1. Steve Boston Convergence Engineer
Best of Breed Unified Communications Virtual Platform Solutions for GCAAU
Steve Boston
Convergence Engineer

2. Agenda Business User Communications Unified Communications
Midsize Business Template

3. Unified Communications Leads to Improved Business Outcomes
Customers
Simplification
Availability
Responsiveness
Collaboration
Work Flow
Decision Making
Social Network
Unified
Communications
Productivity
Speed & Execution
Effectiveness & Efficiency
Content and Context
Cost
Collaborative & Mobile Expenses
Customer control & retention
Opportunity costs

4. What are your current challenges?
Reduce the IT Budget
Remain competitive
Prepare for the future
Mergers and acquisitions, downsizing

5. Business and Operations Continuity
Business continuity planning is driving Unified Communications as a “contingency” solution
Business Continuity Planning
Should be integral part of Continuity Planning
Uninterrupted operations in crisis or planned event
Capabilities are in place before you need them
Employees have full access to their office communications and information at alternate location
Includes all employees
essential personnel ,
remote Small Office Home Office (SOHO) teleworkers
On the go mobility workers
F I R E
F L O O D
Severe Weather
Earthquake
Tornado

6. Unified Communications Enables the Effective “Anywhere” Worker
Access to Office Communications Capabilities
Employees have access to all features and functionality as their co-workers and more
Client or Browser-based Access
Employees have an option to connect using client-based software or a browser from their home computer
One Number Access
Employees’ in-bound calls will ring simultaneously on their office phone and up to four wireline and mobile phones
Presence/Instant Messaging/
Employees know who is available at any given time and how to reach them
Broadband or Dial-up Support
Employees can connect over broadband or dial-up while using home line or cellular for voice
VPN Remote Telephone
Employees can have an Avaya IP telephone in their home
Mobility
Employees can access their office communications through most mobile devices
Unified Communications Enables the Effective “Anywhere” Worker

7. Intelligent access in various settings
Desktop
Voice, Video, IM, Presence
Web Collaboration
MS Outlook, Lotus Notes
MS Communicator, Sametime
WiFi
Dual-mode
Mobile
“One Number”
Speech
Access
Conferencing
Home/
Remote
Office
Desk Worker
Campus Roamer
Road Warrior
Teleworker

8. Business User Communications
Adaptable
For different users, needs, industries
Simple to use and deploy
Contextual
How and where you work
Analytics and intelligent assistance
Business process integration
Multimodal
Speech, mobile devices, PCs, phones
Video, Web 2.0, collaboration, kiosks
Open
Multivendor integration, no lock-in
Industry standards 8

9. Avaya Multi-Vendor Best of Breed UC Solutions
Award Winning #1
IP Telephony, Presence
Instant Messaging, Presence
Unified Messaging
Unified
Communications
& PIM
Audio, Video, Web Conferencing
Mobility
Web Conference
Speech Access

10. Standard or Enterprise Edition
Avaya UC All Inclusive
Avaya one-X Portal®
Standard or Enterprise Edition
System Manager
Session Manager
Application Enablement
Presence
Communication Manager
Avaya Aura™
Avaya one-X® Communicator Available Optional Video
Microsoft OCS
IBM® Lotus® Sametime
VPNremote
Avaya one-X® Mobile
Extension to Cellular
Avaya one-X® Speech
Included with Modular Messaging

11. Enhanced Collaborative Communications Avaya Telephony & Microsoft Office Communicator
Quicker, more intelligent access to colleagues / greater efficiency
Status info (presence)
Multiple modes of contact (IM, voice, )
Tag contacts
Avaya enabled telephony in OC
Click to Call in OC, SmartTags
Escalate IM to call
Phone & OC stay in synch
Presence is shared
Call Control - Hold, Transfer, etc.
Optional Avaya feature tab with Avaya one-X® Communicator

12. Ubiquitous Telephony Presence*
Microsoft Office Communicator
Office
Cell Phone:
Extension to Cellular /
Avaya one-X Mobile
Mobile
one-X
Portal
Teleworker/ Remote
one-X Communicator
one-X Communicator
one-X
Portal
one-X Deskphone (SIP or H.323)
TDM / Analog
IP Softphone
Any Phone
VPN
Remote
IP Softphone
* Provided the user is logged into Microsoft Office Communicator

13. OCS Presence in Avaya one-X
Avaya one-X® Communicator
Avaya one-X® Portal
Aggregated presence: Telephony + OCS today; more in future
OCS presence:
Available
Busy
Off Line

14. Office Worker or Call Control Call Control Call Control Call Control
Desk Phone
Desk Phone
Optional
Optional
Enterprise Mobility User
Call Control
Call Control
Call Control
Call Control
LAN or
WAN
Voice
Voice
My Desk
Visiting Desk
Maintain enterprise identity/presence for all inbound/outbound calls
Optimum voice quality & call control

