2. Unified Communications End-User Experience
3/25/ :29 AM
Unified Communications End-User Experience
Johann Kruse UC Core Technology Specialist Microsoft Australia
Stephen Edmonds
UC Voice Technology Specialist Microsoft Australia
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

3. What is Live Communications Server
What is Live Communications Server? SIP IM/Presence and telephony infrastructures side-by-side
Branches
Remote Users
Federated Users
Public IM Connectivity
LCS 2005
Sam
Alice AD
LDAP
SIP Proxy
PBX
SIP/CSTA Gateway
Service Provider Network
PSTN Conference Bridge

4. Live Communications Server 2005 & Office Communicator 2005
Customer Benefits:
Know how and when to best communicate with contacts, with flexibility of client devices
Access business grade telephony features and applications from the desktop
Improve workforce mobility with PSTN & corporate dial plan integration from the desktop
Easily enrich interactions to include audio, video & data
Extend capabilities to other business applications

5. Session Objectives In this session, you will…
3/25/ :29 AM
Session Objectives In this session, you will…
Experience how to communicate from within applications
Learn about integrated communication tools and devices
See how end-users can access information from anywhere
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

6. Enterprise Communications Current end-user experience
Video
Conferencing
Mobile Phone
Fax
Voice Mail
Desk Phone
Multiple communication modalities
Different interfaces and technologies
Lack of integration

7. Today’s Business Environment What customers are telling us
PCs are disconnected from communications tools
Hard to transfer data between PC and other devices
No integration between devices and PC applications
Time-consuming to transition from PC to other devices
Communications tools don’t work well together
Multiple directories are inconvenient
Switching between tools is awkward
PC and phone are not integrated
Can’t access data from many locations and devices
Phone
Web browser
Mobile device

8. 3/25/ :29 AM
Microsoft’s Investment Themes Unified Communications end-user experience
Communicate from inside applications
Rich presence throughout Microsoft Office applications
Ability to find right person and use right mode
Shared context and content
Integrated communications tools
Integrated , presence, IM, voice, video
Seamless transitions between modes
Wide range of devices
Anywhere access
From any telephone
From any Web browser
From Windows Mobile devices 8
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

9. Communicate from within Applications
Throughout Microsoft Office
Integral presence
Communicate and share content
Click to communicate within Office Outlook
Reply to with real-time communication
Keep conversation history
Schedule conferences
Extend LOB applications
Information Workers waste 30 minutes per week in phone tag; for 50% of calls Information Workers make, they have to look up the phone number.
—Harris, June 2006

10. Communicate from within Applications
3/25/ :29 AM
demo
Communicate from within Applications
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

11. Extend LOB Apps Drag n Drop deployment
3/25/ :29 AM
Extend LOB Apps Drag n Drop deployment
Embeddable controls for drag and drop deployment
Leverages OC Automation API
Available for managed and unmanaged code
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

12. Integrated Communication Tools
Enterprise presence
Instant messaging
Software-powered VoIP
Integrated device experience
Audio and video conferencing
Web conferencing

13. Integrated Communication Tools
High quality of experience
Call from your applications
High voice/video quality
Rich call management
Intuitive user interface
Intelligent call routing
Integrated with IM and video

14. Integrated Communication Tools
More Innovation
Voice integrated into applications
Rich user experience
Greater Cost Reduction
Significant device cost savings
Software business model
Qualified Devices Ecosystem
Wideband audio
Plug-and-play
Office Communicator 2007 integration

15. Integrated Communications Tools
3/25/ :29 AM
demo
Integrated Communications Tools
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

16. Anywhere Access Take your office on the road
Encrypted signaling and media
No VPN required
Codecs optimised for variable conditions
Extending Office Communicator 2007
Laptop
Web browser
Innovative IP phones
Windows Mobile devices
By 2007, “telework” will be practiced by more than 60 million people.
—Gartner

17. demo Anywhere Access 3/25/2017 11:29 AM
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

18. Customising Presence Presence states and activities
3/25/ :29 AM
Customising Presence Presence states and activities
Ability to add granular states and activities
Two ways of customising presence
User selected/ admin controlled
API support
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

19. Customising Presence Presence states and activities
3/25/ :29 AM
Customising Presence Presence states and activities
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

20. Tabs Contextual tabs Highly visible tabs First tabs loads on startup
3/25/ :29 AM
Tabs Contextual tabs
Highly visible tabs
First tabs loads on startup
Dynamic refreshment based on contact selected
Designation on which tabs must be visible when signing from outside
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

21. Tabs Contextual tabs authoring
3/25/ :29 AM
Tabs Contextual tabs authoring
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

22. Conversation window tabs Extensible conversation window
3/25/ :29 AM
Conversation window tabs Extensible conversation window
Extensible conversation window
Ability to host applications as well as controls
URL to host is sent in a SIP INFO
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

23. Application integration Invoking Win32 applications from OC
3/25/ :29 AM
Application integration Invoking Win32 applications from OC
Infrastructure for plugging in LOB applications
Integration with collaboration applications
Support for two party as well as multi party
Contextual application invocation
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

24. Integration With Existing Telephony Systems
Integrate with existing infrastructure, whether TDM or IP-based
Commodity IP gateways connect TDM infrastructure to the PSTN
IP-based PBX systems can interoperate directly using SIP-based spec
Regardless of infrastructure, users get a consistent rich experience bringing voice to the PC
Office Communications Server
Deployment
VoIP
Gateway
IP-PBX
PBX
PSTN
PBX
Phones

25. The Devil Wears Presence
3/25/ :29 AM
video
The Devil Wears Presence
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

26. Key Takeaways In this session, you learned…
3/25/ :29 AM
Key Takeaways
In this session, you learned…
How to communicate from within applications
About communication tools that work well together
How to communicate from any location 26
© 2004 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary.

27. 3/25/ :29 AM
Q&A
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.

28. Resources Devices Optimised For Office Communicator
3/25/ :29 AM
Resources
Devices Optimised For Office Communicator
Visit the OCS 2007 and Exchange Server 2007 Tech Centers
Check out my blog!
© 2005 Microsoft Corporation. All rights reserved.
This presentation is for informational purposes only. Microsoft makes no warranties, express or implied, in this summary. 28

30. 3/25/ :29 AM
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation.
This document may contain information related to pre-release software, which may be substantially modified before its first commercial release. Accordingly, the information may not accurately describe or reflect the software product when first commercially released MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
© 2007 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.
The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.