application Platform G860 3 rd Party PBXs SBC App Service Providers System Manager App MM VP CM Session Manager Avaya Aura Core SIP Trunks Media Servers TDM Trunks Access Connection Application SIP Presence Session Manager Avaya one-X ® endpoints

8 © 2010 Avaya Inc. All rights reserved. 8 Avaya SM Avaya Aura Core Avaya Aura 6.0 Increased Scalability. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Session Manager ACME SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC)..

9 © 2010 Avaya Inc. All rights reserved. 9 Avaya SM Avaya Aura Core Avaya Aura 6.0 Improved Availability and Business Continuity. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Session Manager ACME SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC).

10 © 2010 Avaya Inc. All rights reserved. 10 Avaya SM Avaya Aura Core Avaya Aura 6.0 Additional UC Clients. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Session Manager ACME SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC)..

11 © 2010 Avaya Inc. All rights reserved. 11 Avaya SM Avaya Aura Core Avaya Aura 6.0 Improved Survivability. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Session Manager ACME SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC).

12 © 2010 Avaya Inc. All rights reserved. 12 Avaya SM Avaya Aura Core Avaya Aura 6.0 Improved Presence Services. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Session Manager ACME SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC).

13 © 2010 Avaya Inc. All rights reserved. Avaya SM Avaya Aura Core Avaya Aura 6.0 Enhanced Security. Open HTTP / SOA Entry Point 3 rd Party PBX Unified Management System Manager Session Manager CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access Branch Session Manager Open SIP Control Interface (ISC) 13 Service Providers Aura SBC.

14 © 2010 Avaya Inc. All rights reserved. 14 Avaya SM Avaya Aura Core Avaya Aura 6.0 Avaya Branch Thin Survivability. Open HTTP / SOA Entry Point 3 rd Party PBX Service Providers Unified Management System Manager Open SIP Control Interface (ISC) Session Manager Aura SBC CM – Evolution Server Endpoints 3 rd Party Endpoints Open SIP Access SIP Branch Solution.

15 © 2010 Avaya Inc. All rights reserved. 15 © 2010 Avaya Inc. All rights reserved. 15 © 2010 Avaya Inc. All rights reserved. Avaya Portfolio

16 © 2010 Avaya Inc. All rights reserved. Rich Virtual Enterprise Foundation Building Blocks, Scale/Security/Availability, Customer Evolution Servers Communication Devices Duplex Communication Manager Simplex Communication Manager S8300 / S8400 Embedded G650 High-Density Gateway G430 Branch Gateway for small offices Communication Manager Software 96xx Series - H.323 / SIP 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients System Manager & Integrated Management Suite Services Network Assessments SMB & Branch Solutions CM Solutions Phone Apps Nw Readiness Empirix Performance Assurance Software Support + Upgrades Proactive IP Support Remote Mgd Services IP Converged Services Software Support Plus Upgrades Media Gateways 16xx Series Value Edition / 16CC G450 Gateway for medium offices Session Manager Simplex Server with Geographical Redundancy

17 © 2010 Avaya Inc. All rights reserved. 17 © 2010 Avaya Inc. All rights reserved. 17 © 2010 Avaya Inc. All rights reserved. Avaya Gateways

18 © 2010 Avaya Inc. All rights reserved. G450 Characteristics and Capabilities Maximum Stations: Server Dependant Maximum DCP/Analog Stations:192 per chassis Busy Hours Call Completion (BHCC):10,000 calls Touch Tone Recognition (TTR)/Call Classifiers:64 Max Trunks Supported:8x T1 or 8x E1 G450 Gateways per S8xxx media server: up to 250 G450 Gateways per S8300 media server: up to 50 DSP capability:up to 320 (for all CODECs) Announcements/MOH:45 minutes total – Playback channels:63 – Record channels:1 Maximum WAN media modules:3 SLS capacity:One Gateway and 240 stations (overall)

