Presentation on theme: "Communications Solutions for Hotels/Motels"— Presentation transcript:
1Communications Solutions for Hotels/Motels IP Office
2What IP Office Can Do For Your Property Use communications toAttract more businessDeliver the personal service that builds customer loyaltyOffer new revenue-producing servicesLower your overhead.
3Day-to-Day Realities in Hospitality Fast, efficient, personal service: key to building businessManagers and staff are continually on the moveHospitality groups with multiple properties need integration and sharing of resources to function effectively and keep costs downGuests increasingly view communications sophistication as a differentiatorThese areas were identified as being critical for hotels/motels by Avaya customers and in research conducted for Avaya by Access Markets Intl.
4Ask Yourself…. Are you using your communications system to Simplify booking and registration, personalizing service for repeat customers?Quickly and easily connecting to any member of your staff, anywhere on your premises, to speed guest services?Provide enhanced communications capabilities, such as meet-me conferencing calls, that are ideally suited for business customers?Avaya IP Office brings hotels/motels leading-edge communication in an affordable, reliable easy-to-use solution
5What is Avaya IP Office?Communications to help today’s hotels/motels work better and serve guests more effectively.Eliminating the missed calls that result in missed opportunitiesDelivering the personal service that drives guest loyaltyKeeping your overhead low by using the system to route calls, handle routine requests
6What Avaya IP Office Can Do For You Streamlining reservationsSharing resources across locationsSupporting home-based workersOne-number reachability for your staffSimplifying access to routine informationNew guest services—such as conferencing
7Avaya IP Office in Action in Hospitality: “Streamlining Reservations” Problem: Delivering fast, accurate, personal service on the phoneSolution: Avaya IP Office Call Routing/HandlingMinimize hold times, quickly deliver guest calls—even during peak periodsPoint-and-click call management enables reservation agents to handle calls on-screen while checking room inventory, reservations, etc.Instantly recognize repeat customers.Benefits:All callers handled quickly, accurately professionally.Better use of staff timePersonal service that attracts business and builds loyalty
8Solution: Avaya IP Office Multisite Networking Avaya IP Office in Action in Hospitality: “Sharing Reservation Resources”Problem: Setting up individual communications capabilities in each new property is expensiveSolution: Avaya IP Office Multisite NetworkingShare reservation agents, routing across propertiesOne dial plan for all properties—one touch transfers, 2-digit dialingShare one messaging system, directory across locationsBenefits:More effective, professional and comprehensive approach to reservationsSignificant cost savings: system resources, personnel and administrationBetter use of personnel, shorter hold times, more qualified people to handle calls
9Problem: Need to easily connect people working at home, Avaya IP Office in Action in Hospitality : “Support Home-based Workers”Problem: Need to easily connect people working at home,Solution: Avaya IP Office Teleworker SolutionSet up a home office with an IP phone or a softphone on a PC that delivers all of the call handling capabilities of someone working in the office.Seamless call control—no one even knows they are not in the officeFull call handling, messaging, one-touch transfers, etc.Benefits:Reservation agents can work anywhere, anytime.Makes it easy to take advantage of qualified people for home-based workRemotely located staff is still centrally managed
10Problem: Confusion over “which number to reach you at” Avaya IP Office in Action in Hospitality: “Keep Staff in Touch Across Your Property”Problem: Confusion over “which number to reach you at”Solution: Avaya IP Office One Number ReachabilityEveryone gives out one number—but IP Office automatically routes incoming calls to mobile, desk, even (if appropriate) home phone.Synchronizes voice and ; get voice messages in ; hear as voice messages (text-to-speech)Benefits:Staff never out of touch—always available to handle guest servicesNo guess work about which number to useMore control—no need to give out personal numbers
11Avaya IP Office in Action Hospitality: “Fast Access to Information” Problem: Guests/employees need fast access to informationSolution: Avaya IP Office Self-service and MessagingGive guests automated, self-service options: wake-up calls, reservation reminders, information on services, local attractions, etc.Use IP Office messaging to set up distribution lists—automatically route messages on promotions, special rates, new services.Benefits:Guests get fast, easy access to the information they wantYour entire organization is updated on information that drives salesYour communications system is doing the job—not your staff
12Problem: Conference call services are expensive Avaya IP Office in Action Hospitality: “Conference Calling—a Guest Service”Problem: Conference call services are expensiveSolution: Avaya IP Office “Meet Me” Conference BridgeQuickly set up conference calls, anytime, anywhere using any phoneSimultaneous audio and Web conferencingMaintain all contact information in systemTwo 64-port conference bridges—multiple calls simultaneouslyBenefits:Provide guests with a new amenity or a fee-based serviceNo cost—it’s part of the IP Office systemCan be used by guests and for hotel staff to improve communications and collaboration
13Problem: Administering your communications system Avaya IP Office in Action in Hospitality: “Easily Manage your Communications System”Problem: Administering your communications systemSolution: Avaya IP Office Admin ToolsEasy templates, Windows-based interface and the simplicity of IP for moves, adds and changesBenefits:Reduce/eliminate need for specialized expertiseShare resources between locations (i.e., receptionist)Simplify communications between locationsMore flexibility to move employees, respond to market demands
14Measurable Results Calculate your ROI from Avaya IP Office ROI Tool: Covers Conferencing, Calling, Mobility, Productivity
15For Everyone in Your Hotel/Motel IP Office User Productivity SolutionsPower UserHelp executives & managers—anyone on a laptop— maximize accessibility.ReceptionistEquip front deskpersonnel with point-and-click call controls to streamline call handling.Mobile WorkerKeep staff in touch— wherever they are working.For Everyone in Your Hotel/MotelCustomer Service AgentEquip your call center with tools for prompt, accurate, personal service.TeleworkerMake any home office a remote extension of your firm..Customer Service SupervisorReports to judge how well calls are being handled.
16#1 U.S.: PBX Systems | Hybrid/Key Systems You Can Relay on AvayaEnterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness. What Are You Looking For?More than 90% of the FORTUNE 500® and more than 1 million growing businesses rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage.#1 Worldwide: IP Telephony | Multimedia Contact Centers | Voice Messaging | Unified Communications#1 U.S.: PBX Systems | Hybrid/Key Systems4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses
17Avaya Understands Hospitality “All-in-one” communications solutionsReducing costs, improving operationsBig business communications…at small business pricesAn array of financing options