1. Communications Solutions for Hotels/Motels
IP Office

2. What IP Office Can Do For Your Property
Use communications to
Attract more business
Deliver the personal service that builds customer loyalty
Offer new revenue-producing services
Lower your overhead.

3. Day-to-Day Realities in Hospitality
Fast, efficient, personal service: key to building business
Managers and staff are continually on the move
Hospitality groups with multiple properties need integration and sharing of resources to function effectively and keep costs down
Guests increasingly view communications sophistication as a differentiator
These areas were identified as being critical for hotels/motels by Avaya customers and in research conducted for Avaya by Access Markets Intl.

4. Ask Yourself…. Are you using your communications system to
Simplify booking and registration, personalizing service for repeat customers?
Quickly and easily connecting to any member of your staff, anywhere on your premises, to speed guest services?
Provide enhanced communications capabilities, such as meet-me conferencing calls, that are ideally suited for business customers?
Avaya IP Office brings hotels/motels leading-edge communication in an affordable, reliable easy-to-use solution

5. What is Avaya IP Office?
Communications to help today’s hotels/motels work better and serve guests more effectively.
Eliminating the missed calls that result in missed opportunities
Delivering the personal service that drives guest loyalty
Keeping your overhead low by using the system to route calls, handle routine requests

6. What Avaya IP Office Can Do For You
Streamlining reservations
Sharing resources across locations
Supporting home-based workers
One-number reachability for your staff
Simplifying access to routine information
New guest services—such as conferencing

7. Avaya IP Office in Action in Hospitality: “Streamlining Reservations”
Problem: Delivering fast, accurate, personal service on the phone
Solution: Avaya IP Office Call Routing/Handling
Minimize hold times, quickly deliver guest calls—even during peak periods
Point-and-click call management enables reservation agents to handle calls on-screen while checking room inventory, reservations, etc.
Instantly recognize repeat customers
.Benefits:
All callers handled quickly, accurately professionally.
Better use of staff time
Personal service that attracts business and builds loyalty

8. Solution: Avaya IP Office Multisite Networking
Avaya IP Office in Action in Hospitality: “Sharing Reservation Resources”
Problem: Setting up individual communications capabilities in each new property is expensive
Solution: Avaya IP Office Multisite Networking
Share reservation agents, routing across properties
One dial plan for all properties—one touch transfers, 2-digit dialing
Share one messaging system, directory across locations
Benefits:
More effective, professional and comprehensive approach to reservations
Significant cost savings: system resources, personnel and administration
Better use of personnel, shorter hold times, more qualified people to handle calls

9. Problem: Need to easily connect people working at home,
Avaya IP Office in Action in Hospitality : “Support Home-based Workers”
Problem: Need to easily connect people working at home,
Solution: Avaya IP Office Teleworker Solution
Set up a home office with an IP phone or a softphone on a PC that delivers all of the call handling capabilities of someone working in the office.
Seamless call control—no one even knows they are not in the office
Full call handling, messaging, one-touch transfers, etc.
Benefits:
Reservation agents can work anywhere, anytime.
Makes it easy to take advantage of qualified people for home-based work
Remotely located staff is still centrally managed

10. Problem: Confusion over “which number to reach you at”
Avaya IP Office in Action in Hospitality: “Keep Staff in Touch Across Your Property”
Problem: Confusion over “which number to reach you at”
Solution: Avaya IP Office One Number Reachability
Everyone gives out one number—but IP Office automatically routes incoming calls to mobile, desk, even (if appropriate) home phone.
Synchronizes voice and ; get voice messages in ; hear as voice messages (text-to-speech)
Benefits:
Staff never out of touch—always available to handle guest services
No guess work about which number to use
More control—no need to give out personal numbers

11. Avaya IP Office in Action Hospitality: “Fast Access to Information”
Problem: Guests/employees need fast access to information
Solution: Avaya IP Office Self-service and Messaging
Give guests automated, self-service options: wake-up calls, reservation reminders, information on services, local attractions, etc.
Use IP Office messaging to set up distribution lists—automatically route messages on promotions, special rates, new services.
Benefits:
Guests get fast, easy access to the information they want
Your entire organization is updated on information that drives sales
Your communications system is doing the job—not your staff

12. Problem: Conference call services are expensive
Avaya IP Office in Action Hospitality: “Conference Calling—a Guest Service”
Problem: Conference call services are expensive
Solution: Avaya IP Office “Meet Me” Conference Bridge
Quickly set up conference calls, anytime, anywhere using any phone
Simultaneous audio and Web conferencing
Maintain all contact information in system
Two 64-port conference bridges—multiple calls simultaneously
Benefits:
Provide guests with a new amenity or a fee-based service
No cost—it’s part of the IP Office system
Can be used by guests and for hotel staff to improve communications and collaboration

13. Problem: Administering your communications system
Avaya IP Office in Action in Hospitality: “Easily Manage your Communications System”
Problem: Administering your communications system
Solution: Avaya IP Office Admin Tools
Easy templates, Windows-based interface and the simplicity of IP for moves, adds and changes
Benefits:
Reduce/eliminate need for specialized expertise
Share resources between locations (i.e., receptionist)
Simplify communications between locations
More flexibility to move employees, respond to market demands

14. Measurable Results Calculate your ROI from Avaya IP Office
ROI Tool: Covers Conferencing, Calling, Mobility, Productivity

15. For Everyone in Your Hotel/Motel
IP Office User Productivity Solutions
Power User
Help executives & managers—anyone on a laptop— maximize accessibility.
Receptionist
Equip front desk
personnel with point-and-click call controls to streamline call handling.
Mobile Worker
Keep staff in touch— wherever they are working.
For Everyone in Your Hotel/Motel
Customer Service Agent
Equip your call center with tools for prompt, accurate, personal service.
Teleworker
Make any home office a remote extension of your firm..
Customer Service Supervisor
Reports to judge how well calls are being handled.

16. #1 U.S.: PBX Systems | Hybrid/Key Systems
You Can Relay on Avaya
Enterprises of all sizes depend on Avaya for communications that improve efficiency, collaboration, customer service and competitiveness. 
What Are You Looking For?
More than 90% of the FORTUNE 500® and more than 1 million growing businesses rely on Avaya solutions and services to enhance value, improve productivity and gain competitive advantage.
#1 Worldwide: IP Telephony | Multimedia Contact Centers | Voice Messaging | Unified Communications
#1 U.S.: PBX Systems | Hybrid/Key Systems
4 Million+ IP Office Users Worldwide: 40,000 systems, millions of customers, all kinds of businesses

17. Avaya Understands Hospitality
“All-in-one” communications solutions
Reducing costs, improving operations
Big business communications…at small business prices
An array of financing options

18. thank you