19 © 2010 Avaya Inc. All rights reserved. G430 Characteristics and Capabilities Maximum Stations: Server Dependant Busy Hour Call Completions: 2,400 Chassis slot count: 7 Media Module Slots (G430+2 EM200) DSP Channels: 20 fixed with one daughterboard, scale to 105 Touch Tone Receivers: 32 Announcements: 15 Playback; 1 Record Announcement and MOH Storage: 45 Minutes, scale to 4 hours with branch memory Kit Maximum DCP/Analog endpoints: 152 Maximum IP Telephones: 150 Maximum BRI Trunks: 56 Maximum PSTN Trunks: 7 T1/E1 (E1 to IP capacity by DSP resources) Maximum G430s per S85X0/S87X0/S8800 Server: 250 Maximum G430s per S8300 Server: 50

20 © 2010 Avaya Inc. All rights reserved. 20 © 2010 Avaya Inc. All rights reserved. 20 © 2010 Avaya Inc. All rights reserved. Avaya Server

21 © 2010 Avaya Inc. All rights reserved. Server Overview HP ® ProLiant DL360 G7 Dell ® PowerEdge R610 Configurable Options* Ausstattung Optionen

22 © 2010 Avaya Inc. All rights reserved. 22 © 2010 Avaya Inc. All rights reserved. 22 © 2010 Avaya Inc. All rights reserved. Avaya Aura® Solution for Midsize Enterprise

23 © 2010 Avaya Inc. All rights reserved. Midsize Specifications UC in-a-box with Avaya Aura® at the core Media Gateways Applications Target 250 to 1000 users, 10s of locations Target 250 to 1000 users, 10s of locations Utility Server including Enterprise Directory Server Single path install, fast, less costly Single path install, fast, less costly Secure remote monitoring (SAL) Avaya Aura® Solution for Midsize Enterprise Uses System Platform technology Avaya Aura® Session Manager Avaya Aura® System Manager Avaya Aura® Presence Services Avaya Aura® Session Border Controller (in April) Avaya Aura® Application Enablement Services Communication Manager Utility Services Avaya Aura® Communication Manager and Communication Manager Messaging Avaya Aura® System Platform on an HP Server, SAL, VPN Avaya Common Server

24 © 2010 Avaya Inc. All rights reserved. Additional, Optional Applications Add value for users incrementally Avaya Aura® Conferencing Avaya Aura® Contact Center 3 rd Party Applications UC all Inclusive G430/450 Gateways Avaya Aura® Messaging Avaya Flare Experience Avaya Video Conferencing Solution ® Solution For Midsize Enterprise Avaya B5800 Basic System Configuration Expand With Applications 24

25 © 2010 Avaya Inc. All rights reserved. 25 © 2010 Avaya Inc. All rights reserved. 25 © 2010 Avaya Inc. All rights reserved. IP Deskphone Portfolio 1600-series and 9600-series

26 © 2010 Avaya Inc. All rights reserved. Driving Productivity & Collaboration Faster, Simpler Access to Communications Features Avaya Flare TM Experience on select models Setting a standard in energy efficiency Integration with Avaya Aura Communications Services Multiple options for every profile of user 9600 IP Deskphones

27 © 2010 Avaya Inc. All rights reserved. Avaya 96x1 27 9608 9621G9641G List Price$220$299$455$590$675 Lighted Line Keys288 Touch programmable Touch screenNo Yes ColorNo Yes Display2.73.83.54.34.7 Switch10/100 GigE USBNo YesNoYes BluetoothNo Yes WidebandHandset* headset Handset*, headsetYes SpeakerYes Yes-Wideband Expand Button ModNoYes NoYes 9611G 9601 SIP Support

28 © 2010 Avaya Inc. All rights reserved. Avaya 1608-i IP Telephone Avaya 1616-i IP Telephone Same features as the 1608 Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Same features as the 1616 Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic Avaya 16CC SIP Telephone Call Center agent phone No handset, dual headset jacks Backlit Display Supports SIP 1600 Series Models Avaya 1603SW-i IP Telephone Same features as the 1603SW Phone for simple Everyday use Extra language support for Traditional Chinese, Simplified Chinese, Korean, Hebrew and Arabic

29 © 2010 Avaya Inc. All rights reserved. Avaya B1x9 Conferencing Solutions

30 © 2010 Avaya Inc. All rights reserved. 9600 series Supports VPN © 2009 Avaya Inc. All rights reserved.30 Internet Home Office Corporate Office Intranet ISP Firmware supports VPN natively – No need to stage VPN phones VPN including gateway support – PC traffic does not pass through phones VPN tunnel but over a separate connection – Enhanced sleep mode