15. Teleworker/Remote Worker
VPN Phone PC
Any Phone
Optional
VoIP via PBX
VoIP via PBX
Call Control
Call Control
Call Control
Call Control
Voice
Virtual Office
Remote Worker Hotel / Internet Only
Teleworker
Maintain enterprise identity/presence for all inbound/outbound calls
Optimum voice quality & call control

16. Mobility Solutions for Remote Workers
Enterprise communications in the palm of your hand
Avaya one-X® Mobile
Visual Voice Mail, Call Logs, Call Routing, Dial through PBX
Single-Number, Single-Identity, Single-Voice Mail, Single-Telephony Presence
UC version supported on Windows Mobile 5 or 6, RIM, Palm, J2ME, iPhone
Telephony version supported on Windows Mobile 5 or 6, Symbian
Microsoft Office Communicator Mobile
Enterprise IM/Presence
Supported on Windows Mobile 5 or 6, Nokia S40, Motorola Razr
Avaya one-X® Mobile
Microsoft Office Communicator Mobile
Device Level Unification split screen for illustration purposes only
Easier to reach and connect with colleagues
One number access
Lower cell phone bills

17. Avaya one-X® Speech Personal Assistant eyes-free / hands-free / speaker independent
iterate between applications
session based
concatenated speech
personal assistant that learns
“Make a call” …to one of your contacts, somebody within your corporate directory or simply speak the number you want to call!
“Schedule a reminder” …and let yourself be called at any number and reminded, so you won’t forget any of your tasks or appointments!
“When am I free today?” …keep track of your time wherever you are!
“Send a message” …to a contact, to a voic mailbox or somebody within your corporate directory.
“Read my messages” …voic and/or . Filter by status or by sender. You can reply, forward, delete, …
“Follow Me!” …and have all your calls flexibly forwarded to you wherever you are.

18. Simplified, Efficient Messaging Avaya Modular Messaging & Microsoft Exchange
, voice mail, fax accessible simultaneously
Flexible access enhances productivity
via touch-tone based menu
via Outlook
via browser
via speech
Notification options support faster responses to customers & colleagues
MWI, Call Me, Find Me, Notify Me (Automatic & Caller Requested)
Message store options to meet enterprise needs
Exchange
Separate store for voice

19. Effective Group Collaboration: Avaya Meeting Exchange integrated to Outlook
Meeting Efficiency
Schedule Conferences in Outlook with access to key information & features
Click-to-Join

20. Unified Conferencing
Microsoft Live Meeting integrated with Meeting Exchange
Live Meeting from Service Provider
Live Meeting from OCS
Integrated audio controls in participant roster:
Mute individuals
Mute All
Lock Conference
Hang up participants
Add new participants
Dial out to add new participants
Click to join Live Meeting from Outlook invitation

21. Avaya Aura™ for Midsize Enterprises with System Platform technology
Making Communications Simpler and More Cost Effective for Enterprises of All Sizes
Avaya Aura™ for Midsize Enterprises with System Platform technology
© 2009 Avaya Inc. All rights reserved. 21 21

22. Evolving Avaya Core Architecture
Avaya Aura™ includes:
Communication Manager
Application Enablement
Presence
System Manager
Enterprise
Standard
Branch
Session Manager
System Platform technology

23. Avaya Aura Solution™ for Midsize Enterprises How It Works…
from…
Communication Manager /
CM Messaging
to…
Midsize Enterprise Solution
with Avaya Aura™ System Platform technology
SIP Enablement Services
S8800
Application Enablement Services
Up to 2400 users, 250 locations
Integrated
install, backup, upgrades
High Availability
backup server
Secure remote monitoring
Utilities Server (DHCP, HTTPS)
Media Gateways
SUPERVISOR
Simple to add further applications on separate servers
+ Survivable Servers (for each app) UC
all Inclusive
Contact Center
Express
+ Embedded Survivable Servers
Meeting Exchange
3rd Party Applications
Modular Messaging 23

24. Avaya Aura™ Midsize Business Template 5.2 Network Diagram Overview
Other Applications:
One-X Portal, MM, etc.
Analog phones, Modems, FAX
PSTN
JTAPI, Web services, …
Web console
H.323
SIP
T1/E1
Analog
Optional : H.248 media gateway to support Analog and TDM
SIP
SIP
HTTPs
S8800
System Platform software
Midsize Business Template
Network Switch
Private network connection
WAN
Optional: S8800
High Availability standby server
Same apps as Main server
Gxxx/S83xx CM 5.2 LSP with gateway
Gxxx/S83xx CM 5.2 LSP with gateway
Optional: Gxxx/LSP: Not on System Platform
(250 gateways)

25. Thank You!