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INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Virtual Enterprise Solid Foundation.

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Presentation on theme: "INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Virtual Enterprise Solid Foundation."— Presentation transcript:

1 INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Virtual Enterprise Solid Foundation for Evolution Communication Manager 5.0/SIP Enablement Services 5.0/Call Center 5.0 and associated new products and enhancements

2 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 2 Avaya – Proprietary & Confidential. For Internal Use Only. Agenda Overview Product/Solution Details New Offers and Pricing Summary

3 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 3 Avaya – Proprietary & Confidential. For Internal Use Only. Avaya Architecture Foundation Platform Evolution for Avaya, Ecosystem and Customers Benefits: Solutions today to increase your communication efficiency Reduce costs Investment protection Reduce risks Solution Avaya has platform solutions today, leverage ATAC, CSI Problem Solving business issues today, while preparing for new technologies

4 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 4 Avaya – Proprietary & Confidential. For Internal Use Only. Problem Need foundation for end-to- end SIP for enterprise and contact center Enhance workforce productivity Reduce costs today while protecting investment for the future Streamline upgrade process while integrating management Solution CM 5.0/SES 5.0 support: –CC 5.0 w/Avaya Agent Deskphone 16CC, 9600 SIP –Intelligent Customer Routing with Voice Portal –Future applications (SIP A/S, CEBP, UC) Streamlined hardware: –Co-residency on the S8300 –G450 Media Gateway –Juniper/IG550 additions –S8730 Server New maintenance, management and upgrade offers –AIM 5.0, SS+U, Intro Pricing January 2008 Launch How CM / SES / CC 5.0 come together

5 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 5 Avaya – Proprietary & Confidential. For Internal Use Only. Rich Virtual Enterprise Foundation Today Building Blocks, Scale/Security/Availability, Customer Evolution Servers Communication Devices S8720 / S8730 High Reliability Communication Server S8500 / MultiVantage Express ® Communication Server S8300 / S8400 Embedded Communication Server G250 Branch Gateways for very small offices G650 High-Density Gateway G350 Branch Gateway for small offices Communication Manager Software G860 High-Density Trunk Gateway IG550 Integrated Gateway for Juniper Routers 96xx Series - H.323 / SIP 36xx Series – Wireless Unified Communications - Mobility Solutions Extension to Cellular, Softphones, Clients Integrated Management Suite Services Network Assessments SMB & Branch Solutions CM Solutions Phone Apps Nw Readiness Empirix Performance Assurance Software Support + Upgrades Proactive IP Support Remote Mgd Services IP Converged Services Software Support Plus Upgrades Media Gateways 16xx Series Value Edition / 16CC G450 Gateway for medium offices SIP Enablement Services S8300 Server S8500 Server

6 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 6 Avaya – Proprietary & Confidential. For Internal Use Only. Avaya Agent Deskphone 16CC SIP in the Contact Center Low-cost, agent-optimized SIP endpoint User-Centric Design –Physical characteristics optimized for Agents –Context-sensitive user interface Support for Agent functions Third-party Call Control –AES/ASAI can monitor and control –Supports multi-channel contact center solutions (IC, CCE, CIE), –Agent Performance (NICE, Witness) –Avaya and third party dialers

7 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 7 Avaya – Proprietary & Confidential. For Internal Use Only. Avaya one-X Deskphone SIP R2.0 More phones: 9620, 9630/G, 9640/G Enhanced user productivity –Extend Call –Microsoft Outlook Calendar Integration –Presence of users displayed in telephone contact list –SIP Visiting User Increased customizability Security and enterprise integration More languages

8 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 8 Avaya – Proprietary & Confidential. For Internal Use Only. SIP Mobility SIP in the Enterprise SIP Visiting User –Allows users to log in to any SIP 96xx Telephone anywhere in the Enterprise –Log out timer Extend call –Extends your call to/from mobile and deskphone Benefits Increased productivity for nomadic workers Easy to use and deploy Optimal use of network resources

9 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 9 Avaya – Proprietary & Confidential. For Internal Use Only. SIP Trunking WAN PSTN H.323 SIP

10 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 10 Avaya – Proprietary & Confidential. For Internal Use Only. Reduce/Eliminate Enterprise Hardware ConfigurationG650 MGsPort SlotsPort Cards Savings (List) 150 Agents – 225 Trunks Contact Center TDM Agents E1 Trunks port DCP digital line circuit packs 8 E1 interface circuit packs - TDM Agents SIP Trunks port DCP digital line circuit packs 1 CLAN circuit pack 1 IP Media Resource 320 circuit pack $25K IP Agents SIP Trunks 12 1 CLAN circuit pack 1 IP Media Resource 320 circuit pack $49K 3,000 Agents – 4,500 Trunks Contact Center TDM Agents E1 Trunks port DCP digital line circuit packs 141 E1 interface circuit packs - TDM Agents SIP Trunks port DCP digital line circuit packs 11 CLAN circuit packs 11 IP Media Resource 320 circuit packs $474K IP Agents SIP Trunks CLAN circuit packs 2 IP Media Resource 320 circuit packs $1.2M Benefits of SIP Trunking Reduce HARDWARE components Reduce FOOTPRINT requirements Reduce POWER consumption Reduce MAINTENANCE charges