31 © 2010 Avaya Inc. All rights reserved. Extension to Cellular enhancements EC500 Extension to Cellular and Avaya one-X Mobile Administrable EC500 state Conditional Call Extend – Allows control of which call types are extended to the destination (cell phone) of a particular extension – Call types are: Standard (S), Coverage/Forwarded (C), Hunt Group/Split/Skill (H), Intercom (I), Priority (P) Shared Mappings – Allows desk-set caller id of an Extension to Cellular user to be shared with 3 other CMs

32 © 2010 Avaya Inc. All rights reserved. Greener(est) IP Phones Refresher – 9620L is PoE Class 1 device – 50% less power usage of a PoE Class 2 device – All 9600 models w/ integrated GigE are PoE Class 2 – Automatic backlight off option via the settings file New capabilities – More granular power allocation using LLDP MED Extended Power TLV – Backlight off icon Results in reduced energy requirements – Fewer $$s (energy bills, port utilization on servers, UPS, Air con,..) – Smaller carbon footprint

33 © 2010 Avaya Inc. All rights reserved. User Experience Enhancements Shared control with Communicator Exchange calendar integration Local station lock Third party call forwarding Change to user settings while in failover Per line alerting for bridged call appearances Expanded call progress tones (97 countries) Distinctive public network dial tone

34 © 2010 Avaya Inc. All rights reserved. 34 © 2010 Avaya Inc. All rights reserved. 34 © 2010 Avaya Inc. All rights reserved. Unified Communication Portfolio

35 © 2010 Avaya Inc. All rights reserved. Why Avaya 9600 IP Deskphones A better communications experience - increased productivity User centric design optimized to user profiles Intuitive, simple-to-use, context-sensitive user interface Business value and investment protection via open standards Open standards, modular architecture, phone applications Acoustically engineered; G722 wideband on all phones Leadership in energy efficiency

36 © 2010 Avaya Inc. All rights reserved. Productivity Enhancing UC Easy to Purchase in Avaya Aura Editions Avaya one X® Portal Extension to Cellular Extension to Cellular 8.0 Avaya one-X® Mobile 5.2 W/Intelligent Presence Server Avaya one-X® Portal 5.2 Available Optional Video Avaya one-X® Communicator 6 AES 6 Microsoft OCS & Lotus Sametime Avaya Aura Standard or Enterprise Edition Mobile Client Avaya IP Softphone 6 Provides IM capability Enterprise Edition Standard Edition + $60/user included

37 © 2010 Avaya Inc. All rights reserved. Transparent Access with Endpoint Choice LAN Road Warrior Cellular EC500+ Mobile Twinning Avaya one-X Mobile Remote Avaya one-X Desktop VPN Phone Broadband In-bldg Wireless Business Communications Applications Messaging Contact Center IP Telephony Conferencing SIP Recording IP DECT New WiFi Phone/Server Softphone for WM5 Campus Roamer Choice of devices Consistent user experience Transparently integrate work modes Centralized control & policies Avaya one-X Speech Unified Messaging Find Me / Follow Me Desk Worker Avaya one-X Deskphone w/ Mobility Avaya one-X Desktop Enhanced Mobile User Softphone integration with OC/ Sametime Unified Messaging Audio+Web Conf. VoIP / Dual- Connect ONE NUMBER One-X Portal Avaya one-X Mobile dual mode

38 © 2010 Avaya Inc. All rights reserved. History Where do you want to work today? Voicemail Phone extension Conferencing Directories Authentication Presence

39 © 2010 Avaya Inc. All rights reserved. Flexible Modes of Operation Call Control-Video Call Control Voice Call Control-Video Voice Call Control Maintain enterprise identify for all inbound/outbound calls Any PhonePC OnlyDesk Phone Virtual Office Remote, Hotel, Internet only Office Worker At the desk

40 © 2010 Avaya Inc. All rights reserved. Making calls out of any application Lotus Sametime Microsoft Office Communicator Avaya one-X Communicator Other desktop applications Avaya one-X Portal

41 © 2010 Avaya Inc. All rights reserved. Voicemails where you need them (GUI)

42 © 2010 Avaya Inc. All rights reserved. Meeting your colleagues has never been easier! audio web video conferencing

43 © 2010 Avaya Inc. All rights reserved. Customer Contact Satisfaction, Loyalty Unified Communications Productivity Communications Enabled Business Processes Agility, Process Acceleration Automated Rich Presence Aggregation In conference call@ Office Phone Online away @ OCS In meeting (Calendar entry) Location @ Mobile Device Collaboration Speed, Efficiency Avaya Intelligent Presence Availability, reachability, and policies Mobile Wireless Speech IP Telephony Voice Messaging Desktop Environments Telematics Internet Services

44 © 2010 Avaya Inc. All rights reserved. 44 © 2010 Avaya Inc. All rights reserved. 44 © 2010 Avaya Inc. All rights reserved. Avayas Collaboration Solutions

45 © 2010 Avaya Inc. All rights reserved. 45 Avayas Collaboration Solutions Avaya Flare Experience 96X1 w/ Flare Experience Avaya Aura TM Collaboration Server One-X Communicator 6.0 Avaya Desktop Video Device Avaya Video Conferencing Solutions Avaya Video Professional & Managed Services

46 © 2010 Avaya Inc. All rights reserved. What is it? A personal workspace that provides drag and drop communication services and information access Initially available on the Avaya Desktop Video Device Leverages Avaya Aura infrastructure and applications Customer Value Fast and intuitive interface The right information easily visible, driven by context Easy access to shared SIP- based applications Proof Points Set up ad hoc and scheduled conferences in seconds not minutes IT saves $ by offloading video set-up & support Communications enabled business applications drive improvement in process efficiency Avaya Flare Experience 46

47 © 2010 Avaya Inc. All rights reserved. 47 Notification Bar AlertsPresenceRemindersStatusDate & time Media menu Contextual Fan (Calendar, Apps, Interaction Logs) Contacts Fan Revolutionary collaborative conferencing experience

48 © 2010 Avaya Inc. All rights reserved. 48 Visual and simple ways to find and connect Context-based history, communication, info

49 © 2010 Avaya Inc. All rights reserved. What is it? Touch and swipe control 11.6 1366x768 Android- based touch-screen device HD camera, HD video HD quality audio: Harmon Kardon speakers with sub-woofer Optional base station and handset Customer Value Fit-for-purpose video collaboration device Fully integrated video Flexible Android platform Enterprise mobility: SIP, WiFi, VPN, 3+ hr battery USB: keyboard, handset, 3G/4G, thumb-drives, etc HDMI for large monitors Bluetooth accessories Proof Points Enables the highly productive Avaya Flare Experience Cost-effective single device for video, audio, speakerphone plus application access Low-cost HD video loaded with other capabilities Avaya Desktop Video Device (A175) 49

50 © 2010 Avaya Inc. All rights reserved. 50 Avaya Video Conferencing Solution (AVCS) Enterprise Worker Small Workgroup Med/Large Conf Room A Complete Video Solution Avaya Desktop Video Device Integration with H.323 systems End-to-end low cost video, HD video Low bandwidth Avaya Aura for registration, administration, management Partner provided display Content sharing Extension to other enterprise users & video systems

51 © 2010 Avaya Inc. All rights reserved. Avaya Video Conferencing Topology (Big picture) (1) Avaya Aura Communication ManagerR6.0, Deployed in Evolution Mode, SIP-H.323 Video Gateway Session Manager Avaya Aura Core Session Manager Avaya one-X® Communicator SIP Avaya Video Conferencing Manager Avaya 10x0 SIP Video Endpoints SIP Environment Avaya Desktop Video Device H.323 Clients Avaya Aura Communication Manager Polycom H.323 Environment Polycom CMA Evolution Server (1) Avaya System Manager Polycom RMX (H.323) Avaya Aura Conferencing (Video MCU) Avaya Aura Presence Services Required for the Next Generation Collaboration Device and one-X ® Communicator © Avaya Inc. 2010. All rights reserved. 51

52 © 2010 Avaya Inc. All rights reserved. 52 © 2010 Avaya Inc. All rights reserved. 52 © 2010 Avaya Inc. All rights reserved. Thank You Nachum Kalishov nkalishov@avaya.com 054-5555349

53 © 2010 Avaya Inc. All rights reserved. 53


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