11 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 11 Avaya – Proprietary & Confidential. For Internal Use Only. SIP Trunking Enhancements SIP in the Contact Center Avaya-authored SIP extension for User-to-User Information (UUI) –Missing from current SIP standards –Supports Multisite Virtual Routing over SIP trunks Network Call Redirection (NCR) over SIP trunks –Carrier Network redirects call from Call Center A to Call Center B over SIP trunk –Frees up Communication Manager resources, reduces network bandwidth, better QoS Working with Carriers to support both Also supporting alternate routing to PSTN

12 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 12 Avaya – Proprietary & Confidential. For Internal Use Only. Communication Manager with S8300C Server SIP in Small and Mid-Market/Remote Offices Now includes embedded SES server for complete all-in-one SIP, H.323, and TDM telephony solution S8300 G350 G250 Reduces cost and footprint Exact same SIP functionality as larger CM Media Servers with standalone SES server Scale with SIP networking between S8300-based remote offices Leverages centralized SIP- based apps 100 SIP user limit G450

13 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 13 Avaya – Proprietary & Confidential. For Internal Use Only. G450 Media Gateway H.248 Gateway for: –Mid to large Branch offices –Small to mid Campuses Deployment Options –Pure subtending gateway –w/S8300 as standalone or LSP (up to 450 users) –w/S8500 and Processor Ethernet (up to 2400 users) Scalable, modular platform Communication Manager 5.0+ Benefits Lower cost, higher capacity Cost-effective, simple solution for mid-sized campus Enhanced reliability and survivability

14 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 14 Avaya – Proprietary & Confidential. For Internal Use Only. S8730 Server and IG550 Enhancements S8730 Server Next Generation of S87XX Server Family Same capacities as S8720XL Higher Resiliency –RAID + Dual Power Supplies Same Price as S8720 IG550 Integrated Gateway New gateway and interface modules for Juniper J-series routers Benefits –cost-effective, single-box voice/data solution for small to mid-sized branch (10-40 users) –high-density analog trunks+lines

15 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 15 Avaya – Proprietary & Confidential. For Internal Use Only. Integrated Management 5.0 Enhancements Applications support Communication Manager 4.0/5.0 program including –New Avaya hardware and endpoints –Authentication with AAA/LDAP –Alliance Partner products New Application enhancements –Security enhancements to MSA –Continued utility of SUM New platforms and OS support –New Linux and Microsoft platforms

16 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 16 Avaya – Proprietary & Confidential. For Internal Use Only. Other Communication Manager 5.0+ Capabilities Survivable CDR when in ESS mode ISDN supplementary service on busy/no reply Support of 3rd party certificates (Verisign, others) Extension to Cellular 8.0 IA770 Support of IMAP4 G860 Media Gateway R2 support Video Telephony Solution – R4 Basic QSIG/DCS networking added to Standard license

17 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 17 Avaya – Proprietary & Confidential. For Internal Use Only. Extension to Cellular R8.0 – New Features Cellular Phone Voic Avoidance/Confirmed Answer –If user doesnt answer or if cell phone turned off or is out-of-coverage, call is pulled back to Coverage (e.g., voic , hunt group, etc.) Self Administration of Extension to Cellular –User can direct incoming calls to international phone #s –Users can change cell phone numbering mapping remotely Multi-Location Features: –Admin of single Communication Manager with multiple Gateways to provide local numbers for feature access

18 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 18 Avaya – Proprietary & Confidential. For Internal Use Only. Whats New with Video Avaya Video Telephony Solution R4 January 2008 H.323 support for Polycom High Definition (HDX) systems and Polycom RMX (video bridges) SIP to desktop; SIP – H.323 interoperability Ad-hoc conferencing (H.323) on RMX, MGC bridges Availability of Polycom RPX immersive room system (Avaya reselling) Requires CM 5.0

19 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 19 Avaya – Proprietary & Confidential. For Internal Use Only. Avayas NEW Support Strategy Improved Quality and Flexibility for Customers Software Support Plus Upgrades Upgrade Subscription Comprehensive Technical Tools & Guides New Web-based tools Hardware support options 24x7 Support of Applications New Service Pack Strategy

20 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 20 Avaya – Proprietary & Confidential. For Internal Use Only. Software Support Plus Upgrades Special Introductory Pricing For a limited time, lower upgrade prices for Communication Manager and Call Center –Upgrades from 4.0 to 5.0 are 50% off the list price –Upgrades from 3.X or prior releases to 5.0 receive: 25% off the list price on Communication Manager 14% off the upgrade price for Call Center Customers on Software Support plus Upgrades receive –All the benefits of Software Support plus… –Service packs –Major / minor releases as they become available To be eligible, customers must: –Upgrade to CM or CM+CC Release 5.0 –Purchase SS+U with the upgrade order

21 © 2007 Avaya Inc. All rights reserved. INTELLIGENT COMMUNICATIONS 21 Avaya – Proprietary & Confidential. For Internal Use Only. In Sum, Communication Manager 5.0+ Strengthens IPT Foundation by expanding SIP capabilities Improves TCO through new hardware Unbundles Software and Hardware Maintenance Support Offers upgrade price incentive for installed base

22 INTELLIGENT COMMUNICATIONS © 2007 Avaya Inc. All rights reserved. Avaya – Proprietary & Confidential. For Internal Use Only. Thank You


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